TL;DR: I am disappointed by my Dyson, their support jerks me around, I'm returning the vacuum, and now have a $1,000 budget and am in search of a similar vacuum. Preferences and criteria at bottom of post.

I will give Dyson credit that the Vacuum is fairly versatile, and the laser head for seeing dust is cool, but that's about the only nice things I can say about it.

I bought their V15s in June this year. Within about 3-5 uses, charging after each, the charger stopped working. Acceptable.

I contacted Dyson and they said I needed to register an account to claim warranty, which is obviously false, as the type of warranty offered must be conditionless in the region I live in. I argued with the rep over this, threatening to simply return it and buy another and they agreed to replace my broken charger without forcing me to jump through hoops I shouldn't have to. Annoying, but that's 2024 for ya.

Today, I noticed the felt sliders on the bottom of one of the attachments were starting to peel off. I use this head in exactly one particular place in my house, and I have used it less than 10 times total. Quite disappointing that it is falling apart so early.

I contacted Dyson again and after giving them the serial number they told me they need my account information that the vacuum is registered to. I never made an account. I punched my email into the account recovery and got no recovery email. I searched all my email accounts for Dyson emails and only found ones from the original retailer relating to the purchase. I can't give them information I don't have.

The rep insisted that I do have this information no matter how many times I insisted otherwise. We were getting nowhere so I eventually told him to fuck off (not literally).

I told my retailer that somebody else had already registered my vacuum's serial number and that Dyson was stonewalling me and they agreed to a return & refund. Awesome.

I did communicate further with a Dyson rep and they suggested that somebody internal at Dyson could have registered it under their own name during my initial warranty request. Annoying, weird, and at this point I don't care anymore.

If the V15s had been a, say, $350-450 dollar product, I would have viewed it as reasonable given the quality, or lack thereof. But for $1000, it's a complete joke. I also own a plug-in Hoover upright that I've owned for 10 years, with absolutely zero problems. It does a better job on carpet too.

Anyway, I am in search of suggestions for a replacement. As mentioned above, I have a budget of $1,000. I like the general layout if the Dyson V15s - that is, a "power" unit with multiple attachments.

What I absolutely need:

• Carpet and hard floor attachments.

• A "pet" attachment; one that is designed to pull hair out of fabric.

What I do like about it and would like to still have:

• How the head pivots, making it easy to get into corners, under chairs, etc

• The laser head, this is extremely cool

What I don't like:

• Dyson are complete dickheads to deal with

• The debris hopper is oddly small given the overall size of the vacuum

• The spring-loaded hopper ejects the debris and is messy. Just let me dump it.

What's nice but I could take or leave:

• Cordless. I think I would prefer a corded vacuum mainly for the reason of power level differences, but I'm not ruling out cordless.