Experiencing a Dell G15 Gaming Laptop that won't turn on and displays a blank screen can be concerning, and there could be various reasons behind this issue. Here's a step-by-step guide to help you troubleshoot and potentially resolve the problem: 1. Check the Power Adapter and Outlet: Ensure that the power adapter is plugged into both the laptop and a functional power outlet. Verify that the power adapter's LED indicator is on, indicating it's providing power. 2. Perform a Hard Reset: Disconnect the laptop from the power source. Remove the battery, if possible. Hold down the power button for about 15-20 seconds to discharge any residual power. Reconnect the battery and power adapter. Attempt to power on the laptop. 3. Test Different Power Outlet: Try connecting the laptop to a different power outlet to rule out any issues with the original outlet. 4. Check for LED Indicators: Look for any LED indicators on the laptop that might provide information about its status, such as power and battery indicators. 5. Test with External Display: Connect the laptop to an external monitor or TV using the appropriate cable (HDMI, DisplayPort, etc.). If the external display shows an image, it might indicate a display-related issue on the laptop's screen. 6. Re-seat RAM and Storage: If you're comfortable with opening the laptop's back cover, try re-seating the RAM modules and storage drive. Sometimes loose connections can cause startup issues. 7. Check for Overheating: Overheating can cause laptops to shut down to protect the hardware. Make sure the laptop's vents and fans are not obstructed by dust or debris. 8. BIOS Reset: Some issues can be related to incorrect BIOS settings. Reset the BIOS to its default settings: Turn off the laptop. Press and hold the appropriate key (often F2) to access the BIOS settings. Look for an option to reset the BIOS settings to default. 9. Perform a System Restore: If the issue started after a recent software change, you can try performing a system restore to a point when the laptop was functioning correctly. 10. Contact Dell Support: If none of the above steps resolve the issue, it's recommended to contact Dell's customer support for further assistance. There could be underlying hardware issues that require professional attention. Remember that troubleshooting hardware issues can sometimes involve complex steps. If you're not comfortable with these steps, seeking assistance from Dell's customer support or a professional technician is advisable. Answer from AdrianG001 on dell.com
Top answer 1 of 15
1
Experiencing a Dell G15 Gaming Laptop that won't turn on and displays a blank screen can be concerning, and there could be various reasons behind this issue. Here's a step-by-step guide to help you troubleshoot and potentially resolve the problem: 1. Check the Power Adapter and Outlet: Ensure that the power adapter is plugged into both the laptop and a functional power outlet. Verify that the power adapter's LED indicator is on, indicating it's providing power. 2. Perform a Hard Reset: Disconnect the laptop from the power source. Remove the battery, if possible. Hold down the power button for about 15-20 seconds to discharge any residual power. Reconnect the battery and power adapter. Attempt to power on the laptop. 3. Test Different Power Outlet: Try connecting the laptop to a different power outlet to rule out any issues with the original outlet. 4. Check for LED Indicators: Look for any LED indicators on the laptop that might provide information about its status, such as power and battery indicators. 5. Test with External Display: Connect the laptop to an external monitor or TV using the appropriate cable (HDMI, DisplayPort, etc.). If the external display shows an image, it might indicate a display-related issue on the laptop's screen. 6. Re-seat RAM and Storage: If you're comfortable with opening the laptop's back cover, try re-seating the RAM modules and storage drive. Sometimes loose connections can cause startup issues. 7. Check for Overheating: Overheating can cause laptops to shut down to protect the hardware. Make sure the laptop's vents and fans are not obstructed by dust or debris. 8. BIOS Reset: Some issues can be related to incorrect BIOS settings. Reset the BIOS to its default settings: Turn off the laptop. Press and hold the appropriate key (often F2) to access the BIOS settings. Look for an option to reset the BIOS settings to default. 9. Perform a System Restore: If the issue started after a recent software change, you can try performing a system restore to a point when the laptop was functioning correctly. 10. Contact Dell Support: If none of the above steps resolve the issue, it's recommended to contact Dell's customer support for further assistance. There could be underlying hardware issues that require professional attention. Remember that troubleshooting hardware issues can sometimes involve complex steps. If you're not comfortable with these steps, seeking assistance from Dell's customer support or a professional technician is advisable.
2 of 15
0
If you're experiencing power issues with your laptop, please don't hesitate to contact our support team. You can use the Get Help Now chat feature located at the bottom right corner of the page. The chat button is marked with a help icon for easy recognition, as shown in the image below:
Dell
dell.com › dell community › laptops › inspiron
Dell G15 5530 Powers on but screen remains black | DELL Technologies
January 9, 2026 - When powering on my laptop, the keyboard lights up and the fan starts running, but the screen remains black. It will not register when plugged into a monitor. I have tried windows + control+ shift+...
Dell G15 laptop screen not turning on but keyboard still lights up
I’m having the same problem, did you find any solution? I’m breaking my head trying to fix this. More on reddit.com
6
2
November 23, 2022Dell G15 5515 Ryzen edition not turning on
Hello, windows wanted to do an update, allowed, put the AC in and went to sleep, wake up, the pc won't start up. Keyboard is lit but black screen, tried moving around my RAM, and my SSDs, but nothi... More on dell.com
18
0
July 14, 2024Black screen and keyboard lights up after sleep
I have several Dells, latitude's, vostro's and inspiron's, and there seems to be a common problem with all of them. That is that from time to time after they go into sleep mode (from closing the li... More on dell.com
11
3
February 2, 2023Updated Dell G15 5515 Ryzen, now only black screen
Did you ever find a fix for this? I still can't figure out how to get into BIOS recovery.... More on reddit.com
84
25
May 19, 2023Videos
JustAnswer
justanswer.com › laptop › pyq72-blank-screen-keyboard-light-dell-g15-today-phone-call.html
Blank screen keyboard light on dell G15. Today. Phone call
May 22, 2025 - For a blank screen with keyboard light on Dell G15, first perform a hard reset by holding the power button for 10 seconds. Disconnect all peripherals and power sources, then reconnect and restart.
Reddit
reddit.com › r/dell › dell g15 laptop screen not turning on but keyboard still lights up
r/Dell on Reddit: Dell G15 laptop screen not turning on but keyboard still lights up
November 23, 2022 -
The problem is as the title says. I bought this crap less than a month ago! I just turned it off normally 2 hrs earlier. I come back, turn it on and this is what I have to deal with. At first, you hear the fan, and then nothing. Absolute silence and the keyboard stays lit. The battery light is off however. What can I do to get started on my own before I consider paying for repairs?
Top answer 1 of 2
1
I’m having the same problem, did you find any solution? I’m breaking my head trying to fix this.
2 of 2
1
First of all, you probably don't need to pay for repairs because it should be under warranty cover. Now are you saying that the laptop doesn't boot up Windows and you cannot get to the desktop (the screen with your apps)? If you can get to the desktop and open your web browser (Edge or Chrome, etc.) then you should go to the Dell Support website and run diagnostics: go to Dell Support click This PC click the diagnostics tab/button click Run Quick Test That should tell you if there are any hardware faults in the G5. If you cannot get to the desktop, run the Preboot diagnostics by turning off the machine, then turning it on and holding down the F12 key while the Dell logo appears, then selecting the diagnostics option on the menu that appears. If a fault is detected, it will show a QR code that you can scan to go to a website where you can organize a repair. How to Run a Preboot Diagnostic Test on a Dell Computer If the screen does not turn on at all, run the LCD BIST to see if the screen is faulty: How to Run the LCD Built-in Self-Test on a Dell Laptop If it's faulty you should get it replaced under warranty. HTH.
Dell
dell.com › dell community › laptops › inspiron
Dell G15 5515 Ryzen edition not turning on | DELL Technologies
July 14, 2024 - It may not work but anything worth a try at this point. To perform recovery, remove AC adapter, plug in your recovery USB drive. Press and hold Ctrl + Esc key and connecting AC adapter.
Top answer 1 of 11
1
xps 13 plus - same deal. I open it to do some quick check and it needs 2 minutes to wake up.
2 of 11
0
Here are some steps you can try to make sure your laptop wakes up properly after Sleep mode: Update Drivers and BIOS: Outdated drivers or BIOS firmware can sometimes cause sleep mode issues. Ensure that you have the latest drivers and BIOS updates installed for your Dell laptops. You can usually find these updates on Dell's support website. Adjust Power Settings: Sometimes, power settings can cause problems with sleep mode. Try adjusting the power settings in the Control Panel to see if it makes a difference as per the video below: Disable Fast Startup: Fast Startup is a feature in Windows that can cause issues with sleep mode on some systems. Try disabling Fast Startup to see if it resolves the problem. You can do this by going to Control Panel > Power Options > Choose what the power buttons do, then uncheck the box next to 'Turn on fast startup (recommended)'. Check for Background Processes: Sometimes, background processes or applications can interfere with sleep mode. Make sure that no unnecessary programs are running in the background before putting the laptop to sleep. Reset Power Management Settings: You can try resetting the power management settings to their default values to see if that helps. You can do this by opening an elevated Command Prompt and running the following commands: powercfg -restoredefaultschemes Contact Dell Support: If you still need assistance, please contact support by clicking the ‘Get Help Now’ button located at the bottom right corner of the page. The button is marked with a help icon for easy recognition as per the picture below:
JustAnswer
justanswer.com › computer › ny8nt-keyboard-lights-not-dell-computer.html
How to Fix Dell G15 Keyboard Backlight Not Working | JustAnswer
January 19, 2024 - To fix Dell G15 keyboard backlight issues, first press the Fn + F10 keys to toggle lighting. Check Dell Power Manager settings for keyboard illumination options. Update your BIOS and keyboard drivers via Dell SupportAssist.
Reddit
reddit.com › r/dell › updated dell g15 5515 ryzen, now only black screen
r/Dell on Reddit: Updated Dell G15 5515 Ryzen, now only black screen
May 19, 2023 -
Haven't run the Dell Update program in a long time. I just ran it tonight, and it downloaded several drivers and a BIOS update. Restarted my computer and saw the BIOS flash. When the computer came back on, there was nothing but a black screen.
I can hear the fans running. The lights come on the keyboard. CPU light blinks on. But the screen is black. When I plug it into my monitor or TV, that screen is also black. There is no display.
I tried unplugging it, holding power for 15 seconds to force it to shut down, then taking off the back and unplugging the battery cable. Then I held the power button again for 15 seconds to reset CMOS according to the Dell support page. This didn't work.
Anyone know how I can fix this? I didn't pay much attention to what the BIOS messages were. I don't know if BIOS messed up or if I somehow lost the graphics card drivers. I've had this computer since 2021, so the warranty expired...
Top answer 1 of 5
2
Did you ever find a fix for this? I still can't figure out how to get into BIOS recovery....
2 of 5
2
I had a similar issue earlier this year. Keyboard would light up, fans would spin up, but no screen. What worked for me was opening up the laptop, disconnecting the battery, and I held the power button down for probably a solid minute just to ensure everything was drained power-wise from the system. Then I let the laptop sit for probably an hour, again, just to be 100% sure that there wasn’t anything left. Reconnected battery, closed it up, and then plugged it in. After that it worked fine. 15 seconds may not have been enough, especially if it was a newer laptop with a battery that had very little use history and/or charge cycles on it. Hope this helps man.
Reddit
reddit.com › r/dell › stuck at black screen on boot : power button and keyboard backlight blinking
r/Dell on Reddit: Stuck at black screen on boot : Power button and keyboard backlight blinking
September 18, 2024 -
Please can someone help me? My machine is a precision 7530, more precisely the config i7 8850H— Quadro P2000.
After enabling the « Switchable Graphics » option in the BIOS, my machine refuses to start. When I press the power button, the keyboard and the button light up, then turn off immediately, then it repeats the loop by itself as in the video.
I don’t know what to do. I am a student, and I need this machine because I can’t afford another one.
PS : I live in Togo, a country where there is no representation of Dell. I’m not even the original owner of the machine since it’s a second-hand purchase.
PS2 : Sorry for my bad English, I’m from a French speaking country
Top answer 1 of 4
2
After repeating a few more times, the steps mentioned by @intelligent-Throat14 and @Brokeboy 594, I have now access to bios and I can boot into my system. Thanks everyone for your help! I have another concern, after passing the suggested steps and restarting, the machine has the same problem again (this time after passing the Dell logo and loading step). I had to manually disable the « Switchable Graphics » option in the BIOS for it to work. This means that I am currently running on the NVidia graphics card, and have almost no battery life. I wonder why I have this problem as soon as this option is activated, and the nvidia card and the UHD630 are used simultaneously, regardless of the operating system installed (Windows, Ubuntu, Nobara, Endeavour). On Linux, it’s instant, since the UHD630 drivers are in the kernel. On Windows, the problem occurs as soon as Windows update installs one of the two drivers after the first one is installed. Do you have an idea of the problem?
2 of 4
1
Spam the f12 key at boot to get into the bios and reset it to factory defaults. its most likely in a boot loop.
Top answer 1 of 15
2
This happen to me once and I got the backlight back on. Try this. Shutdown the laptop. Don't use the restart option. Turn on the laptop. Uninstall Alienware Control Center Uninstall Alienware OC Shutdown the laptop. Don't use the restart option. Turn on the laptop. Install Alienware Control Center Install Alienware OC. This should turn the backlight back on. If not, start Alienware Control Center. Hit the FX tab. Hit the Edit button Hit the All Keys check box Select the color you want Hope this works for you as it did for me.
2 of 15
0
'FIXED' - If you are still looking for a fix.. I worked with Dell Support and their fix was to have the computer hibernate before it goes to sleep. Get to the advanced power options and set your computer (while plugged in and while on battery) to hibernate some amount of time before sleep. This fixed it for me (G15 5515). I still wouldn't call it a 'fix' and think Dell still has work to do to correct the software issue, but this is a half decent work around for now.
Top answer 1 of 15
1
In case it helps anyone else, I experienced similar symptoms on a Dell Latitude 5440 laptop, and here's what got things to work for me... (First, my precise symptoms were this... every time I tried to turn the machine on, the keyboard backlight (and caps lock indicator) would illuminate, but the laptop's screen wouldn't show anything -- not even the Dell logo. The laptop just seemed to freeze in this state, even if I let it sit for five or ten minutes) So what, for me, got things working again?: I held the power button down for a good 45 seconds, then booted it one last time. It then booted as it should. For good measure, I then used Dell Command-Update to perform all available updates and ran through all BIOS diagnostics to ensure no issues were detected.
2 of 15
0
Hey All, The original thread had symptoms of No POST failure with no apparent flash code. It wouldn't be a true No Power scenario as we are receiving some signs of life with the keyboard coming on, even if brief. Please refer to the following troubleshooting if you are running into similar issues with a Dell system. Please be sure to view your system manual on our support site for guidance on accessing the internals of a system. Perform a hard reset: Disconnect any external devices including the AC adapter and disconnect the battery cable if able. Hold the power button down for 10 seconds (20 seconds for Alienware) Bypass any power strips, surge protectors or battery backups Verify the wall outlet is functional Reseat the battery cable if disconnected Plug only the AC adapter back into the laptop Attempt to power on the system If unresolved, please attempt a BIOS recovery: Verify that the laptop is powered OFF and disconnect the AC adapter. Press and hold the CTRL key + ESC key on the keyboard. Plug in the AC adapter to the laptop. Release the CTRL key + ESC key on the keyboard once you see the BIOS recovery screen. If the BIOS Recovery screen appears, select Reset NVRAM (if available) and press the Enter key. Select Disabled and press the Enter key to save the current BIOS settings. Select Recover BIOS and press the Enter key to start the recovery process The unit should then boot if successful If still unresolved, please attempt our Real Time Clock Reset: Turn the system off. Leave the power cable plugged into the system. Hold down the power button for 30 seconds. RTC reset occurs after you release the power button. Note: Holding the power button for longer than 40 seconds will abort the RTC reset. The unit should restart a few times and power on to a time of day not set page if resolved. Should there still be no change, then at this point you will want to remove the RAM, SSD, and WLAN card if accessible for your system. Once these parts are removed, connect the AC adapter and attempt to power on the system Locate the power LED indicator on your system. The unit should get a 2 amber, 3 white flash code error for no memory at the power LED If the 2,3 code is present, reinstall the components one at a time to see if the particular part or slot is causing a short. If a part is identified to be an issue, then look into replacing it or testing with a known good one if available If the 2,3 code is not present, then you would need to start looking into a motherboard replacement. Refer to the following links for additional guidance: Computer Won't POST No Post Troubleshooting If assistance is needed with these steps, then contact Dell GHN (Get Help Now) chat technical support Monday through Friday. Click the blue 'Get Help Now' on the right to start a private live chat session. Share the private Service Tag with them so that they can verify the ownership and warranty status. This will also generate a unique Technical Support case for your unique Service Tag. If already out of warranty, click here for the Dell out of warranty offerings.
Talk Keyboard
talkkeyboard.com › home › dell laptop keyboard lights up but screen is black
Dell Laptop Keyboard Lights Up but Screen is Black - talkkeyboard.com
May 7, 2023 - One of the most common causes of the Dell laptop keyboard lights up but the screen being the black issue is a problem with the graphics driver. The first thing you should do when facing this issue is to try restarting your graphics drivers. ...
Talk Keyboard
talkkeyboard.com › home › keyboard lights up but screen is black dell – solutions revealed
Keyboard Lights Up But Screen Is Black Dell – Solutions Revealed - talkkeyboard.com
March 30, 2023 - If your Dell laptop's keyboard lights up but the screen stays black, don't panic! Learn how to troubleshoot and fix this issue with our guide
Top answer 1 of 7
2
Yeah, it's enabled and still doesn't work... I'm on BIOS 1.19.2 and AWCC 5.5.37.0
2 of 7
0
Make sure the Keyboard backlit option is enabled in the BIOS. With the computer powered off, press the power button. Immediately start pressing the F2 key once per second (if the computer boots into Windows, shut down the computer and try again).
JustAnswer
justanswer.com › laptop › re0tw-g15-laptop-screen-stays-black-dell-dell-dell-phone.html
Why Does My Dell G15 Laptop Screen Stay Black?
For a black screen on Dell G15, first perform a hard reset by holding the power button for 15 seconds. Check if external display works via HDMI to isolate screen failure. Inspect RAM modules by reseating them, as loose memory can cause no display.
Dell
dell.com › dell community › laptops › inspiron
Dell G15 5511 Laptop Keyboard lights up but no display on screen | DELL Technologies
June 20, 2025 - There is no display but the keyboard is lighting up. I checked the display by pressing d and the power button which was successful. The light blinks 2 amber and 4 white when plugged in . The dell l...
Reddit
reddit.com › r/dell › my backlit keyboard is not working (dell g15 5515 - ryzen edition)
r/Dell on Reddit: my backlit keyboard is not working (Dell G15 5515 - Ryzen Edition)
February 29, 2024 -
I'm just about to give up on this entirely as I've already tried every solution on all of the forum threads I could find. But as a last-last ditch effort, I'll make a thread here just in case.
Here's the problem: My backlit keyboard does not work. The function key to enable it does nothing. My backlit keyboard only work for the CAPS-lock key, but that's it.
-I have installed the latest version of BIOS twice and have all of Dell's recent drivers and chipsets
-in the BIOS I have the backlit keyboard set to bright with a 15 minute timer
-I have uninstalled and reinstalled the AWCC multiple times, making sure that with each uninstall it was wiped clean of my system (removed from appdata, systemfiles, regedit, etc)
-In the AWCC, it should be mentioned that I got an error on startup that "No AlienFX devices were detected...", this was true upon multiple restarts, resetting the OS, and setting the AWCC service to boot automatically in the task manager as per one thread's recommendation. Still, nothing was detected and I couldn't think of anything else to do.
-After doing all of this, repeating many of the thread's recommendations multiple times to insure I did it correctly, I tried reinstalling the OS as a last ditch effort, but to no effect.
So... if there's any computer geeks out there smarter than me who knows how to resolve this, I'd be very much grateful. I have exhausted all of the solutions I could find online to no avail, and I can't think of any other solutions myself. I'm effectively throwing in the towel one this one because It's been a few hours already. It might just be something I have to live without. Cheers.
Top answer 1 of 5
4
Hey, same problem, mine was hardware issue, I'll share what I put on the dell page: Dell G15 5515 Ryzen Edition Had about a year and a half of backlight being out on my computer (g15 5515 ryzen 7 edition, 3050ti, red mono backlight), just stopped working without warning or known spill onto keyboard, Caps Locks light worked. Heres an abbreviated approach. If you have the red backlit keyboard (no RBG) and your light went out you should consider at least investigating the Dell Upgrade status, and BIOS settings & versions before investigating hardware. Of course check your f5 vs Fn + f5. You should ensure the bios are set to bright (F2 every 1 sec at startup) and make sure your bios/dell are fully updated (consider re-installing bios regardless). Don't waste time with the Alienware command center as your computer will not register any Alienfx devices on the red backlight model, if you had the RBG model, you would have an FX tab in AWCC with additional lighting options. In the red backlight model, this app manages high performance (f9 button) and can scan for games. Long story short, my particular issue had to do with keyboard hardware. The backlight has a separate circuit (as does the RBG backlight, with separate input on motherboard, I hear upgrading to an RBG model from red will not work due to alienware incompatibility, but unconfirmed) and seems to have a predisposition to shorting, the caps locks light and the keyboard input run on the other circuit/keyboard ribbon (power button also has its own circuit). I don't have the experience or patience to separate and replace the keyboard from the palm rest, so I ordered a new palm rest and installed. Parts will be between $30-100, (including ifixit electronics toolkit, and actual part). Not all keyboards will be the same, may be worth it disassemble before ordering to confirm part #. Of note, if the keyboard replacement does not work, then the hardware problem is originating in the motherboard, which would be the most expensive fix ($300-450 if you do it yourself). If that did not work, I would suggest burning the computer with fire.
2 of 5
3
UPDATING BIOS WORKED FOR ME - GO TO DELL UPDATE SOFTWARE ON YOUR COMPUTER AND LOOK AT THE RECOMMENED BIOS UPDATE. JUST RUN THE UTILITY AND IT'LL BE GOOD
JustAnswer
justanswer.com › computer › n45c7-power-black-screen-nothing-comes-up-lenovo.html
Troubleshooting Dell Laptop Issues: Screen Black but Keyboard Lit Up
November 30, 2023 - Please attempt it once more and ... Self-Test (POST).This issue typically arises from a problem with one of the three main components of the PC: the processor, RAM modules, or motherboard.It is most likely related to the ...
Top answer 1 of 12
6
Boot into BIOS setup (F2 before/when Dell logo shows up) Go to the second tab where you can see keyboard setting, it should say BRIGHT at the moment. Change it to DISABLE Go to last page, save changes and exit Login to Windows, open Alienware Control Center (AWCC). Go to FX tab. Change the active theme light setting to something different. (not sure if required) Press the 'Go Dark' soft button on the FX tab under active theme so that the current setting is 'GO DARK'. Restart your computer. Boot into BIOS again. This time change keyboard back to BRIGHT. Save changes and exit again. Keyboard should still be dark (even if you press the 'Go Dark/Go Light' function button). Login to Windows, Open AWCC again. Go to FX Tab Press 'GO DARK' soft button to disable dark mode Keyboards should light up again, probably under the default RED colour. Change it under Active Theme to something else of your liking. The next time it happens again, rinse and repeat while cursing Dell's inability to fix this one simple problem. I was able to fix this issue twice so far without reinstalling anything.
2 of 12
0
To provide the best of our support, start a private/direct message with us and we will be happy to help you.
Dell
dell.com › dell community › laptops › inspiron
Dell Inspiron 15 5577 Keyboard lights up but blank screen on startup | DELL Technologies
February 9, 2021 - The screen is blank and I don't hear the fan spinning too. Any way to diagnose this issue? ... Hold down the “ D “ key and power-on. The laptop should go through an LCD test of solid White, Red, Green, Blue and Black 2 or 3 times.