Hi! I wanted to know if the refurbished phones from verizon are good? or should I just get the new 14 Plus?
Why should you buy a used or refurbished Verizon phone?
What is the return policy for the Used and Refurbished Verizon phone?
What are the differences between Used and Refurbished phone for Verizon?
A Used phone means that the phone is used and sold as-is. It's the most common term being used in eBay, Craigslist, Facebook Marketplace, OfferUp, and other marketplaces. Because of the popularity of this term, even professional sellers or merchants may use the same term, although their products are technically Certified Used phones or Certified Refurbished phones.
A Refurbished phone means that the phone is used and has been refurbished to a sellable condition. To clarify, "Refurbishment" doesn't always mean opening up the phone and repair. Sometimes it may refer to basic cleaning without disassembling the phone.
A Certified Used phone means that the phone is used and has been certified by a professional seller or merchant. The certification requires a rigorous inspection process to ensure all functionalities work fine. The test items include but are not limited to Power, Display, Touchscreen, Cellular, WIFI, Sensors, Speaker, Receiver, Bluetooth, Charging Port, Audio Port, etc. In addition to the functionality test, it also runs the background check to make sure the phone is not blacklisted, lost or stolen, or still under a finance plan. That guarantees you a fully functional and safe-to-use phone. Remember, a Certified Used phone should only come from a professional seller. All phones listed on UpTrade are Certified Used or Certified Refurbished. So if you see some person claiming that they have a Certified Used phone for sale on Craigslist or other open marketplaces, it's probably not true.
A Certified Refurbished phone means that a phone is used and has been refurbished by a professional seller. Same as Certified Used phone, Certified Refurbished phone also requires a rigorous inspection process. There is no real difference between Certified Used and Certified Refurbished. Some professional sellers prefer using the term Certified Refurbished phone, and others like another.
Last but not least, pay attention to the seller instead of the term. Each seller may have its definition and use the words differently. As long as the phone is being sold by a reputable professional seller, it doesn't matter whether it's called Used, Refurbished, Certified Used, or Certified Refurbished. The quality of the phone is good. Vice versa, getting a phone from an open marketplace or someone you don't know is risky. No matter how highly they say about the phone, you still risk getting scammed. Therefore, at UpTrade, we felt the necessity to have a marketplace showing the products from Reputable Professional Sellers and Merchants only. So you can rest assured of finding a good deal on a used phone with excellent quality at UpTrade.
I had an upgrade available so I decided to trade in my iPhone 14 Pro Max for the Google Pixel 9 Pro Fold through Verizon. I placed the order online and picked it up from my local Verizon store 2 hours later. That was on Tuesday May 6. I had a lot of trouble trying to activate my phone and was chatting with customer service for a few hours trying to activate the Fold. On my Verizon account it said I had a pending change on my account which was preventing me from activating it. When I tried activating it directly from the pixel itself, it said that this phone was activated or locked from another carrier (I can't remember exactly what it said but it was a long those lines). Long story short, I finally managed to activate the pixel thanks to Verizon customer service. So today I wanted to buy a care plan directly from Google and upon entering my IMEI number to check it's eligibility I get a message saying "This device is past the eligibility period for coverage" and so I contact customer service and they tell me "Upon checking the details with my team, I would like to inform you that the device is activated on March 13, 2025 that is the reason you are unable to add the preferred care to your device." And also said "Unfortunately, since it's been more than 30 days since your device purchase, you are no longer eligible to add Preferred Care." I already had my suspicious but this kind of confirmed it for me but please let me know if I'm wrong. If I'm not wrong, what would be the right way to go about this.
So they have the iPhone 13 Pro Max pre-owned great condition, but I've never bought a pre-owned phone before. Is "great" condition really close to "like new" as they say? Thanks!
Edit: I totally forgot to specify that I would only be doing this because of the free promo. I need a line anyway, so it doesn't matter as far as that goes.