Hi all. I ordered an upgrade (been a cricket customer for a few years). Hoping the switchover process is easy lol. It only let me order 1 phone. I have 4 lines. It is weird and irritating and made me question my life choices 🤣

1. do I really have to do 1 line at a time?!
   2)If I go in the store to grab a phone for another line, will I get charged both an upgrade fee and an activation fee? 3)If I buy a cheap cricket phone from Walmart, will cricket still charge the activation fee? And would I just switch the sim, or need to go thru a process online? Or is that a bad idea? 4)I got charged $25 to upgrade my phone. Do these upgrade fees come as a credit on the next months phone bill (text from them made me wonder)? ❤️Thanks for your help and patience ❤️ I sometimes interpret things in a less normal manner lol so I really wanted to ask y'all for help and make sure I'm on the right path and don't mess things up.

Hello, everyone! 🤗 I was wondering how there phone upgrades work. Do existing customers get really good deals? (I heard they give poor deals ... ), how long does it take after you purchase an device for your eligibility to upgrade? (It shows upgrade ready in my app - even though I got my device on the 3rd - seems inaccurate?), and do I need to trade-in my current device to get a new phone one, and can upgrades happen online even though I opened up my account in-store?

Thank you for your answers!

FYI: This group is awesome, and filled with great people! 😊

Hi. I need a little direction... I bought a Moto g 5g 2023 back in March to replace a phone that was destroyed in an auto accident (I was fine, the car - not so much).

Anyway, it came with Android 13 (April 2023). By now, I figured it should have some kind of update, even just security patches, but no. No update.

So I contacted Cricket, which said there was a July 2024 update but that "Moto" (Lenovo) controls the release date.

So I contacted Lenovo, which said there is an update but I had to wait for the "update schedule", which they could not provide, but that I should contact Google.

At that point, I figured I had a better chance of an intelligent answer here.

Who controls the update schedule and how can I see it?

Semi-related thought: while trying to free up space on my phone, I found a 4gb app called Cricket Software Upgrade that I can't run or delete. Could this be related?

Thanks!