Been seeing lots of customers coming in with their boxes not ready and asking for tape and then getting upset when we tell them that they have to buy it.
For the record FedEx locations DO NOT offer free tape, bubble wrap, packing peanuts, other packing supplies or boxes to customers.
The only exception is the free white Express envelopes, paks, or white boxes that can be used ONLY for Express shipments.
You also have the option of going to a FedEx Office location only and pay them to pack your shipment.
If you don't want to pay for anything, bring your shipments already properly packaged up and ready to go. Or else your shipment will be refused.
EDIT: Personally, I have no issue providing free tape if they need a strip to close the top of a box. But I tell the customer that they have to already bring the box ready to us and that we are not obligated to seal up their package.
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I know it’s not good form, but I literally ran out of packaging tape whilst tapping the first box. I do not have time before pickup to get more.
Hey fellow officedepot employees. I work in a store with a ton of fedex drop-offs. 90% of these customers do not have their boxes taped and ask for us to provide them with tape. This exchange is free, however one of my managers recently said that there is a charge for it but he wasn't sure how much it is. Does anyone know what we are to charge for packing their box for them?