Hello,

Based on your description, here are some factors that may cause this:

a. For some shortcut key settings that come with the operating system, you can try changing them in "Control Panel" -> "Keyboard".

b. Some input method software will occupy some key positions. You can try to temporarily switch to English input state, or close the input method software.

c. Some special keyboard or mouse drivers may cause this situation. You can try to uninstall or update the corresponding driver.

Best Regards,

Yanhong Liu

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Copy & paste the following command into PowerShell to check for any keyboard remapping in the registry:

$KB = 'HKLM:\SYSTEM\CurrentControlSet\Control\Keyboard Layout'
Get-Item $KB

Does it display a property named 'ScanCode Map'?

PS C:\> $KB = 'HKLM:\SYSTEM\CurrentControlSet\Control\Keyboard Layout'                                
PS C:\> gi $kb                                                                                        

    Hive: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control


Name                           Property
----                           --------
Keyboard Layout                Export ScanCode Map : {0, 0, 0, 0...}
                               Demo ScanCode Map   : {0, 0, 0, 0...}
                               ScanCode Map        : {0, 0, 0, 0...}


PS C:\>                                                               

If that value exists, it is quite likely remapping your keys. It does not exist by default & can be deleted. Sign out & back in for deletion to take effect.