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I ordered a 1500 USD item from the Czech Republic on April 8th, it made it into the USA nyc gateway by April 11th. I made several attempts throughout the first week to reach out to DHL about why my item was being held with no information. until today April 21st when I received the notification I had to pay nearly 50% of the order. I'm a small business owner. There is no comparable US made product.
I recently purchased a watch on chrono24 and its being shipped via DHL from Japan to Canada.
I received a text from DHL asking to pay a import duty payment. So here is my question to the community. Is this normal? I have purchased many items from other countries but the duty fee was later sent to me from the Canadian boarder services as a bill that I had to settle at a later time.
I was not expecting one from DHL directly. Makes me wonder if this is legit and if I can ignore it, as how is DHL able to charge duty fees? I don't want to later be hit by yet another bill from the boarder services. (also i know chrono warn there will be duty fees, im was fully expecting that just not from DHL)
Thanks in advance
EDIT: for anyone in a similar situation, it was a legit fee from dhl, they pay your duty fee for you. i had to pay it to complete delivery. ty to everyone who responded.