I had an extremely easy time doing an on-line trade-in on the costco site. Costco sent me directly to ATT to fulfill the order in my account, on an att site with a small costco logo on top right of screen. all the promos and trade-in values were clearly noted on my check-out and shipping is scheduled soon. after researching Apple , Best Buy (free Apple Care+), ATT, it seemed like Costco had the best deal. In addition to the $1000 trade-in deal, I received a waived activation, $100 costco card and $50 in additional bill credits. Gosh, I hope it's true and ATT doesn't put me thru the billing ringer!

I wondered if there is a difference between purchasing online vs purchasing in store regarding the return time frame and conditions for electronics due to manufacturing issues?
My SIL had issues when her Garmin watch broke within 2 weeks - legit, she spoke with Garmin - and it was a huge hassle involving online customer service AND the in store customer service desk.

The phones sell out incredibly quickly online and I haven't been able to get one in store.

I use Google FI as a carrier so I just want the phone. I know that I can't do this online, but can I buy an unlocked phone in the store? Thanks!