I know building a PC is superior, but I'm not a tech savvy person and I like the idea of having a warranty first and then improving a pre-built as I go.

Last Feb I purchased my very first prebuilt PC after always building myself.

13700KF

RTX 4080

Asrock motherboard

32Gig Memory DDR5

2Tb M.2 / 2Tb HDD

Standard 240 AIO

Apevia PSU 1000W

I got 12 months of outstanding use out of this PC.

The bottom fell out a couple weeks ago. The PC would randomly suffer sudden power loss and would automatically start back up. This became more and more common with use. The on-board WAN would take up to 10 mins to start working again after each shutdown/reboot.

I decided to do the troubleshooting and repairs myself because at this point, all I could do warranty wise was ship this heavy thing back to CPPC. Shipping there and shipping back to me would be on my dime.

1. Replaced the PSU. The sudden power losses came to an end. Now the PC just hangs shortly after desktop opens. The on-board WAN no longer works. I am guessing it was fried during one of the sudden power losses.

2. Replaced the motherboard. All those power interruptions seemed to have taken a toll on the MB.

3. MB installed but I am unable to install Windows. it freezes before the setup process can complete.

4. Replaced the memory with certified RAM for this MB. No change in freezing.

5. Ordered a new CPU and replaced the original. Now using a 13700K (instead of KF).

6. PC boots and installs windows and all is well in the world. (sans my wallet).

7. I think all those power interruptions just did it in. They need to ditch Apevia.

While the year I had their PC was fantastic, I no longer have a CPPC. The only original parts that I am using are the 4080, M.2, HDD, AIO and case. I should have replaced that PSU much quicker. Maybe I could have saved some of the other components.

Be careful with any system integrator. If things go south, it hurts. I am never buying a pre-built again.

I am making this review to detail my experience ordering a prebuilt PC from CyberpowerPC. I will explain what it was like for me ordering online directly from their website, the customer service, the shipping/handling of my PC, and performance of the PC. Before I start I will say at the time of purchase I was impulsive and was eager to get a decent gaming PC to upgrade from a PS5. In general I am new to gaming on a PC and still learning more every day. This post will be updated periodically as time passes to inform on how this build is performing.

Ordering:

 On 1/16/25 at around 6am I went on CyberpowerPC and purchased this prebuilt PC:

• Operating System: Windows 11 Home

• Gaming Chassis: LIAN LI PC-O11 Dynamic EVO RGB ATX Mid-Tower Dual chamber Gaming Case w/ USB 3.1 Type-C, Tempered glass on the front & side [No Fan] (Black)

• Extra Case Fans: Default case fans

• CPU: AMD Ryzen™ 7 Processor 9800X3D 8-core/16-thread 4.7GHz [Turbo 5.2GHz] 104MB Cache AM5

• CPU / Processor Cooling Fan: CYBERPOWERPC LEVELPLAY M1 ARGB 240mm AIO Liquid CPU Cooling System w/ Copper Cold Plate + 2X 120mm ARGB PWM Fans (2x Standard 120MM Fans)

• Video Card: GeForce RTX™ 4070 Ti SUPER 16GB GDDR6X Video Card (DLSS 3.5) [AI-Powered Graphics] (Single Card)

• Power Supply: 1,000 Watts - Standard 80 Plus Gold Power Supply

• Motherboard: ASUS PRIME B650M-A AX6 II AM5 Micro ATX w/ Wi-Fi 6, 1GbT LAN, (4)PCIe x16, (3)M.2, (4)SATA CEC

• RAM / System Memory: 32GB (16GBx2) DDR5/6000MHz Dual Channel Memory (Team T-FORCE DELTA RGB [BLACK])

• Primary Hard Drive: 2TB ADATA LEGEND 800 GOLD Series (PCIe Gen4) NVMe M.2 SSD - Seq r/W: Up to 3500/2800 MB/s, Rnd r/W up to 290/415k (Single Drive)

• Sound: HIGH DEFINITION ON-BOARD 7.1 AUDIO

• Keyboard: CyberPowerPC Multimedia USB Gaming Keyboard

• Mouse: CyberPowerPC Elite M2 RGB Gaming Mouse

• Ultra Care Option: None

• Warranty: STANDARD WARRANTY: 2 Year Parts WARRANTY

• Service: 3 Years FREE Service Plan (INCLUDES LABOR AND LIFETIME TECHNICAL SUPPORT)

• Rush Service: Standard processing time: ship within 1 to 2 Weeks

The big thing was that it came with a 4070 TI Super and AMD 7 9800 X3D. As mentioned earlier, I was eager to get this PC ASAP so I purchased the UPS 1 day shipping method. After using a discount code, total amount was $2233.75.

The reality:

On 1/16/25 at around 11 AM I received an email from their sales department letting me know my purchase went through and that the process time may take 5-10 business days. In addition the email stated the following:

"* Rush orders will be shipped per the method you've selected.

* Prebuilt Gaming PC and Gear Store items will be shipped out within 24-48 hours.

* If you choose to pick up your Prebuilt Gaming PC, please call us first before visiting our office."

Now at this point I was hype because per their email a pre-built would ship out the very next day or two. However, I quickly learned that is not the case.

 On 1/16/25 at around 8PM I received another email stating my order is now in the warehouse phase and parts for my PC will be gathered and prepared for assembly. So for anyone who might be as ignorant as I was going through this process, the PC is not already built just chillen in their warehouse ready to ship once someone purchases their PC; they still need to build it which is not a one day thing apparently.

On 1/22/25 at around 7 PM I received another email stating my order was now in production phase.

Ultimately, the product ends up shipping out officially 1/23/25 after it passed their quality control process. One thing to consider is that I ordered this on a Thursday, and we had MLK day the following Monday, so in total it took them about 4 business days to get it to UPS (not bad).

Customer Service:

One of things I realized a couple days after making this purchase was that the company did not specify what brand 4070 TI Super or PSU they were going to use in this PC.

On 1/22 at around 10:15 AM I sent an email to their sales department to see if they knew the brands. I received a response the same day at around 3PM with the following response:

" hi, sorry it will be generic brand which will be whatever major brand we have on hand. i will not know which brand of GPU you will end up with.

for power supply its APEVIA 1000WATT GOLD 80 PLUS W/ PCIE 12+4PIN CONNECTOR POWER SUPPLY"

I think it is a little unfair to be left in the dark about the specific brand your GPU will be but me being a novice I perceive this to be not a big deal because from my research it appears this company usually puts in a decent brand GPU. It ended up being ZOTAC in my case.

The Apevia PSU I was not surprised after reading many posts on here saying they got the same PSU. For those who do not know, Apevia is just a cheap/lower quality PSU and can potentially damage other parts of your PC or simply just die on you being too stressed out while in use. I went ahead and purchased a MSI MPG A1000G PSU to replace the one they provided.

Handling/Packaging Quality:

• When UPS delivered the package on 1/27/25, it was in a big box. One of my concerns was how UPS would handle this box shipping across the country. To my surprise everything looked alright! Cyberpower double boxed the packaging. Like you would open the box, and the first thing I saw was air bags surrounding the second box. When I opened the second box there was Styrofoam on the outside and inside the PC where the motherboard and graphics card was.

• Nothing looked broken, and was able to quickly replace the PSU. Cable management was solid and had no issue identifying what goes where.

Before I did any gaming:

To ensure optimal performance, I knew there was a high probability this PC would need software, firmware updates, and simple tweaks in the BIOS. What I did was:

• Update to the most current BIOS

• Enable slight overclock (EXPO 1/PBO Enabled)

• Clean install drivers for my GPU

• Clean install windows 11

• Download software such as ASUS Aura Sync to control RBG lighting

• Etc.

Trying to game:

I downloaded steam, got RDR2 and Indiana Jones to begin, and started to play. This is where I noticed problems.

I was getting severe micro stutters and no matter what settings I changed the issue kept going and going. Literally tried to tweak every single type of setting and updating for the last 2 weeks and got no results. I tried reseating all physical components, even got a new SSD and still the same problems.

Stutters, USB port issues, crashes, and high DPC latency were occurring. I went from thinking this is a software issue to thinking it was a hardware issue.

I ended up changing out the motherboard for a MSI X650E Tomahawk on a gamble, as i had a random thought telling me the motherboard was shot. All my problems went away. Not a single stutter now in games.

Not sure if the shipping damaged the motherboard or if the company installed a faulty motherboard. Or maybe it was underpowered to perform well with current CPU/GPU.

Overall rating out of 10: 5

At the end of the day other than the motherboard, everything else came to me fine.

 5 out of 10 because of the faulty hardware. This was not a true plug and play experience. I understand for PC you HAVE to update a whole bunch of shit to get the games to run best as possible, but in my case not even that could get this motherboard to work properly.

Knowing what I know now I should have just built a PC myself to save money and to have more peace of mind.

I would avoid getting a PC mailed to you if you can. You never know what the outcome will be. You will feel better picking up the parts or pre built yourself rather than someone else handling it for you.

I will probably update this post in the future.

I also tried to not make this post super long, leaving whatever out. If you have questions let me know !