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I bought some clothes that are being shipped from Australia to Canada and i received this email from [email protected] I have ordered from brands in the USA in the past that have shipped through DHL and i paid the duties and customs fees at my door on delivery. I Just want to make sure this is legit and that it is not some sort of scam? Do i have to pay through here or can i still pay upon delivery? They have sent me multiple emails and i have even gotten messages on WhatsApp. When i click the link it takes me to del.dhl.com. Im hesitant to pay as i usually get scam texts after making online purchases telling me to pay taxes etc. even when i click my tracking number and it shows me updates on the DHL site it doesnt show anything about having to make a payment first. What do i do?
Hey, trying to pay my DHL import fee but for the love of god cannot get the website to cooperate with me. Payment page shows up as blank, the link I click in the email leads to the same nonfunctional page. Tried to pay over the phone and it says it can't find my tracking number despite it being the exact same tracking number in the email.
It does say I have import fees due on my account with the number and everything in the MyDHL thing, but when I click it I'm just led to nothing, or alternatively a captcha that just keeps refreshing itself forever.
Is DHL undergoing some weird issues with their payment system right now? They're out of office until monday apparently. Could really use some help here.