I am having a hard time understanding how they mathed to get my current credit card balance. I called customer service and a girl with a heavy accent who didn’t seem to understand me just read off my transactions and said she got a total x, which is different than what I totaled.
I called today to ask what the starting and ending date is of my billing cycle, and when I totaled that I got a different total, z. I always pay my balance in full every month, so I don’t usually track this, but my bill is about 45 dollars higher than it should be. I’ve gone through and got the total 4-5 times, so I’m almost positive my math checks out. I’m also a college graduate and I’ve never had an issue with my balance before if that means anything to you LOL.
Anyway. Is there an email address for customer service where I can request a review or break down of my bill in detail?
I got an email from Truist Bank (which I have never heard of) saying that an account has been opened with my name and email information. Am I being phished or is my information stolen? I haven’t clicked anything just very confused how they actually gave me bank account numbers