Hi, I found a solution that works for me. Go to Settings, "Maintenance" or "Diagnostics", Storage, go to the Disney app, clear data and clear cash. Test app, you will need to log in. Answer from Flimsy_Machine_4312 on reddit.com
Reddit
reddit.com › r/techsupport › issue with samsung smart tv’s disney+ app
r/techsupport on Reddit: Issue with Samsung Smart TV’s Disney+ app
January 21, 2023 -
Hi, I’m currently facing a strange problem with my Samsung smart tv, which I can’t seem figure out by myself so hopefully someone will be able to give me an advice.
When I want to open Disney+ app, it only displays the following msg:
“This webpage is not available.
Unable to load the page. https://cd- dmgz.bamgrid.com/bbd/prod/22.25.0.yaddle.03/samsung_tv_tizen.html#profile_management? isInitialLoad=true took too long to respond. The website may be down, or there may have been a network connection error.”
The TV is connected to the internet and the rest of apps are loading normally. I tried to open Disney+ on phone and it’s working properly, so it has to be an issue with the tv, but it’s strange that it’s happening only for this one app.
Samsung
samsung.com › home › product help & support › tv & av › why are my smart tv apps not working, opening or loading?
Why are my Smart TV apps not working, opening or loading? | Samsung UK
Unplug your TV from the power socket and wait for 30 seconds before plugging it back in. Once your TV has restarted, try using the app again.
I've been having trouble with my Disney plus on my TV. I
What happens when you open the Disney+ app on your Samsung TV? What does it say? Thank you. ... When I open Disney and press to watch let's say a film it just shows the loading sign and the background is blackThe TV is from 2019 · TV Technician: Viet - TV Tech, Technician replied 1 year ago · Please make sure that you have disconnected the power cords from both your TV and internet modem router for a couple of minutes and check. If that does not ... More on justanswer.co.uk
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Samsung TV - can't load Disney+
Contact DisneyPlus Support.
More on reddit.com 24
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April 3, 2019Issue with Samsung Smart TV’s Disney+ app
Hi, I found a solution that works for me. Go to Settings, "Maintenance" or "Diagnostics", Storage, go to the Disney app, clear data and clear cash. Test app, you will need to log in. More on reddit.com
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January 21, 2023Anyone Else Having Trouble with Disney Plus and Hulu. Disney Support Told Me My QN90A is Not Supported.
I have the same exact TV and the same exact problem. Honestly the OS is so slow and buggy now I am considering getting an Apple TV. I’ve been using my Xbox to watch Disney Plus, Hulu, and ESPN plus but the Xbox platform isn’t as intuitive to use for my wife and others. Funny though that it is only affecting those three apps which just so happen to be owned by the same company… More on reddit.com
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August 4, 2024Videos
01:48
Quick Fixes for Disney+ Problems on Samsung TVs - YouTube
03:05
How To Fix Disney+ NOT Working On Your Samsung Smart TV: Easy Guide ...
05:53
Samsung Smart TV: How to Fix Disney Plus Not Working - YouTube
01:20
How to Fix Disney Plus on Samsung TV - YouTube
02:17
Disney Plus not working on Samsung Smart TV - Fix it Now - YouTube
Disneyplus
help.disneyplus.com › article › disneyplus-troubleshoot-app
I'm having trouble opening the Disney+ app
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Samsung Community
eu.community.samsung.com › samsung community › products › tv
Disney app issue - Samsung Community
July 30, 2024 - I have the same issue on UE55KS7000U. Have reset everything multiple times....same as above, resetting Smart Hub gets it working again, sometimes for a few days or can be when you turn off app or TV, then doesn't load back again until you reset everything again. Super frustrating with kids in the house and paying 199eu for Disney and it not working!
Samsung Community
us.community.samsung.com › t5 › QLED-and-The-Frame-TVs › Disney-and-Hulu-will-not-work › td-p › 2747569 › page › 7
Solved: Disney+ and Hulu will not work - Page 7 - Samsung Community - 2747569
September 8, 2025 - 12-26-2024 05:46 PM (Last edited 02-19-2025 05:31 PM by SamsungCaleb ) in QLED and The Frame TVs · In September, I purchased a 85 inch QN90C. After a recent software/firmware update (update 2011) with the new UI and interface, my Disney Plus, Hulu and Peacock apps stopped playing video. All other video apps work fine. On Disney plus and Hulu, the video will try to load for a couple of minutes and then give me an error message stating "Sorry, something went wrong.
JustAnswer
justanswer.co.uk › tv-repair › pn01y-i-ve-having-trouble-disney-plus-tv.html
I've been having trouble with my Disney plus on my TV. I have already spoken to a Disney assistant and tried different
May 15, 2024 - ... When I open Disney and press ... replied 1 year ago · Please make sure that you have disconnected the power cords from both your TV and internet modem router for a couple of minutes and check....
JustAnswer
justanswer.com › tv-repair › gqis2-disney-plus-app-stopped-working-samsung-series.html
Disney Plus Not Working on Samsung TV: Expert Solutions
To fix the Disney Plus black screen on your Samsung UN55KS8000FXZA, first restart the TV and ensure the app is updated. Clear the app cache by uninstalling and reinstalling Disney Plus.
Downdetector
downdetector.com › status › disney-plus
Disney+ down? Current problems and outages | Downdetector
November 9, 2025 - Real-time problems and outages for Disney+. Video streaming not working? Is the server down? Here you see what is going on.
Quora
quora.com › Why-cant-I-find-the-Disney-channel-on-my-Samsung-TV-the-Disney-channel-not-Disney-Plus
Why can't I find the Disney channel on my Samsung TV (the Disney channel not Disney Plus)? - Quora
Answer: Because Tizen, which is Samsung’s “Smart TV” system, didn’t carry Disney+ until 2016, and originally not on all models. So I’m guessing your television’s eight years old or older? Even LED backlighting is only estimated to last between 40,000 and 60,000 hours (or 4.5 - 6.8 ...
Disneyplus
help.disneyplus.com › article › disneyplus-streaming-issues
How to fix streaming issues
We cannot provide a description for this page right now
PlayerFab
playerfab.dvdfab.cn › home › play video › disney plus won't load: 5 ways to troubleshoot [2025 update]
Disney Plus Won't Load: 5 Ways to Troubleshoot [2025 update]
April 7, 2025 - Reset your Samsung TV to factory settings by selecting "Smart Hub" in the menu. Using any of these modifications will allow you to view your favorite Disney Plus episodes and movies on a Smart TV. Remember, if all the solutions above can't solve the issues you meet, the Disney+ Help Center and the company's customer service representatives are constantly available. Disney plus movie won't load?
Disneyplus
help.disneyplus.com › article › disneyplus-device-cache
Clearing device cache and data
We cannot provide a description for this page right now
Disneyplus
help.disneyplus.com › article › disneyplus-fixing-screen-spinning
Fixing a blank screen or spinning wheel
We cannot provide a description for this page right now
Samsung
samsung.com › home › product help & support › tv & av › how to troubleshoot apps that are not working on the samsung smart tv
How to troubleshoot apps that are not working on the Samsung Smart TV | Samsung Caribbean
A soft reset shuts the TV down completely and reboots it, rather than placing it just into standby mode. This can solve issues that you may be having with apps.
Samsung
samsung.com › us › support › troubleshoot › TSG10000062
An app will not work on my Samsung TV or projector
If you have an app that is freezing, not loading, missing, or crashing, you should try to cold boot the TV, update the TV's software, delete the app from the TV and download it again, and lastly reset Smart Hub on your TV.
Samsung Community
d2z8fvypt29s4a.cloudfront.net › t5 › QLED-and-The-Frame-TVs › Disney-and-Hulu-will-not-work › td-p › 2747569 › page › 6
Solved: Disney+ and Hulu will not work - Page 6 - Samsung Community - 2747569
September 8, 2025 - I bought the new 85-inch QN90C just 5 days ago, and now both Disney+ and Hulu will not play shows. The menu content is fine; you can scroll and select videos and even click Play. But the screen goes blank, and after a couple of minutes, an error appears. I have installed the latest Samsung software ...
YouTube
youtube.com › watch
Disney+ Plus Not Working on Samsung TV? How to fix? [ How to get Disney+ on my Samsung Smart TV? ] - YouTube
Are you experiencing issues with Disney+ not working on your Samsung Smart TV? Don't worry, we've got you covered! In this video, we'll walk you through the ...
Published October 31, 2023
SlashGear
slashgear.com › 1697515 › samsung-smart-tv-apps-not-working-possible-fixes
Samsung Smart TV Apps Stopped Working? Here Are A Few Fixes To Try - SlashGear
October 28, 2024 - If you couldn't find any available updates after going through the steps above, that means your TV is already up to date, and something else is causing its apps not to work. ... Sometimes, when apps have stopped working on your TV, clearing the cache can fix the issue. The cache is where an app stores its information, and if it's full or the data becomes corrupted, it can cause apps to load slowly, crash, or stop working altogether. Only newer Samsung TV models have the option of clearing the cache; with older models, you'll have to delete and reinstall the app.
TikTok
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Disneyplus Not Working on Samsung Tv
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Disneyplus
help.disneyplus.com › article › disneyplus-samsung-tv
Supported Samsung Smart TV models
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