I have had the most frustrating 30 days of customer service I think I've ever had in my life. No matter what I do I can not cancel my Best Buy Total membership. It feels like every rep I talk to is just lying to me. I'll try to recap as best as I can:

• Tried to cancel via the website a week before my renewal date. Errors out. Says to contact support.

• Tried to cancel via the website via different browsers, devices, from different locations even. Errors out. Says to contact support.

• Contacted support via chat to cancel. I was told I am cancelled. turns out It was never cancelled

• At this point it renews again for another year and I am charged $180

• Contact support via chat to cancel. I am told it has been cancelled. It was not cancelled.

• Contact support via chat again to cancel. I am told it has been cancelled and I am provided a confirmation number. It was not cancelled.

• I contact support via chat again and this time I am told that chat agents are not able to cancel Best Buy total memberships and I have to call into support.

• I contact support via phone and I am told my plan has been cancelled. It has not been cancelled.

• I contact support via phone and ask for a supervisor to explain my issue. I am told that my account is "glitched" which is why none of the other attempts have worked but they have fixed it and my membership is cancelled.

• I contact support via phone and I am told that the only way this can be cancelled is for the rep to escalate my case to corporate and it should be cancelled within 24 hours.

• I know this may come as a shock to some, but today as we sit here. It is not cancelled.

So my question is where do I go from here? I can keep calling and I'm sure they will keep assuring me its cancelled but I don't think I can even believe that given all that's happened? Should I try in store? should I just do a chargeback for the $180? can I even do that given its a best buy visa card?

Anyone else have a similar situation and if so what did you do?

UPDATE: I just got an email from Best Buy that the plan was cancelled. Doesn't seem to have been directly prompted by a call or chat initiated by me but I will take it. Maybe it was this post.