Hey everyone, just wanted to share my experience with Dyson in case you’re considering buying one of their vacuums.

To start, yes, Dyson products are sleek and powerful at first. For the first 11 months I genuinely liked the vacuum. It looked great, worked well, and felt worth the hype.

But right around the 11-month mark mine broke. That’s where things really went downhill.

Here’s what I wish I knew before buying:

The return and replacement process is incredibly slow. It took me almost two months to get a new vacuum. Two months without the product that is marketed as premium.

Customer support is unhelpful and extremely slow. Most of my time was spent waiting in chat queues or getting bounced around. No urgency, no real solutions.

And most frustrating of all, at every single step I tried to escalate or at least let someone know that things weren’t working as they should. I asked for better support. I flagged delays. I explained how long it had been. But no matter who I spoke to, nobody could actually do anything. There was no way to speed things up, no flexibility, no real help.

That’s what really got me. I can understand that sometimes processes are slow. But when you talk to a real person, explain the problem, and they still can’t do anything. that tells me the system is built to be this frustrating. That’s not what I expect from a premium brand.

(I have reached out to them even after the experiance to allow them to make it right and still nothing)

Also worth noting: you can’t even leave a review on their website. I spent over an hour on support chat just trying to figure this out. Turns out there’s literally no way to leave a product review unless you’re invited to. So the glowing reviews you see? They're curated. That felt deceptive.

So yes, Dyson looks nice on the surface, but if you expect your vacuum to last more than a year or want a company that stands behind its products, I’d say proceed with caution. I’m only sharing this because I wish someone had told me before I bought it.