The site/app/phone number all say they are having issues with a server update that is taking longer to complete than expected and I’m unable to access anything at all or even speak to a human. This has been going on for several days.

If this persists past when payment is due, will this reflect on my credit as a late payment? What can I do?

I’ve had issues logging in my account with Comenity Bank for quite a while now. It’s either my password being incorrect or the system has trouble finding my account. Usually when I try to log in, I often get a pop up message about my password being incorrect, which is frustrating since I’ve had to reset my password almost every time I try to log in. In the beginning, I thought it may have been my fault...maybe I had used a password I couldn’t remember. In an attempt to prevent this from happening again, I started to note down the new password. As suspected, I continued to run into the same problem. I’ve realized since that returning to log in a few hours later may work which is odd since I still enter the same password I entered during my first attempt… it’s like I have to catch the system when it’s in a good mood to grant me access.

The second issue which stems off of me entering an “incorrect” password/username is that I also have trouble resetting my password. To reset your password, Comenity requires the following:

 1. Username/Account Number 
 2. Zip code 
 3. Last 4 # SSN

There has been multiple occasions where the system will be unable to locate my account making me doubt myself. I tried using both my username and acct number (incase I also had the wrong username entered) but still nothing. Again, there are days they have no problem finding my account.

I saw past posts with users having similar issues. I understand that it seems like it’s an issue they’ve had for a while but is anything being done? Their website always has a massage about undergoing updates but it seems like little improvements have been made. Not sure if it’s just my frustration.

Any advice on how to handle this? I can’t fathom having to call customer service every time I need access or having them wipe & re-register my account repeatedly.

Thanks in advance!