As you know, the V15s can’t officially be retrofitted to a standard V15.

Let me rephrase it better: a 799€ vacuum cannot use a 150€ accessory that is fitted to the very same vacuum with an S at the end and with the same price and functionality.

This due to two options, and whatever the answer, they’re both awful for customers and for a company like Dyson:

• they don’t want to

• they can’t due to a FW update issue

Now the first one, although understandable, is a complete lack of respect towards customers. We’re talking people that invested good money on what is supposed to be the best product on the market and I give them credit for that, is a great product, but being screwed over like this is something I wouldn’t expect to be honest. Especially because I, like many other people, would have been interested in purchasing that accessory, even with a higher price. But being cut out like this, with the very same model? That is not how you do it. They could have opted for an adapter if they really wanted to, is not like it’s magic or something, where there is a will there is a way and yet they didn’t.

Let’s move to the second option, which isn’t better. This means a fundamental lack of foresight/planned obsolescence. Again, on a 799€ model which was supposed to be the top of the line not that long ago. The V15 is not even 3 years old and Bluetooth, USB and Wi-Fi weren’t exactly new in 2021.

As a customer, I’m disappointed and pissed about this situation because I genuinely feel like I’ve been scammed. Don’t get me wrong, I love the product and what it does, but I don’t like the fact that the very same product can do other stuff that mine can’t just because one of those reasons I mentioned above. In general, I prefer to buy good products, top of the line precisely because of that, precisely because I don’t want to be cut off for upgrades, and I want support. I got none of it.

I wouldn’t had any issue whatsoever if they had this feature on a different model, like a hypothetical V16 or something, it would have been annoying for sure, but I would have understood that from a company perspective, but not like this.

There’s still time, admitting to be wrong and going back on their steps would be highly appreciated by their customers.

Hey guys,

I know this has been asked several times before, but I wanted to clarify a couple of specifics.

I have a “v2” (SV47) v15 detect and was wondering about the submarine head attachment being compatible.

I saw in other threads that if you have a second gen v15 (ie SV47, not SV22) that it should “just work” the same as it would on a proper v15s head. Has anyone got experience with this and can confirm with certainty that this is the case?

In terms of compatibility, assuming it does work on the v15 (SV47), does it behave/perform identical as if it was on a v15s unit?

I checked with Dyson support and they indicated it’s “not supported” but all the threads and comments in here make it seem like it is in fact supported, and that there is some engineering effort going into backwards compatibility or something for the submarine head?

Keen to hear your thoughts and personal experiences with this. Ideally it’d be great if someone has used the head on both a v15s and a v15 (SV47) so they can confirm that the behaviour and performance is identical.

Cheers!

I have a V15 detect If I buy the submarine head separately, would it work?

Not sure I can justify buying a whole new vacuum, but definitely interested in the floor cleaning but the submarine head brings