If you're encountering a blockage or loss in performance with your Dyson V11, it could be because you need to clean your filter. To do so: · Remove the filter by turning it anticlockwise. Gently pull it away from the machine. · Gently tap the filter unit to remove any excess dust and debris before washing it. · Wash the filter in cold water only. WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine. · Wash the pleated paper element of the filter unit under a cold water tap with the foam element downwards and run cold water over the pleated paper. Continue washin

If your Dyson V11 trigger isn't working, it could be for a number of reasons: · The battery isn't fitted correctly – Support the battery with your hand. Press the red battery release button and pull the battery away from the handle. Slide the battery onto the handle until it clicks securely in place. · The trigger is broken – Book a repair for the trigger. · Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.

If your Dyson V11 is performing poorly, or losing suction, it could be for a number of reasons: · The filter may need cleaning – Wash your filter once per month to clean away any debris. · The power mode may need changing – Use the correct power mode for different cleaning tasks. · The tools may need cleaning – Clean them with a microfibre cloth and remove any blockages. · The cyclone may need cleaning – Remove your bin and clean the cyclone using a microfibre cloth. · Please click here for more detailed instructions on how to avoid, or fix, any problems you might experience with your machine.