April 12, 2023 -

"Refurbished to Dell Specifications by FedEx Supply Chain"

What does that even mean?

I opened 4 refurb laptops today, 1 has a keyboard where the top left quadrant barely works, 1 covered in cat hair and the bottom panel feels like it was bent outwards, and another where the left mouse button is about to fall off. I've had a couple other ones recently that seemed pretty dirty as well, but the first time I've noticed actual physical issues with the laptops.

The cat hair one really bothered me, because I decided to actually clean it with some compressed air and now my eyeballs are on fire.

Has anyone else been noticing issues with the quality of refrub machines?

April 28, 2021 -

Does anyone have experience with a refurbished laptop from Dell? they're MUCH cheaper and include 2-year hardware warranty from Allstate.

February 1, 2025 -

Hello everybody.
Over the past couple of months I've been dealing with refurbished Dell products and what I've encountered is just insane joke

Part 1 | Horrible expirence with "Refubrished" Dell Products

Me After received Dell "Refubrished" Products

In general, I have been in the hands of 4 Dell monitors of which all 3 arrived with destroyed display and one just does not turning on. Also i tried a "Refubrished" Dell docking station (10 pcs) and almost all had incredible scratches on the plastic plate and only 3 of them looked like new, but one of these “New" simply worked incredibly slowly

First of all, the monitors themselves were trashed Scratches, scuffs, dirt - they looked like they’d been dragged through a junkyard.
I’ve attached pictures: you can see for yourself how “refurbished” they are

"Damaged Monitor which i received"

Besides the fact that they arriving damaged, which most likely does not happen during delivery but they are sent straight from the warehouse like that, these monitors are also simply thrown into a box and not packaged well in any way

"Incredibly safe packaging from Dell" "Dell Dock that is certified refurbished according to Dell" "Unknown shit on Dell Dock" "Unknown shit on Dell Dock №2"

Part 2 | Primates (Dell Support) and how they "Solve" Problems

"Typical Dell support"

Of course I contacted Dell support, and they gave me the same BS line: "Products are certified, and refurbished does not mean used." Are you f*cking kidding me?! This is a flat out lie, Here’s a screenshot of that idiotic conversation (Before i received this shit from dell)

"Chat with Primate From Dell"

Dell is clearly trying to sell used garbage for near-new prices under the guise of ‘refurbished. This is an obvious scam.
Besides the fact that these useless guys who working in support, they cannot answer any questions, constantly referring to the fact that this is not their problem and I need to ask someone higher up there, lol. To the question of why the hell 90% of this devices arrive to me as if they took them from the trash, they always answer - our products are checked and they are certified refurbished sorry for that.

How can you, Dell, claim that something is "refurbished" when it's in such a disgusting condition? Are you just repackaging used products and hoping people won't notice? This is unacceptable and a scam

And even if they make you a replacement for the shit that they sent you, it’s not 100% that they send it for you because later they can cancel the order and they tell you that something went wrong with your account, so we can’t help, HOW IS THIS EVEN POSSIBLE AND HOW DO THEY STILL CONTINUE TO SEND SUCH A SHIT AND NO ONE GIVES THEM AT LEAST A FINE OR ANYTHING ELSE

In my opinion, they are 100% scam buyers. Why then use the word “refurbished” at all if it is equivalent to “used”

Besides the fact that I receive a non-working/broken product, they also cannot send me a normal one, This is incredible...

Part 3 | What to do? if you still want to save money on Dell products

The first and simplest thing is that it’s better not to buy anything "refurbished" from Dell official website, my example is no exception, before I bought refurbished devices from Dell, I read reviews and met similar ones, but I made the mistake... I thought that it won’t happen to me and its exceptions, but i was wrong, the chance that they will send you the same crap as me is definitely at least 50%

Instead, buy the Device on eBay or another marketplace where PEOPLE selling their stuff, trust me, it will be in much better condition and even cheaper than buying from these primates. The cost of refurbished products is not much different from new ones on their official site.

I also don’t recommend using their repair service:

instead, it’s better to take it to a trusted repair center localy than send it to these primates, I read a couple posts about how people sent laptops and they either didn’t fix them or made things even worse, and in fact they just broke a laptop lol

Part 4 | Why this happening?

Well, first of all, I think it's easy to understeand that no one gives a shit, Dell probably does not care about the real quality of "refurbished" products and customer expectations. They seem to care more about profit than honesty and reputation and most likely they try to write off garbage from warehouses in the hope that buyers will be satisfied or not care (Dell offers the same garbage in warranty cases) I can't even imagine how those who contact under warranty interact with these primates, they hire Primates and do not check the products that were returned to them and do not even repair them and just send them as it is

Thgis shows that in Dell no one gives a shit and no one sees a problem. They can't just sell used and non working products as refurbished.

Part 5 | How refurbished products should actually be

Lets start with question - what is the Refurbished? This is a device that for some reason broke down or was returned under warranty and specialists must repair it to working condition and without signs that this product was used, that's why it is refurbished, all broken parts if any - are replaced with new ones, in general, a regular repair in case to sell it again

If you think that all companies deal like that with refubrishied products, its not (thanks god) not all companies give a shit actually

I have examples from personal experience such as HP and Western Digital, the products that I bought from them refurbished were actually like new, for example, the HP® Conferencing Monitor (E27m G4) refurbished was not packed like Dell, it was actually well packed and the monitor itself did not have any problems of course

HP packed it that the monitor inside wouldn't shaking during delivery, but the Primates from Dell just threw monitor in the box and wrapped it in some cringe packaging that's it

"Example of normal packaging HP" "Example of normal packaging - Western Digital"

And of course there are no problems with products from WD and HP, everything works fine

Part 6 | My opinion about Dell products and Dell in general

In general, I will not stop using their products because they actually good, Dell have some of the best monitors on the market, excellent laptops and other products,

I will stop using the services of these primates from their official website because they don't give a f*ck about customers and problems with their products. As manufacturers - they are excellent, in terms of working with customers - they are complete idiots and this is insane how its possible, this is incredibly unprofessional and also Dell's actions can violate consumer protection laws

I recommend buying Dell products ONLY from third party resellers (in the case of new products) or on marketplaces like eBay (if you want to save money and buy used device)

In fact, this is not just a typical bad review, its a whole huge problem because there are a lot such cases, I am a perfect example, almost all products/devices that I received are not usable shit.

(Below I will add a photo of another product that I did not add above)

"Damage on monitor Dell P3223QE" "Damage on monitor Dell P3223QE №2" "Damage on monitor Dell P3223QE №3" "Dell Dock Refubrished Condition" "Alienware Monitor Damage №2"

In general, write your opinion about this situation and tell me if you have same situation from Dell, I will be glad to read and answer