I got one of these that was thrown out at my local gamestop because they said it wasnt charging. I had the same problem where one of the pins was not being exposed when the plastic part moves down. I just used a box cutter knife and used the edge to bend the flattened pin upwards so that it was poking out again. Dont bend them too much because i think they need to make contact with the metal underneath the plastic but just enough to get them poking up again. · You could probably use a tweezers or other small metal instrument to do this as well. · I didnt need to disassemble. It seems like its easy to fold them under the plastic housing that the controller pushes down to expose the connectors.Unplug the unit before doing this, to be safe.

I have and love it. Just set your controllers there after use and they're charged next time you need them. While minor, I've had USB cords damage/get damaged in ports before and it's a minor but constant relief that this isn't a concern here.