I had this same problem (frozen BIOS v1.15.0 update) today with an OptiPlex 5000 SFF. It was frozen in this state overnight. I left the power connected, but pulled all the other connections off the back of the machine. In my case this was 1 x Ethernet plus 2 x USBs plus 1 x DisplayPort cable. Then I plugged the single DisplayPort cable back in to see if anything was happening. The BIOS update began to run and eventually finished and booted to the Windows 11 desktop. Then I plugged the 3 remaining unplugged cables back in. It seems to be operating OK with the BIOS v1.15.0 update now thankfully completed. Weird! Neil Howard Answer from nhowardtx1 on dell.com
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Reddit
reddit.com › r/dell › updating firmware stuck at 0
r/Dell on Reddit: Updating firmware stuck at 0
May 16, 2024 -

This is the third time this happens to me with a brand new, expensive Dell laptop. It seriously affects my workday. At some point during the night, the laptop decides to update its firmware, and gets itself stuck at zero, until the morning when I arrive at the office. Now, I have no way of starting the computer, as it wont power down. Its fans are going loud and there is no progress. Please, can anyone assist with this? What do I do?

Discussions

Firmware update stuck
restarted my dell to update my firmware and it is stuck at: flash progres 0% saving manifest More on dell.com
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October 17, 2022
Precision 3660 firmware update stuck at 0%
I have seen several messages here from people whose BIOS updates get stuck at 0%. But for me the problem keeps recurring. I am able to do a hard reset of the computer by holding the power button do... More on dell.com
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August 26, 2024
Firmware update stuck at 0%
My new Optiplex has been stuck with the Dell logo against a black screen at 0% for 12 hours. Please HELP More on dell.com
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January 30, 2022
Dell PC stuck on “Updating your firmware” — never moves past 0%
Remember to check our discord where you can get faster responses! https://discord.gg/EBchq82 I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns. More on reddit.com
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October 30, 2025
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JustAnswer
justanswer.com › computer › rsu9c-received-message-firmware-upgrade-available.html
Firmware Update Stuck on Dell Tower: What to Do?
April 20, 2025 - When a Dell Tower Plus firmware update stalls at 0%, it often indicates a corrupted update or hardware communication issue. First, avoid powering down to prevent bricking. Perform a hard reset by holding the power button for 10 seconds, then ...
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JustAnswer
justanswer.com › software › oyyya-help-dell-windows-11-problem-restart.html
Can you help with a Dell windows 11 problem? I did a restart after a dell update and I have a message updating your
If a Dell Windows 11 device shows ... 30 minutes as updates can take time. If stuck longer, perform a hard reset by holding the power button for 10 seconds, then restart....
Find elsewhere
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Dell
dell.com › dell community › desktops › precision fixed workstations
Dell Precision 3460 Desktop SFF - BIOS Update Stuck at 0% due to External USB Bluetooth Adapter | DELL Technologies
April 22, 2025 - This morning, I found that multiple computers were stuck at 0% during a Dell BIOS firmware update triggered by scheduled Windows Updates. The update proceeded successfully only after I removed the ...
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Reddit
reddit.com › r/pchelp › dell pc stuck on “updating your firmware” — never moves past 0%
r/pchelp on Reddit: Dell PC stuck on “Updating your firmware” — never moves past 0%
October 30, 2025 -

Hey guys, I recently bought a local Dell PC for casual web browsing and a bit of office work — nothing heavy. But since the day I bought it, every time I try to update Windows or restart after an update, it always shows:

“Updating your firmware” Dell logo → Flash progress: 0%

And it just stays stuck there for hours. Even if I leave it overnight, it doesn’t move. The only way to get it back is by turning off the plug and restarting manually. Sometimes it works, sometimes the same screen appears again.

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JustAnswer
justanswer.com › computer › nh214-dell-firmware-update-frozen-hours.html
How to Fix Dell Firmware Update Stuck Issues - Expert Solutions
November 21, 2023 - If your Dell XPS firmware update is stuck, avoid powering off immediately to prevent corruption. First, wait at least 4 hours as some updates take longer. If still frozen, perform a hard reset by holding the power button for 10-15 seconds until ...
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Dell
dell.com › dell community › desktops › inspiron desktops
Desktop froze, updating firmware, do not power off | DELL Technologies
April 19, 2022 - Help what should I do? My computer is not working. It has been more than 12 hours with my computer screen with the message “Updating your Firmware. Do not power down your system” Flash Progress (with 0% progress). Should I unplug the power?
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Thanks to this forum I was able to resolve the issue.  Dell TS wanted to replace the motherboard, I knew there had to be a better solution.  These are my notes to resolve. Issue: Dell Command Utility could not upgrade BIOS from 2.0.2 to 2.5.0.  Would fail at 0%. Solution: Confirm/turn off Bit Locker (it wasn't on). Remove cable for monitor 2 and 3.  (these are all Display Port Monitors) Set resolution for monitor 1 to 1920x1080. (lowering resolution worked, didn't need to find an old one) Reboot PC > press F12 Bios Setup Secure Boot > disable Advanced Boot Option > Enable Legacy option ROMs Boot Sequence > select Legacy Reboot No boot device found press any key > pressed space > rebooted > no boot device found press any key > no boot device > 3rd time pre-boot performance test (about 3 minutes) > rebooted > no boot device > rebooted > press F12 > select windows boot manager > now I was able to get to a Windows log on.-So you can just F12 and select windows boot manager to get to Windows. Click link to Dell Drivers page > Bios > download and run Bios 2.5.0 updater from windows (didn't need to use a USB drive) > system rebooted to BIOS update progress > yes, it's finally updating (about 5 minutes) > rebooted > no boot device found > I rebooted to confirm 2.5.0 bios version I rebooted again > F12 > Bios Setup Secure Boot > Enable Advanced Boot Option > Uncheck Legacy option ROMs Boot Sequence > change back to EUFI Rebooted > right to windows log on.  Excellent. Ran Dell command update > system up to date Issue resolved.
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It's happening to me too, stuck at 0%. I was able to restart the machine. It is a 5820 with 64GB, W-2135.
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Microsoft Learn
learn.microsoft.com › en-us › answers › questions › 3907560 › i-had-a-firmware-update-it-says-to-restart-my-dell
I had a firmware update it says to restart my DELL laptop win 11, but whenever restart, even if the power is connected it wont update, and if it is not attached to power source, it says to connect - Microsoft Q&A
January 20, 2025 - Below is the support page for your laptop on the Dell website, they provide a new BIOS (Firmware) update listed there that was released in November, download and install that update, and ensure your laptop is plugged in before starting the update.
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Reddit
reddit.com › r/dell › work laptop with very important files stuck on 0% firmware update. been >24 hours. what can we do to not corrupt boot up or files?
r/Dell on Reddit: Work laptop with very important files stuck on 0% firmware update. Been >24 hours. What can we do to not corrupt boot up or files?
May 8, 2022 - Also, try removing whatever is plugged into the USB port. There should never be anything but power plugged in when doing a firmware update. ... I was thinking this too. Especially because it is at 0% so I imagine none of the data is being ...
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Reddit
reddit.com › r/dell › firmware update stuck
r/Dell on Reddit: Firmware update stuck
March 7, 2025 - ... The best thing you can do is leave it. Do not power off as mentioned already and do not interrupt it. I suspect this update came as a result of UEFI BIOS Capsule Update which is pushed via Windows Update.
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Dell
dell.com › dell community › laptops › vostro
Why is BIOS update failing? | DELL Technologies
February 15, 2025 - The command line switches in this post produced errors, which led me to try /? and that gave me /s /r as switches with which to run the bios executable from within Windows (I booted into Win10 for this). So I ran the bios exe with /s /r /l c:\log.txt, the machine rebooted and it went through the bios update process. Re-installed my previosuly upgraded Win 11 disk and now Win 11 works.
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LaptopJudge
laptopjudge.com › dell-updating-your-firmware-stuck-at-0
Dell Updating Your Firmware Stuck At 0 (4 Ways To Fix)
April 23, 2023 - some security software or other programs running on the device may interfere with the update process, causing it to get stuck. this can happen if the software is blocking the update process or if it is conflicting with the update process in some other way. incompatibility with the device can ...