Yes, the automated AI is horrible. An infinite loop of disappointment.

When prompted by AI for any verbal response, continue to say gibberish, letters work like "O, I, O, P, O".

After three rounds of the AI stating it does not understand, it will prompt you to press a number from 1-whatever to select from a list of topics.

Simply hit the # key. AI will then redirect you to a live agent.

FedEx has really gone downhill over the years. Shame.

HTH

FedEx provides no way of contacting them via email or via live representative. Their AI driven chat and phone systems are an endless run around driven by circular algorithmic logic. Conclusion: FedEx cares little about the recipient customer based on their systems that supposedly are designed to provide customer service.

Background: A package left a California facility on 12/1/2024 with an estimated delivery date of 12/6/2024 on the East Coast. The package did not arrive per the estimated schedule. Their tracking system provides only the date of departure and departure point. Had the package been transferred to another trailer it would have been scanned at a FedEx logistics center thus providing interim information. In this day and age of constant connectivity (air tags or similar) it seems improbable FedEx has no information about the location of the trailer on which the package is loaded while enroute. Yet, no interim in-transit information is available. Unbelievably poor customer service! End of rant.

this is how just about all automated phonelimes are set up but if you spam the 0 key when it requests you to select a service or what have you. it will bypass the automated call system and default you to an operator.