dell laptop won't boot past dell screen windows 10

learn.microsoft.com › en-us › answers › questions › 3184092 › windows-wont-boot-past-dell-screen

Hi KaranthaLadouceur

I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Let us try repairing the existing OS.

On a working computer, create an Installation media of Windows 10 that allows you to repair existing Windows Installation.

Create a USB Flash Drive

https://www.tenforums.com/tutorials/2376-create...

Boot from the USB Flash drive-Make sure you have disabled Secure boot/Fast boot in BIOS Settings.

https://www.tenforums.com/tutorials/21756-boot-...

https://www.tenforums.com/tutorials/21284-enabl...

Then open Advanced Startup options after the computer boots from USB. Click Repair your computer at the first screen that says Install now.

https://www.tenforums.com/tutorials/2294-boot-a...

Select Startup repair, let it finish the job and see if the computer can boot afterward.

If that doesn't help, consider doing a clean install after rescuing your files.

Rescue Files when Windows won't start

https://answers.microsoft.com/en-us/windows/for...

How to do a clean install

https://answers.microsoft.com/en-us/insider/for...

https://answers.microsoft.com/en-us/windows/for...

Disclaimer: Tenforums is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products).There is no need to buy paid products to fix your computers as they do more harm than good sometimes.

Dell

dell.com › support › kbdoc › en-us › 000124359 › dell-computer-does-not-boot-to-windows-10

Troubleshoot a Dell computer that does not boot to Windows 11 or Windows 10 | Dell US

Basic troubleshooting steps for Personal Computers that power on but fail to boot into Windows. Computers passing the BIOS screen but fail to load the OS are experiencing a no boot state.

Dell

dell.com › support › contents › en-us › article › product-support › self-support-knowledgebase › fix-common-issues › no-boot

Computer Cannot Boot into Windows | Dell US

Restart your computer and Press F2 repeatedly as soon as you see the Dell logo until the BIOS/UEFI screen appears. Look for "Boot Sequence" or "Boot Order" and make sure your hard drive appears first in the list. ... Apply and save the changes and exit BIOS/UEFI.

Discussions

Windows won't boot past Dell screen

My Inspiron 15-7000 series with Windows 10 will not boot. It gets stuck on the Dell logo screen, or, when it tries to start the Recovery tool on the Dell screen, it gets stuck there, too. I tried to get to the Safe Mode screen, but couldn't get there. … More on learn.microsoft.com

learn.microsoft.com

March 7, 2019

Laptop wont boot and stuck on Dell logo Screen

I recently updated my Windows 10. Post update, my laptop is behaving weirdly. When it is started, it stucks on dell logo, just wont Boot up. However after force shut down by power button and restar... More on dell.com

dell.com

June 13, 2020

Laptop ( Dell XPS 9510) won’t progress past dell logo stage

run preboot diagnostics More on reddit.com

r/DellXPS

April 30, 2023

All of a sudden cannot boot past Dell Screen

Use a working computer to make a bootable Windows flash drive and try recovery using that flash drive.

Videos

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dell.com › support › kbdoc › en-us › 000125609 › resolve-no-power-no-post-no-boot-or-no-video-issues-with-your-dell-computer

Resolve No Power, No POST, No Boot or No Video Issues | Dell US

If the computer stays in that condition and does not move past it, it has probably failed POST. If the video screen displayed anything at all during the startup process but is now black, this probably indicates that the computer failed POST. ... For information about computer beep codes, see the table in your computer's User Manual. For information about laptop LED codes, see the table in your computers User Manual or check out this article: Diagnostic Indicators (Dell Precision Mobile)

Microsoft Learn

learn.microsoft.com › en-us › answers › questions › 3184092 › windows-wont-boot-past-dell-screen

Windows won't boot past Dell screen - Microsoft Q&A

Top answer

1 of 3

Hi KaranthaLadouceur

I am Sumit, an Independent Advisor and a 2-Year Windows Insider MVP here to help.

Let us try repairing the existing OS.

On a working computer, create an Installation media of Windows 10 that allows you to repair existing Windows Installation.

Create a USB Flash Drive

https://www.tenforums.com/tutorials/2376-create...

Boot from the USB Flash drive-Make sure you have disabled Secure boot/Fast boot in BIOS Settings.

https://www.tenforums.com/tutorials/21756-boot-...

https://www.tenforums.com/tutorials/21284-enabl...

Then open Advanced Startup options after the computer boots from USB. Click Repair your computer at the first screen that says Install now.

https://www.tenforums.com/tutorials/2294-boot-a...

Select Startup repair, let it finish the job and see if the computer can boot afterward.

If that doesn't help, consider doing a clean install after rescuing your files.

Rescue Files when Windows won't start

https://answers.microsoft.com/en-us/windows/for...

How to do a clean install

https://answers.microsoft.com/en-us/insider/for...

https://answers.microsoft.com/en-us/windows/for...

2 of 3

Keep us updated.

Dell

dell.com › support › kbdoc › en-us › 000130881 › dell-pc-does-not-turn-on-or-boot-into-windows

How to Troubleshoot No POST or System Startup Issue on a Dell Desktop | Dell US

Discover steps to fix issues such as blank screens, overheating, hardware replacement, and CMOS battery failure. Find expert solutions to get your Dell desktop up and running.

Dell

dell.com › dell community › laptops › xps

Laptop wont boot and stuck on Dell logo Screen | DELL Technologies

Top answer

1 of 7

Hello, How do you get to SETTINGS (to do the above process) when the Dell logo is stuck? Thanks Richard

2 of 7

Quick Fix — Try This First Power off the laptop → unplug the AC adapter and all peripherals → hold the power button for 15–20 seconds → reconnect the AC adapter only → power on.This simple hard reset resolves the issue in many cases. If it doesn't, continue with the full guide below. Troubleshooting StepsStep 1: Hard Reset Hold the power button for 10 seconds to force shutdown. Disconnect the AC adapter and all peripherals. Remove the battery (if removable). Hold the power button for 15–20 seconds. Reconnect battery (if applicable) and AC adapter only. Power on. If it boots to Windows successfully, no further steps are needed. If the issue persists, continue to Step 2. Step 2: Reset BIOS Defaults Power on and press F2 repeatedly to enter BIOS Setup. Select Load Defaults or Restore Settings. Verify that Boot Mode (UEFI/Legacy) matches your drive's partition scheme (GPT = UEFI, MBR = Legacy). Save and exit. If it boots to Windows successfully, no further steps are needed. If the issue persists, continue to Step 3. Step 3: Run Built-In Diagnostics Power off the laptop. Power on and press F12 repeatedly → select Diagnostics. Let the full scan complete and note any error codes. Result Next Action No errors Continue to Step 4. Error code returned Search the code or contact Dell with the code. On newer systems, diagnostics may launch automatically after 2–3 consecutive failed boots. Step 4: Update BIOS Firmware On a working computer, go to Dell Drivers & Downloads. Enter your Service Tag, download the latest BIOS update to a USB drive. Flash the BIOS following How to Flash the BIOS or UEFI with a USB Flash DriveDo not power off or unplug during the update. After the update completes and the laptop restarts, check whether it boots to Windows. When to Contact Dell SupportContact Dell Technical Support if: None of the steps above resolved the issue. The laptop does not respond to any keypresses at startup (F2, F12). Diagnostics returned a hardware error code. Have your Service Tag, any error codes, and a list of steps already attempted ready. See this video for additional no boot troubleshooting assistance: Fix Computer Not Booting into Windows

Dell

dell.com › support › contents › en-us › videos › videoplayer › how-to-do-no-boot-troubleshooting › 6308322388112

How to do No Boot troubleshooting | Dell US

Learn how to fix No Boot issues on your Dell PC. Follow these troubleshooting steps including diagnostics, safe mode, and system recovery.

Find elsewhere

Google Bing Mojeek

reddit.com › r/dellxps › laptop ( dell xps 9510) won’t progress past dell logo stage

r/DellXPS on Reddit: Laptop ( Dell XPS 9510) won’t progress past dell logo stage

April 30, 2023 - ... After installing an update? If so, force a shutdown, wait a few seconds, restart, turn off when Dell Logo pops up, repeat two more times. Windows will remove changed and laptop should boot up.

reddit.com › r/dell › all of a sudden cannot boot past dell screen

r/Dell on Reddit: All of a sudden cannot boot past Dell Screen

April 27, 2024 -

Hi all, hoping someone can help as Google/YouTube haven't been able to yet. I have a Dell computer running Windows 10. The other night it got stuck in a Restarting loop when I accidentally hit Restart rather than Shut Off. After waiting about 10 mins I just powered off by holding down the power button.

Today I go to start it up and it freezes at the Dell screen (I get a few cycles of loading dots and then it locks up). I've tried holding F12 to run Diagnostics and it throws no error codes. I tried to enter Safe Mode by powering on/off three times and it won't go into safe mode. I've tried running Windows Recovery from the F12 boot menu and it won't do it (I just get black screen).

This is a fairly new computer (I bought 6 months ago) and I've never had any issues with it until now. I've not downloaded anything new recently/added any new hardware. Any help would be appreciated!

Top answer

1 of 1

Use a working computer to make a bootable Windows flash drive and try recovery using that flash drive.

reddit.com › r/dell › my dell laptop refuses to boot and is stuck on this screen

my dell laptop refuses to boot and is stuck on this screen : r/Dell

November 3, 2022 - You can best try to boot into diagnostics. This will work even with a broken drive. Use F12 as soon as you see the Dell logo from there you can run diagnostics. If the machine is stuck at this window it might be a bad bios update which you can then roll back using this article.

JustAnswer

justanswer.com › computer › ruud5-computer-will-not-boot-windows-10-dell-logo-circle.html

Fix Dell Boot Issue: Windows 10 Startup Problems Q&A

One day I went to turn it on and it would not boot. ... Try These Steps to Fix It:1. Power Reset (Basic but Often Works) Turn off the computer completely. Unplug it from power (and remove the battery if it's a laptop with a removable one).

EaseUS

easeus.com › computer instruction › solved: dell boot loop error on windows 10 - with pictures

Solved: Dell Boot Loop Error on Windows 10 - With Pictures

April 15, 2026 - As just mentioned, a Dell laptop or computer stuck in a boot loop error can be caused by many, many reasons, such as hardware interference, malware infection, software conflicts, system file corruption, etc.

EasyPCMod

easypcmod.com › fix-dell-inspiron-laptop-wont-boot-windows-gets-stuck-black-screen-bootup-troubleshooting-guide-1650

How To fix A Dell Laptop Not Booting in 2026 [Complete Guide] – EasyPCMod

May 22, 2023 - To force restart a frozen Dell laptop, hold down the power button for 10-15 seconds until it powers off. Then wait a few seconds before turning it back on normally. Avoid forced reboots unless your system is totally unresponsive. First, try the power cycle steps mentioned earlier.

EaseUS

easeus.com › partition master › how to fix dell stuck on dell logo in 7 ways | step-by-step

How to Fix Dell Stuck on Dell Logo on Windows 10/11🔥

2 weeks ago - ... If your Dell stuck on Dell logo screen, check for hardware problems like loose cables. If the computer doesn't respond even though the power light is on, try a hard reset. Make sure your computer's software and BIOS are up to date.

reddit.com › r/computerhelp › my dell laptop won’t get past this screen

r/computerhelp on Reddit: My dell laptop won’t get past this screen

November 22, 2024 -

We had a power outage and my computer turned off and started up into repair mode when it turned off again and won’t get past this screen is there any way to try to get it into repair mode again ?? Or is my hard drive just dead now?

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2 of 3

If the drive was bad, you'd at least get a message saying that.

First, attempt a power drain. Unplug, remove the battery. Press and hold the power button for 30 seconds. Plug in JUST the adapter and see if it will boot. If not, you may have a bad Mainboard. At that point, I would get a tech to take a closer look.

MiniTool Partition Wizard

partitionwizard.com › home › disk recovery › 11 simple approaches to fix a dell laptop with a black screen

Dell Laptop Black Screen: 11 Solutions to Fix It & Recover Data

April 3, 2026 - Then go to System > Recovery > Reset PC (Win 11); Update & Security > Recovery > Get Started under Reset this PC (Win 10). Select Keep my files. Select Cloud download or Local reinstall. Follow the prompts and click Reset. The computer will restart multiple times. Follow the on-screen instructions to complete the reset process. This takes some time, and your computer restarts. If you have tried all the above steps and the problem persists, please contact Dell Support for professional assistance.

Tech Support Forum

techsupportforum.com › home › forums › hardware support › laptop support

Dell XPS 15 9520 Unable to boot past Dell Logo | Tech Support Forum

Still holding the FN key, start tapping the Windows key to bypass the issue. This should bring up the login screen. ... Thanks for the tip, but no luck still. It just does the exact same thing, keyboard lights up, dell logo appears, then it turns off

MiniTool

minitool.com › home › backup tips › dell inspiron stuck on dell logo: here are causes and fixes

Dell Inspiron Stuck on Dell Logo, Fix It with Proven Ways Here

May 29, 2026 - Shut down the Dell laptop completely. Remove all external peripherals, including USB drives, SD cards, and secondary monitors. Press the Power button to restart the computer. Identify the problematic hardware by reconnecting each device individually once the system boots normally. PC hardware interference can cause Windows 11/10 to freeze completely at the Dell logo screen.

Dell

dell.com › dell community › desktops › locked topics – desktops general

Computer won't boot past Dell logo | DELL Technologies

Top answer

1 of 3

If taking the USB keyboard out completes the boot it seems its not a problem with the mainboard. Can you try another keyboard?

2 of 3

Power it off holding down the power button for 30 seconds you should hear the fans power off. Then unplug it at the wall. Attempt to plug it in and power up again. Do you get the Dell UEFI BIOS, can you press F12?

Dell

dell.com › dell community › laptops › xps

‎Pc stuck on Dell screen | DELL Technologies

September 1, 2023 - If you're using a laptop, remove the battery (if possible). Wait for about 30 seconds. Reconnect the power cable (or reinsert the battery). Turn on the computer. ... If your computer gets past the Dell logo when in Safe Mode, it may be a software issue causing the problem. To boot into Safe Mode: