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I feel really dumb, but I got a new laptop and keep getting windows notifications about updates to my alienware mouse and "OCCcontrols needs to download additional components" among other things, and it tells me to go to the command center to update, then I go to the command center and can't find anywhere to update drivers or anything like that. Where do I go to update this stuff?
Hey guys,
I got an Alien Area 51m and the last update of the Alienware Command Center doesn't install on my laptop. I'm on Win 11 Pro 64.Everything is up-to-date and run properly.I check all the software and hardware, no problem at all.
I try to install it in safe mod, same problem.
I try to remove completely with a proper uninstalling the current Alienware Command Center, then downloading and installing the new one, same problem.
I try to clean my registry and remove useless files, same problem.
I spent hours on it and I think my computer is not the problem, the package software provided by Dell may be corrupted in some way.
Any tips or tricks please ? Thank you :)
Hey everyone, I just started getting this issue today as well, and this is what I did fix it.
Quick Note: I am on Windows 11 using an Aurora R13, so I can't say this will work for people who aren't. The most recent version of 6.x (the one from October last year, which is what I used and linked to in step 3) is only compatible with Windows 11. When you click on the link in Step 3, scroll down and double-check that your device and operating system are compatible with the version you're downloading. There are two other versions available, which you can find in the "Other Available Versions" drop-down in the link provided (one from Aug. and one from Apr.). The one from August says it supports Windows 10.
I originally tried to install the version from April, and the Package Manager blocked the installation, so if you try one version and it doesn't work, another verison may.
Step 1: First thing is you want to kill that notification so you can use your computer again. Press Ctrl+Shift+Esc to open the Task Manager and locate anything labeled with AWCC that is running. Right-click on it and select End Task. This will stop the pop-up so you can go uninstall Alienware Command Center in peace.
Step 2: Go to Settings>Apps>Installed Apps>Find Alienware Command Center. Click on the three dots to its right and uninstall it. You don’t need to uninstall the AlienWare Command Center Package Manager, just the Command Center (For me, it wouldn’t even let me uninstall the Package Manager). After uninstalling the Command Center, restart your computer. Hopefully, after restarting, a few minutes have passed, and no more notifications.
Step 3: After the restart, go to Alienware Command Center 6.x - Full Installer for Alienware/Dell G Series System | Driver Details | Dell US to download the newest version of the Command Center (The Command Center is no longer available from the Microsoft Store).
After the download is finished, open up the folder (IM_Web_v6.10.15.0.zip) and run the “AWCCInstallationManager” inside.
Follow the instructions and agree to the licenses, and the installation should begin. Its gonna take a while, and if you're like me its going to be buggy, telling you the “Download is Complete”, prompting you to restart your computer when it's only 15% of the way there. Ignore the notifications and only restart when the Installation Window is finished and asks you to reboot.
After the reboot, you should have the newest version of the Command Center installed and no more notifications locking you out of using your PC.
The error code 0x803F8001 typically indicates that there is an issue with accessing or verifying an app from the Microsoft Store, such as the Alienware Command Center in your case. Here are some steps you can take to resolve this issue:
- Check Your Microsoft Account: Ensure that you are signed in to the Microsoft Store with the correct account that has access to the Alienware Command Center.
- Restart Your Computer: Sometimes, a simple restart can resolve temporary glitches that may be causing the error.
- Update Windows: Make sure your Windows operating system is up to date. Go to Settings > Update & Security > Windows Update and check for updates.
- Reset the Microsoft Store: You can reset the Microsoft Store by following these steps:
- Press
Win + Rto open the Run dialog. - Type
wsreset.exeand press Enter. This will reset the Store cache.
- Press
- Reinstall the Alienware Command Center: If the issue persists, try uninstalling and then reinstalling the Alienware Command Center from the Microsoft Store.
- Run Windows Store Apps Troubleshooter: Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters, and run the troubleshooter for Windows Store Apps.
If you continue to experience issues after trying these steps, consider reaching out to Microsoft Support for further assistance.