I work night shift for a company that ships with FedEx, and a good 70% of the calls are due to delays in shipment or lost packages, and we have to try to calm FedEx for information. I have tried figuring out online what the customer service hours are, but have not had any luck. I know when I have called after 8pm or so on a weekday, the call dropped when the system tried to transfer me to a human. I get a lot of calls on Saturday night requesting that we call FedEx right then, and if not right then, Sunday morning. Is it even possible to get through to someone on a Sunday? Or should my follow-ups be for Monday? Also, it's great that FedEx is now taking pictures when they deliver packages, but 90% of them are just blurry close ups of a box, or a picture of the box still on the truck.....
this is how just about all automated phonelimes are set up but if you spam the 0 key when it requests you to select a service or what have you. it will bypass the automated call system and default you to an operator.