Hello everyone,

Something strange is happening with my PC. Yesterday, I was using it normally when suddenly I wanted to connect my wireless controller to my PC through Bluetooth. I noticed that it was not detected, so I opened Settings > Bluetooth & devices and noticed that Bluetooth wasn't showing up. Then, I opened the Device Manager and found that Bluetooth was only visible through View > Show hidden devices, but all its items were disabled. After that, I decided to uninstall Bluetooth and all its components (thinking it would be easy to reinstall them). Now, I have these two problems:

1. When I install the drivers from Intel's official website, I can successfully install them, but they are only showing up in Control Panel > Programs > Uninstall a program, and not in the device manager where they're supposed to be.

2. The Device Manager is showing an issue in the following path: (My PC) > Universal Serial Bus controllers > Unknown USB Device (Device Descriptor Request Failed) with the error code 43. Regarding this point, I have to mention that this is the first time this error has come up, and I haven't disconnected or connected any USB device.

Also, when I try to run the Bluetooth troubleshooter, the feedback says "Bluetooth is not available on this device. Please try using an external adapter to add Bluetooth capacity to this computer."

I just don't know how to proceed. I've tried everything I was able to find on the internet, but the issue persists.

Motherboard model: MSI B550M PRO-VDH WIFI. Network Adapter: Intel (R) Dual Band Wireless-AC 3168.

Finally, here are some screenshots I took to explain my problem.