i ordered something on august 14th, and it seemed to be moving quite nicely according to the tracking information but since the 20th of august it has said "Departed Asendia Facility", it is now september the 6th and there seems to be no progress...how long should i be waiting before acting -it has been over three weeks since i ordered- and what would i even do?
update it arrived in time for the persons birthday and she loved it!!! thx y’all for all the helpful replies, i was very stressed about it and y’all calmed me down a lot 😊
I have had this problem while shipping art internationally during covid. Especially since there's the new thing where Etsy has international shipping sort facilities. I had two pieces sit in a sort facility for three weeks, when they were headed to Germany from the US.
It is most likely way out of the control of your seller. It is a sign of the times we are living through. Your seller is likely already stressed out that the postal service is such a dice roll right now, too.
The seller used Etsy's Global Shipping, which goes through Asendia, as you can see from the tracking. Now... the thing about Asendia is they're a budget shipping company. What they do is collect a load of packages until they have enough to fill a shipping container, which might take a few weeks or even a month or two. Once the crate is full, they ship it to the destination country, which I think they're doing by sea rather than air right now. So... it takes a while.
Between 20th August and 6th September is less than 3 weeks, which in Asendia time just... isn't very long at all. Asendia was slow even before we had a global pandemic. That said, when I order something online and see the seller has used Asendia, I know there's a 50% chance of the package just being... yeeted into the Atlantic? No idea. But at 3 weeks, it's still too early to say it's lost, and the seller won't be able to do much at this stage anyway. Even in pre-pandemic times, any time frame less than 6 weeks was too early to say an international package was lost.
So be patient a little longer, and then contact the seller after it's been 6 weeks since it was dispatched (not 6 weeks since you placed the order, 6 weeks since the shipping date.)
I'm a seller based in the US and I shipped a package to a customer from Czech Republic at the end of March. The last update that I got was on April 9th, where it says the package "departed Asendia facility. And that's it.
The customer has been messaging me about the package every week, but there really isn't anything I can do. I tried contacting their customer service multiple times with no response. There is not even a tracking code that I can use to find out where the package is. I looked up their usual time for delivery to Czech Republic from the US, and it said 6-21 days, and it's been more than two weeks past that. Of course I understand there are delays due to COVID, but I wish they at least gave us an update about where the package is.
I decided to give the customer a partial refund, but I still really hope it makes it safely because I put my heart and soul into making my products😭 I really wish there was something else I can do at this points, but I guess we can only wait this out.
TL;DR: I learned my lesson and will never use Asendia for international shipping again
should i be worried? seems weird to me that my package would be "departing" for this long. also, i checked a local second hand app and already saw some resellers near me with a translated copy (which mine is also), soooo yeah i'm a bit worried that mine was lost or something