CRA has decided to automatically enrol a half million people into online mail as the default delivery.
They did send an email out explaining the change on the 3rd, but still sent the same automated email on the 4th as if you or you authorized representative changed it and saying “If you did not make this change, please call us” when THEY MADE THE CHANGE AUTOMATICALLY.
I’m personally already registered, but it was confusing for some people who had a MyAccount set up, and now thought this was a scam or security breach. Older folks are rightfully suspicious of emails claiming to be CRA.
It’s a little frustrating that they would do this, or maybe I’m just frustrated that I have to explain it to people now. If people wanted online mail they can sign up for it, I don’t think they should be auto enrolling people without their consent.
https://www.canada.ca/en/revenue-agency/campaigns/changes-from-paper-to-online-mail-for-some-benefit-recipients.html