Yeah I heard nice things about the quality and materials, but the customer service reviews were egregious and frequent enough that I got spooked off ordering from them. Life is too short to deal with a company that doesn’t value your business (or keeping return business! a bad sign). Answer from bullshead125 on reddit.com
Reddit
reddit.com › r/buyitforlife › cuddledown comforters & duvets, how are they?
r/BuyItForLife on Reddit: Cuddledown comforters & duvets, how are they?
October 30, 2022 -
I need a new comforter, and have been looking for some BIFL types. I found a duvet and comforter on Cuddledown that I like, found some upvotes on this sub about them.
The catch - they are super expensive, and the reviews on outside websites are TERRIBLE (sitejabber, BBB, and trustpilot). Not a 3/5 star, but actually 1 star.
What are your opinions on your Cuddledown products? These reviews have spooked me.
Top answer 1 of 17
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Yeah I heard nice things about the quality and materials, but the customer service reviews were egregious and frequent enough that I got spooked off ordering from them. Life is too short to deal with a company that doesn’t value your business (or keeping return business! a bad sign).
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before i bought my down duvet, i did a lot of research too. i ended up going with an LL bean down duvet and it has never disappointed me. i had it for years and then when we got a new, bigger bed, i bought another one. ll bean is def BIFL.
Trustpilot
trustpilot.com › home › home & garden › decoration & interior › bedding store › cuddledown reviews
Cuddledown Reviews | Read Customer Service Reviews of cuddledown.com
1 month ago - Take my advice if you do not want to waste a significant amount of money, DO NOT PURCHASE from this company, take the advice of the independent reviewers and look elsewhere. ... PBP. Booklover ... Cuddledown states the product is made in the USA. That is not true!
Address U.S. Highway 1 554, 04032, Freeport
Sitejabber
sitejabber.com › home & garden › home shopping › bedding › cuddledown
CuddleDown Reviews - Read 141 Customer Reviews of CuddleDown | Sitejabber
141 reviews for CuddleDown, 1.4 stars: 'I placed an order on 9/14. As of 10/2, there was no update. I called customer service, and they told me that the order had a different address than my billing and shipping address and that the order had been canceled. The agent was VERY rude and told me that they mailed 2 letters...even though all other communication was via email.
Yelp
yelp.com › shopping › outlet stores
CUDDLEDOWN - Updated November 2025 - 13 Photos & 263 Reviews - 554 US Rt 1, Freeport, Maine - Outlet Stores - Phone Number - Yelp
December 22, 2024 - “The outlet store in Freeport, Maine has great gifts that are not in the catalog.” in 10 reviews ... Cuddledown is a 46-year-old company dedicated to producing and selling the finest in home fashions. As a premier down bedding manufacturer, Cuddledown handcrafts pillows, comforters and featherbeds in Yarmouth, Maine.
Cuddledown
cuddledown.com › ResourceCenter.aspx
How to Enter a Product Review - Cuddledown
Give your review a descriptive headline, and rate the product from 1 to 5 stars.
Trustpilot
trustpilot.com › home › home & garden › decoration & interior › bedding store › cuddledown reviews
Cuddledown Reviews | Read Customer Service Reviews of cuddledown.co.uk
August 18, 2025 - However, the overall sentiment is positive, with many reviewers praising the products and service received. Consumers are pleased with the quality and comfort of items such as mattress toppers, pillows, and duvets.See more ...
Cuddledown
cuddledown.co.uk › pages › reviews
8,000+ ★★★★★ Reviews from Real Happy Sleepers — Cuddledown
"Delighted with our new Cuddledown bedding, it feels soft and luxurious on your skin. It also looks really great creating a hotel feel in our own bedroom" Explore our Collections · Rated Superb ★★★★★ — over 8,000 honest reviews
Glassdoor
glassdoor.com › Reviews › Cuddledown-Reviews-E325000.htm
Cuddledown Reviews: What Is It Like to Work At Cuddledown? | Glassdoor
6 Cuddledown reviews. A free inside look at company reviews and salaries posted anonymously by employees.
Reddit
reddit.com › r/bedding › anyone have experience with cuddledown customer service?
r/Bedding on Reddit: Anyone have experience with Cuddledown customer service?
March 15, 2024 -
On recommendation from here a D based on good reviews in Good Housekeeping I ordered a queen size deep pocket set. They arrived today. Wrong. I got a flat sheet and pillowcases in the correct color and another flat sheet in a different one. No fitted sheet at all. It's labeled as if it were, but it's not. I'm beyond annoyed especially given the price of these sheets. I've contacted them via their website. I'll see what happens. But no new sheets for me this weekend.
Top answer 1 of 3
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Terrible experience with this company. They charged me monthly for a "VIP service" I never signed up for -- and when I asked them to produce proof that I did register for said service - they couldn't. They said I opted in when I ordered something once -- in return for free shipping. As if. They only returned 1/2 of what they charged. A bit scammy for my taste.
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I was on hold a really long time but they eventually got it figured out
ReviewMeta
reviewmeta.com › brand › cuddledown
Cuddledown: 647 Reviews of 25 Products - ReviewMeta.com
See our 2025 brand rating for Cuddledown and analysis of 647 Cuddledown Reviews for 25 Products in Bedding and Comforters
Better Business Bureau
bbb.org › us › me › yarmouth › profile › bedding › cuddledown-inc-0021-15438
Cuddledown, Inc. | BBB Business Profile | Better Business Bureau
BBB Accredited since 8/11/2016. Bedding in Yarmouth, ME. See BBB rating, reviews, complaints, get a quote and more.
Houzz
houzz.com › discussions › 3999115 › any-cuddledown-bedding-customers-here
Any Cuddledown bedding customers here?
I have had my eye on a bedding set from their Meridian Sateen collection -- duvet, sheets, shams, the works -- but it is awfully spendy for my budget. They are having a 25% off sale, though, for the holiday and I feel the need to pull the trigger. Does anyone have any experience with their quali...
Judge.me
judge.me › reviews › stores › cuddledown
Cuddledown | Reviews on Judge.me
Customers gave Cuddledown from United Kingdom 4.9 out of 5 stars based on 8193 reviews. Browse customer photos and videos on Judge.me for 40 products. Luxury Sleep at Fabulous Prices. Shop beautiful bed products - duvets, pillows, and bedding - at prices that are bound to make you smile :)
Better Business Bureau
bbb.org › us › me › yarmouth › profile › bedding › cuddledown-inc-0021-15438 › complaints
Cuddledown, Inc. | BBB Complaints | Better Business Bureau
Cuddledown did not respond to me. I am well educated. I work in IT. I reviewed everything on this portal thoroughly and did not find any response by Cuddledown. Since I am required to "accept" or "reject", I chose "reject". Businesses and Customers should be civil, courteous and polite in their responses to complaints.
Reddit
reddit.com › r/bedding › thoughts on cuddledown duvet?
r/Bedding on Reddit: Thoughts on Cuddledown duvet?
November 28, 2024 -
I'm looking at their 400TC Sateen Duvet. Would you say this is better or worse than Brooklinen? Does anyone have a duvet by Cuddledown?
Top answer 1 of 5
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Nuppers. It's the retail shell game again. Saying European down is the same as saying none of your damn beeswax — we aren't telling. And they also aren't telling you the down to feathers ratio, which probably means 75/25. The size is a few inches small (queen- 88") The warmth levels are off; I happen to know that 42oz of 700 fill power in a queen is a three season (all except summer, TOG 9), and they're saying 24oz in their Level 1 gives you that. I think you'd shiver your ass of in a 60º room. So basically they're selling you half the down, and half the quality, at twice the price. To say it's overpriced is an understatement. To match up fill power and amount it's 2X with the poor quality down and probably the casing still not accounted for. Sorry, I know that's not what you were hoping to hear. Edit: Brooklinen comments. Notice that Brooklinen is careful to not place the word "goose" in front of down. I wonder why? They also don't know what the term "fill power" means. They use it to describe warmth levels in their three options, but it's actually a term that quantifies loft or volume of a specific amount of down by weight. So the combination of fill power and amount give a certain warmth (TOG) No indication of any other specs, so assume 75/25 ratio of duck down. Hutterite is a religious group that collects/sell down, but that doesn't tell you anything about what you're buying. **BUT** I'd come a whole lot closer to paying $284 for a duck down comforter than I would $900 for Cuddledown mystery fill. But, if you're okay with cheap mystery fill, why not just go to Target and get yourself a nice Chinese duck down comforter for $50 or less.
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Cuddledown makes quality stuff. Been around a long time.
Trustpilot
ca.trustpilot.com › home › home & garden › decoration & interior › bedding store › cuddledown reviews
Cuddledown Reviews | Read Customer Service Reviews of cuddledown.co.uk | 3 of 143
March 27, 2025 - The pillow is fantastic. The company were helpful when Evri failed to deliver. I don't know if I'd purchase from Cuddledown again because of the courier issue. If they used a different courier, this would be a five-star review.
ResellerRatings
resellerratings.com › stores
Cuddledown Reviews | 1 Reviews of Cuddledown.com/ | ResellerRatings
1 reviews for Cuddledown, rated 1.00 stars. Read real customer ratings and reviews or write your own. Share your voice on ResellerRatings.com
Sitejabber
sitejabber.com › home & garden › home shopping › bedding › cuddledown
CuddleDown Reviews - 141 Reviews of Cuddledown.com | Sitejabber
CuddleDown has a rating of 1.4 stars from 141 reviews, indicating that most customers are generally dissatisfied with their purchases.
Good Housekeeping
goodhousekeeping.com › home products › comforter reviews › cuddledown primary down comforter item #1260
Cuddledown Primary Down Comforter Item #1260 Review
August 25, 2022 - Learn more about our review process. The eco-friendly Oeko Tex certification means the fabric has been cleared of containing 100 harmful chemicals ... Washing shrinks the comforter noticeably, so try to minimize washing frequency by protecting it in a duvet cover · The fabric could tear if snagged; it tested poorly for strength · Pilling was also prevalent after our abrasion tests, another reason to use a duvet cover ... The Cuddledown offering is stuffed with hypoallergenic 600-fill power European duck down.