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Maybe this is a silly question, but I'm honestly a little confused.
I (based in the UK) ordered a Christmas gift online for someone in Canada, which the online store sent through DHL. DHL contacted me about paying the customs/duty charge, and while I tried to pay this myself, after some back-and-forth over the payment not going through, it's clear that my UK bank card won't work, so the Canadian receiver is going to have to pay the charge. After some Googling, as the DHL website says that "DHL Express (Canada) will pay the charges on the receiver’s behalf and collect payment from the receiver prior to or on delivery", I decided to have the reciever pay on delivery. However, the package has been listed as "on hold" since December 18. Prior to that, it was listed as "On hold awaiting for payment of shipment related fees".
So for those of you with experience of dealing with DHL, does this mean that DHL has paid the customs/duty charge, and the package is just idling somewhere waiting to be put on a delivery truck? Or is it waiting for the customs/duty to be paid by the gift reciever, even though the website said that the reciever can pay on delivery? Nowhere does it say a "payment of shipment related fees" has been processed/accepted/whatever. Some threads/websites make it seem like the customs/duty has to be paid BY THE RECIEVER before DHL will deliver the package--that DHL doesn't pay the customs/duty on the reciever's behalf--but this contradicts the website. What is the truth.
If I've ever used DHL, it was so long ago that I don't remember going through all this, and I'm a bit stressed as I don't want this Christmas gift to be returned or destroyed. Any advice/clarification would be appreciated. Thank you! :)
Hi Alphaz !
I have some questions for the USA Alphaz who’s has ordered from XG japan store before, have you guys ever got to pay the import duty fees like ever ? Cause I used to ordered with them 3 times in the past years and I’ve never received the pay request from DHL before. This is my first time receiving it so I was a little bit confused. And also the shipping fees this year is double from last year too! Last year I ordered a bunch of merchs and it’s always only $23 shipping, this year I only ordered 2 T shirts and 2 pack of socks and the shipping was $50 ?! And now I have to pay for another $342 ?! That is ridiculous! Have any one experienced this too ?! 😢😭 Thank you Alphaz ! I always love XG but this might be too much 😭