If you have the Costco Citi card please confirm if electronic payments are accepted.

I currently have a Bestbuy Citi card and they do NOT accept electronic payments from my bank, only paper checks that the bank has generated and mailed. Between the size of my payments and mail fraud my payments are inconsistent and I want to cancel the BB card and move to the Costco card.

I'm located in Colorado and use US Bank currently.

Thanks.

Is this possible- at the Member desk I guess?

Edit: Thanks for the responses. My different Citi card accounts passwords got mixed up somehow and I’m locked out until I call them. Thought it would be easier to just pay in person. Interestingly, some of the places mentioned and others like Sams and Cabela’s do take cc payments at their member desks.

I got a letter from Citibank saying that my Costco Visa credit card account was closed due to returned payments.

All of these returned payments resulted from malfunctions in the Citibank app installed on my cell phone.

Using the mobile app, I set up automatic payments from my Citibank checking account, making sure to specify that payment should be deducted from my checking account and paid to the credit card account. Then I saw that payments were rejected for insufficient funds because the payment had been attempted on the savings account (instead of the checking account as I had specified).

I repeatedly tried to set up the automatic payments to come from the checking account, but each time I did I would eventually find that the payment had been attempted from the savings account. I would double and triple check to make sure that I had selected the checking account, but every time the automatic payment attempted to draw money from the savings account.

Note that:

1. Even as the system attempted to take the credit card payment from the savings account, there was always enough money for the payment in the checking account.

2. Even as these automatic payments failed, I always made payment from an external account at another bank, and my credit card bill never went unpaid, payment was never late, not even a day.

3. I have other problems using the Citibank app on my cell phone. Various operations often result in the app hanging, showing a circle spinning round and round forever.

4. I have accounts at other banks and have no problems using their apps for automatic payments, etc.

Given that Citibank encourages the use of its app and encourages automatic payments for credit cards, I feel it's quite unfair that my credit card account has been closed through no fault of my own.

Also: I am quite unhappy that this was done just weeks before I was due to get my annual reward for all this purchases I made at Costco.

In discussing this several times with Citibank customer service, they basically say that: they're not responsible for anything the app does, it's all my fault because I didn't contact them as soon as I noticed the app wasn't working, the fine print in the terms and conditions of the contract says they can close the account at any time and if the account is closed there's no way they can pay me the rewards that I accumulated throughout the year. They also said that maybe I should talk to Costco to get this reward, even though they admit that the Citibank Visa award that is separate from the Costco membership rewards.

If Citibank paid the reward monthly, then I'd only be out one month's rewards. The way this has been done, I've lost everything I accumulated in 2024.

I'm so disgusted with the whole thing, it's pushing me closer to canceling my Costco membership and taking my business elsewhere.