I’m looking to sign up for a premium account, but unfortunately when I initially registered, I mistakenly did so with my work email, and so my phone number is now tied to it. I can’t seem to decouple the two from my account settings, and the support article I found suggested reaching out to the support team for this issue. I did just that well over a week ago via the chat tool, and it’s been total crickets. Does anyone know of an actual email address I can use, or perhaps someone from Anthropic is here and wouldn’t mind helping me out via DM.

I need to share my incredibly frustrating experience with Claude AI subscription. Due to their system failing auto-renewal, I had to manually renew monthly. This time, the renewal page unexpectedly defaulted to the ANNUAL plan ($250) without clear notice before I clicked renew. I saw the amount too late as the charge went through.

I contacted support immediately to correct this mistake. Got an auto-reply promising a human follow-up, but then heard nothing for over a week, despite chasing.

Forced to dispute the charge with my bank, Anthropic then apparently told my bank the issue was RESOLVED BY SPEAKING TO ME. This is completely FALSE. I have had zero communication from a human at Anthropic regarding this issue.

My subscription is now revoked, and Anthropic seems content keeping the $250 for an annual plan I never intended to buy and immediately tried to cancel. This feels incredibly deceptive, from the UI potentially being a dark pattern to the blatant misrepresentation to my bank. Absolutely unacceptable customer service and business practice. Be very careful with their subscription process.

tl;dr: I am looking for an API that tells me how much credit I have with Anthropic but cannot find one. And I have some questions.. :)

Hi, all. I hope you are having a great day.

I've been using Anthropic APIs for my side project, which so far has been fun.

For an admin dashboard, I am looking for an API to show how much credit I have left with Anthropic, and to my surprise, I cannot find it in the official documentation.

Upon inspecting network calls when visiting Anthropic Console page, I can see that they already have an internal endpoint, which is https://console.anthropic.com/api/organizations/{org-id}/prepaid/credits ( I haven't tried hitting it from my app, but I image they have CORS enabled ).

I also see a few other existing (internal) endpoints that seem to be useful [0] to make public and also bake into client SDK, such as /invoice_balance*,* /invoices*,* and /current_spend. And the below are my questions

1. If billing APIs already exist and I missed, I am terribly sorry. Can someone kindly point me to relevant doc(s) please?

2. Does anyone know if Anthropic plans to release "billing APIs"?

3. Is there a process to request APIs, and perhaps we can vote candidate APIs as a community?

I searched this community first and failed to find a similar question, so I decided to post.

Thanks everyone!

Warm regards

[0] With billing APIs, a few example use cases I can see are

1. dynamically change AI model depending on the remaining balance

2. set alerts based on current usage / remaining balance / invoice

3. maybe, if an app were to be powered by donation, you could show the current credit when asking for donations?