Dyson vacuums don't have any carpet height adjustment so they can get stuck to high pile or plush carpet and be impossible to push and pull and use. It's possible your new house's carpet is incompatible with your Dyson. Sharks and other vacuums that don't have any physical carpet height adjustment can get stuck to higher/plusher carpets. I would lay the vacuum on it's back and turn it on to check that suction is going to the head with the brushroll off. Next lower the head and turn it on to make sure the brushroll still turns when it's not on your carpet then you'll know nothing is broken on your Dyson. If the brushroll doesn't turn when it's not touching the carpet the brushroll could be clogged with hair or string or the motor could be broken. It doesn't have to be shag carpet to be too tall for a Dyson and you'll need a different vacuum for that carpet. Answer from SumGai7 on reddit.com
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iFixit
ifixit.com › Wiki › Dyson_Ball_Multifloor_Upright_Troubleshooting
Dyson Ball Multi Floor Upright Troubleshooting - iFixit
With the soleplate still off, check the opening of the vacuum for any blockages or stuck items and remove them if found. Remove and check wand for debris. Remove and check the hose and hose inlet for blockages or damage.
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Dyson
dyson.com › home › support
Support | Troubleshooting | Dyson
November 3, 2022 - Dyson Ball Multi Floor 2 vacuum · Guides and manuals ·
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iFixit
ifixit.com › Wiki › Dyson_Ball_Animal_Troubleshooting
Dyson Ball Animal Troubleshooting - iFixit
If your Dyson is making a "popping sound" and giving off a burning smell, then your Dyson's motor may need to be replaced. In most cases, a new motor is required as well as a new filter.
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iFixit
ifixit.com › home › appliance › vacuum and carpet cleaner › dyson vacuum › dyson ball series › dyson ball animal › dyson ball animal turns off unexpectedly or won’t turn on
Dyson Ball Animal Turns Off Unexpectedly or Won’t Turn On - iFixit Troubleshooting
Check your circuit breaker to make sure that the vacuum’s power outlet was not tripped. If the breaker has been tripped, press the reset button on the outlet. If your outlet does not include a reset button, locate your circuit breaker panel (which may be located in the basement of your home) to reset the outlet. ... This Dyson vacuum model comes with an automatic safety system that will turn off the machine if it begins to overheat.
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Reddit
reddit.com › r/vacuumcleaners › dyson multifloor ball suction not working anymore on floor head, only from hose. why?
r/VacuumCleaners on Reddit: Dyson Multifloor Ball suction not working anymore on floor head, only from hose. Why?
March 27, 2022 -

I have a Dyson Multifloor Ball and it’s been great - until this weekend. We moved to a new home that has a new carpet and it just plain stopped working sucking from the brush floor part. It did for about two minutes then “stuck” to the carpet by being sucked stuck and wouldn’t let me push or pull it if that makes any sense. Then stopped spinning, and only sucks from hose part very powerfully so I know it’s sucking fine just from wrong area.

I have - checked all filters - clear

  • Zero blockages after checks

The floor brush piece seems fine but again had a moment where it super-sucked the carpet and didn’t let me push/pull it and then only sucks from hose part.

Help! Thanks!

Top answer
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Dyson vacuums don't have any carpet height adjustment so they can get stuck to high pile or plush carpet and be impossible to push and pull and use. It's possible your new house's carpet is incompatible with your Dyson. Sharks and other vacuums that don't have any physical carpet height adjustment can get stuck to higher/plusher carpets. I would lay the vacuum on it's back and turn it on to check that suction is going to the head with the brushroll off. Next lower the head and turn it on to make sure the brushroll still turns when it's not on your carpet then you'll know nothing is broken on your Dyson. If the brushroll doesn't turn when it's not touching the carpet the brushroll could be clogged with hair or string or the motor could be broken. It doesn't have to be shag carpet to be too tall for a Dyson and you'll need a different vacuum for that carpet.
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JustAnswer
justanswer.com › appliance › qwyqi-dyson-ball-animal-does-not-suction-base.html
Dyson Ball Animal No Suction? Expert Troubleshooting Guide
Please inform me of your findings after you examine the change valve and the hose assembly located between the upper suction section of the vacuum and the lower base section. ... The roller on my Dyson Ball - animal 2 origin stopped rolling when the vacuum cleaner is turned on.
Find elsewhere
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Dyson
dyson.com › home › support › vacuum cleaners › upright vacuum cleaners › dyson ball™ upright vacuum
Support | Dyson Ball™ upright vacuum | Dyson
Support for your Dyson Ball™ upright vacuum. Find product manuals, guides, tips and maintenance advice for your Dyson machine, including available spares and extra accessories.
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JustAnswer
justanswer.com › small-appliance › q6oh5-evening-dyson-ball-dc25-vacuum-starts-does.html
Dyson Ball DC25 Vacuum Won't Move? Expert Troubleshooting Guide
How did the troubleshooting above go for you? ... You can always reach out with a follow-up question if needed. My username here is Customer. Thank you for using Just Answer. ... Dyson DC25 Vacuum roller head works for a few seconds and then stops, this goes on intermittently stopping and starting. I have a Dyson DC25 Vacuum Cleaner not currently under warranty that one of the prongs in the electrical plug has broken · I have a dyson ball multi floor vacuum and it does not pick up or suction is not working, it's approxiamately 5 years
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iFixit
ifixit.com › home › appliance › vacuum and carpet cleaner › dyson vacuum › dyson ball series › dyson ball animal
Dyson Ball Animal Troubleshooting: Fix Common Problems - iFixit
Try these fixes to get back to vacuuming! ... Wondering what to do when your Dyson Ball Animal vacuum cleaner loses suction when using the standing vacuum?
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JustAnswer
justanswer.com › small-appliance › qzpqq-no-suction-hose-vacuumimg-fir-needles-emptied.html
Dyson Vacuum No Suction? Troubleshooting & Expert Help
Dyson Ball models have internal valves that can sometimes get stuck or blocked. Look for accessible areas where air should flow freely and clear any obstructions. Test Suction at Different Points ...
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iFixit
ifixit.com › home › appliance › vacuum and carpet cleaner › dyson vacuum › dyson ball series › dyson ball animal › dyson ball animal has loss of suction in hose
Dyson Ball Animal Has Loss Of Suction In Hose - iFixit Troubleshooting
If your Dyson Ball Animal vacuum no longer sucks up dirt, dust, and debris when using the nozzle and its attachments, there may be a clog in the vacuum’s nozzle. Unplug the vacuum and use the Dyson Ball Animal Hose Replacement Guide to remove the vacuum’s hose and check for clogs at the base of the hose.
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Dyson
dyson.com › home › support › vacuum cleaners › upright vacuum cleaners › dyson ball™ animal 3 upright vacuum
Support | Dyson Ball™ Animal 3 upright vacuum | Dyson
February 7, 2022 - Support for your Dyson Ball™ Animal 3 upright vacuum. Find product manuals, guides, tips and maintenance advice for your Dyson machine, including available spares and extra accessories.
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Reddit
reddit.com › r/dyson › suction issue but no clogs
r/dyson on Reddit: Suction issue but no clogs
October 24, 2023 -

I noticed that my Dyson multi floor ball (yellow top on filter, grey ball) had stopped picking up. I cleaned out all the hoses and the head. Cleaned all the filters and it was working fine. That was a week ago. Today I noticed it wasn’t picking up items that it should. A feather on my hardwood floors. I emptied the canister and got a small clog at the head. Everything else was clear. When I turned the vacuum on I can feel the suction coming from the tube (as always) but when I put my hand under the head, I literally feel no suction. Like nothing. I tried it with the brushes on and off. Also tried it with the vacuum in the upright position and with handle pulled back like I was using it normally. Is this supposed to happen? When I vacuum there are things being picked up. No freaking idea how, since I can’t feel anything from the head…..

HELP! Plz and thank you

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JustAnswer
justanswer.com › small-appliance › o804f-corded-dyson-ball-animal-origin-upright.html
Dyson Ball Animal 2 Brush Not Working? Expert Troubleshooting Guide
For a Dyson Ball Animal 2 with a non-responsive brush switch, first unplug the vacuum. Inspect the handle switch for dirt or wear that may prevent electrical contact. The switch is typically sealed but can be tested with a multimeter for continuity.
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Quora
quora.com › What-should-I-do-if-my-Dyson-vacuum-stops-working
What should I do if my Dyson vacuum stops working? - Quora
Answer: Check the vacuum for clogs. Places to look would be the internal hose which is connected to the cleaner head, the valve pipe and U-bend on some models, and the tubing that dirt travels to the dirt bin.
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Dyson
dyson.co.uk › home › support
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May 9, 2024 - Dyson Ball Animal 2 + vacuum · Guides and manuals · Parts and accessories · Contact us · You can quickly access help and advice online – · visit our support pages for troubleshooting, how-to videos and more. Our helpline opening hours: 08:00 – 20:00 Monday to Friday ·