Hello everyone, I recently spent two months in DHL limbo and thought I’d give a bit of Updated advice as the last post I saw on how to contact customer services didn’t work for me.

For a bit of context, DHL was delivering a package for me and when the initial delivery date came they never sent a confirmation email to confirm it had been delivered. I checked with their “Track a Parcel” online portal but it just said there was no order with my shipment number.

So if you’re like me and the robot phone line isn’t working here is what you do as a step by step guide.

1. call the number 024 7693 7770 (DHL e-commerce line)

2. Select option 2 (if we’ve left you a calling card, press 2)

3. You want to put in 7 random numbers then the # key, it has to be 7 numbers long otherwise it’ll say it doesn’t recognise the number. I’ve usually put “1234567” and that always works.

4. if it asks you for a postcode, that means you’ve accidentally stumbled across someone’s Calling Card number. There is no way to recover from this so hang up and start again

5. if all goes well the robot answerphone will say “sorry your card number wasn’t found” but that’s a good thing because if you wait you’ll be directed to speak to their customer service team if you press 9

I know this seems really convoluted and maybe I’m just an idiot and there’s a much easier way to access the customer service team. But this was genuinely the only way I could speak to a human being at DHL E-commerce and get my issue sorted and I can only hope this helps others who have had the same issue.

(PS: if this did help and you’re speaking to a customer service rep, let them know Tommy sent ya and to make it easier to speak with a human. Thanks!)

I'm concerned that the tracking info for my package has stopped working and I need to contact someone about it. The UK number I've found just gets me through to a bot when I emailed I got an automated reply.