Reddit
reddit.com › r/dhl › will dhl refund duty if we pay it and determine it was wrongfully charged?
r/dhl on Reddit: Will DHL refund duty if we pay it and determine it was wrongfully charged?
May 2, 2025 -
We got hit with the 145% charge for our item. I suspect DHL was in possession of the package before May 2, and chose to hold the package until the date changed to charge extra fees. I've read several posts saying the charges will increase the longer they hold your package, and DHL duty disputes are no longer answering phone calls and will most likely not answer our email until the 5 day period is up.
I also read that DHL will either pay the charge on your behalf and invoice later/send you to collections.
If we pay the fee right now, and successfully dispute, will the fee be refunded?
Top answer 1 of 4
5
Tariff money goes to Trump, not DHL. You can't get it back. Republicans in Congress could end the tariffs tomorrow if they wanted. Give them a call.
2 of 4
1
Thank you for posting to r/DHL ! Please remember: For your privacy, refrain from posting tracking numbers publicly. If needed, provide them directly to verified DHL employees who request them at your own risk. Check our FAQ to see if your question has already been answered. Ensure your post adheres to the subreddit's rules . We appreciate your contribution to the community and are here to help with any DHL-related discussions and queries! I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.
DHL
dhl.com › us-en › home › customer-service.html
Customer Service - DHL - United States of America
Find your contact at DHL - we will be happy to answer any of your Customer Service enquiries
Duty Dispute with Int'l DHL and Customs: I do not owe $5,500 in duty for a $460 purchase!
Need to contact the shipper to reclassify and change the declared value on the commercial invoice. This isn't a hard process, just paperwork and getting DHL to cooperate. Then they need to resubmit the commercial invoice to DHL so they can adjust the duty on it. More on reddit.com
31
656
April 22, 2020Will DHL refund duty if we pay it and determine it was wrongfully charged?
Tariff money goes to Trump, not DHL. You can't get it back. Republicans in Congress could end the tariffs tomorrow if they wanted. Give them a call. More on reddit.com
49
0
May 2, 2025Ordered something off, want to file for dispute because of wrong shipping but cant because of DHL
Time to contact AE cust rep via EvA Bot. Try entering "Contact customer service TCA" in EvA bot to hopefully give you the ability to open the chat window. Explain the situation but pretend you are talking to a 5 yr old. That is because AE uses a translator to convert English to Chinese. Make sure not to use idioms but short sentences.
Don't expect western type customer service. AE reps don't want to lose face and do not want to say no. They will tell you what you want to hear. They will promise you things that they may not be able to fulfill.
Ask the rep for an incident number so u have something for reference for the chat session. Good luck
P.S. It seems you got scammed. The seller gave you someone else's tracking # hence the Quebec delivery. Was curious why you used DHL since using a courier always results in brokerage fees on top of sales taxes and duties.
More on reddit.com 20
4
September 27, 2021[deleted by user]
Don’t deal with merchants that use DHL or ask them to use another carrier. DHL is notoriously expensive. More on reddit.com
9
8
January 27, 2024How long does it take to receive refunds from disputes?
The process will typically take months depending on the country and carrier. Learn how to avoid this headache with Zonos Landed Cost Guarantee!
zonos.com
zonos.com › zonos documentation › global ecommerce › fulfillment › carriers › billing
DHL customs documentation and disputed charges | Zonos Docs
If I do not have my tracking number, is it still possible to track my shipment?
If you do not have a tracking number, we advise you to contact your shipper. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). Find your contact here.
dhl.com
dhl.com › us-en › home › customer-service.html
Customer Service - DHL - United States of America
Why is my tracking number/ID not working?
Please make sure you entered the correct tracking number in the correct format: Check for minimum length of 5 characters, and if there are any special characters in your input. Tab, comma, space and semicolon are understood as separators between several tracking IDs. · If your tracking ID is not working, please contact your shipper or online shop.
dhl.com
dhl.com › us-en › home › customer-service.html
Customer Service - DHL - United States of America
Facebook
facebook.com › groups › dhlcomplaints › posts › 1331437561630010
How to dispute excessive DHL duty fees?
We cannot provide a description for this page right now
DHL
dhl.com › discover › en-us › contact
Contact DHL Express | Customer Service & Support | DHL United States
Need help with shipping, tracking, or logistics? Contact DHL Express for expert customer support and fast answers to your questions.
Zonos
zonos.com › zonos documentation › global ecommerce › fulfillment › carriers › billing
DHL customs documentation and disputed charges | Zonos Docs
Although DHL offers tools that allow you to dispute inaccurate charges, you'll never have to worry about this with Zonos Landed Cost guarantee. We 100% guarantee the amount of duty and tax charged at the time of checkout, and we will handle and cover any discrepancy that may occur.
DHL
dhl.com › discover › en-id › backup › contact
Contact Us For Support
DHL Services · Duties & Taxes · Email or Call Our Hotline · We will assist you on Monday to Sunday at 06:00 - 00:00 · Hotline : 0800 1 333 333 (Toll-Free) Email : [email protected] · You could also contact us via Live Chat here. Contact our WhatsApp?
Access Norton
accessnorton.com › general discussion › access norton pub
DHL - Again! | Access Norton Motorcycle Forums
October 5, 2022 - Those boxes were clearly marked as duty free. UPS does not have a dispute email and along with those bills, they sent an 8% late payment bill (for bills received today!) I'm getting to the point of stress where I need to do one of: 1) Quit selling parts - I already lose money on AN parts and make very little on the rest. 2) Add 9.5% to all parts to cover customs and UPS/DHL theft.
Dhl
lot.dhl.com › fraud-awareness
DHL Logistics of Things - Fraud Awareness
November 8, 2022 - Please be advised that if you received ... email attachment in order to affect delivery, this email is fraudulent, the package does not exist and the attachment may be a computer virus....
Dhlsameday
dhlsameday.com › pages › about › contact.aspx
DHL Same Day
Welcome to DHL SME World - Your portal to doing business around the world.
DHL
dhl.com › home › dhl global forwarding › customs services › duty drawback services for u.s import
Duty Drawback Services for U.S. Import - DHL Global Forwarding - United States of America
DHL Duty Drawback Services manages all administrative aspects of your duty drawback program including obtaining necessary records, preparing timely claims, maintaining full compliance, accessing automated duty drawback systems and working as your ongoing customs liaison.
DHL
mydhl.express.dhl › content › dam › downloads › la › en › electronic-billing › dhl_mybill_userguide_la_en.pdf.coredownload.pdf pdf
MyBill DHL MyBill User Guide
If you need to file a dispute for · charges, it’s simple to submit your · request and information with DHL · MyBill · MyBill will allow you to: • · Receive email notification of new · invoices. • · Pay invoices online via credit and debit · card. • · Review payment history online.
DHL
dhl.com › dhl ecommerce › home › e-commerce shipments › customer support › contact
Complaints or Complaints - DHL Parcel - Spain
Check the status of your order online. If you are not in service or in a ServicePoint please contact us without forgetting your shipping number and details (phone and email) to contact you.
DHL
dhl.com › us-en › home › footer › dispute-resolution.html
Dispute Resolution
Global trade is becoming increasingly complex as new U.S. tariffs and varying reciprocal measures emerge across countries and industries. At DHL, we are committed to helping you navigate these changes.
Preferred Shipping
preferredship.com › home › shipping education › disputing duty and tax charges
Disputing Duty and Tax Charges | Preferred Shipping
November 12, 2025 - So you want to cite the correct HTS Code, Exemption reason, or percentage that should have been billed. The more specifics, the better. Submit via MyBill (best way) or by send an email request to [email protected] for a case to be opened.
DHL
dhl.com › us-en › home › footer › fraud-awareness.html
Fraud Awareness - DHL - United States of America
The only payments DHL requests via email or SMS are for customs duties and taxes.
Quora
quora.com › I-dont-want-to-receive-my-DHL-parcel-because-of-the-custom-charges-What-will-happen-Do-they-still-deliver-my-parcel
I don't want to receive my DHL parcel because of the custom charges. What will happen? Do they still deliver my parcel? - Quora
Answer (1 of 3): You’d have to reject it to have it returned promptly. You can do nothing and it will sit until a deadline date arrives, after which it will go back. You could, however, get billed for storage. The notice you got saying what you owe in customs duty will usually say after 5 days or...
Dhl
ebilling.dhl.com › gpp › web › faq › us
Frequently Asked Questions | DHL Express Global Payment Portal
To ensure the DHL courier can deliver your goods in shortest possible transit time, when we enter your country, DHL pays the customs authority immediately on your behalf for any duties and taxes that are due on the goods.
Quora
quora.com › Text-message-from-DHL-to-pay-custom-duties-for-a-package-That-they-will-return-if-not-paid-I-was-fine-with-that-so-I-did-not-pay-The-package-was-delivered-regardless-Returned-majority-of-the-goods-via-USPS-DHL-bill
Text message from DHL to pay custom duties for a package. That they will return if not paid. I was fine with that so I did not pay. The package was delivered regardless. Returned majority of the goods via USPS. DHL bill for $320. What to do? - Quora
Answer (1 of 4): DHL completed the job they were paid to do. The import fees are your responsibility as an importer. You, not the sender or the carrier, are responsible for knowing that there will be import fees and for paying them. Pay the fees for the entire shipment you received, not just th...
Amazon
sellercentral.amazon.com › seller-forums › discussions › t › 7a4b921c-0412-4d16-9ede-920014bb4129
How to dispute duties/tax charge? Way too high DHL has no record
Even in the past when I’ve used amazons shipping labels the carrier will have record and provide the information. The DHL employee was willing to help, but they told me there was no invoice. ... I was charged over 100%(!) duty on a DHL shipment (India)...no way to appeal.
Quora
quora.com › Can-I-refuse-to-pay-a-DHL-customs-charge-refuse-delivery
Can I refuse to pay a DHL customs charge/refuse delivery? - Quora
Answer (1 of 4): The customs charge is from the respective government agency, not DHL, they are merely acting as their agent, and the invoice will include DHL’s handling fee for completing the necessary paperwork etc. on behalf of you, the importer . If you refuse to pay the parcel will be handed...