So I have a Sleep Science Q-Series Adjustable Base with a Purple mattress (It's a hand-me-down so I don't really know what model/type it is) with a foam topper, but the adjustable base is the real issue here. Last night the remote stopped working. We have changed the batteries, we have unplugged the base for 5 minutes, we have tried all sorts of combos on the buttons. Any button you press the backlighting flashes 3 times and then stops. It's an RF remote (not infrared or Bluetooth) there is no box/button for pairing. We haven't found any manual for the remote we have online. The connections and pathways under the bed are unblocked and should be working. The issue seems to be 100% with the remote. The company does have customer service, but not until Monday. I had the bed upright so we're basically only capable of relaxing on the bed. sleeping is uncomfortable.

images of remote in question: https://imgur.com/a/nZW7cDa

I don't know the specific name of my bed, but I use a rize remote to move my bed's head and foot up and down. But for the past week, I haven't been able to do anything at all with it. I did what I mentioned in the title.

Also, probably off topic, but I contacted the matress company I bought this from and it turns out I am not covered whatsoever under any kind of warranty.

I have already unplugged it, replaced remote’s batteries, and checked the child lock on the remote. Their is a light at the box on the bottom and this base also has a USB port imbedded into it that also works (so I don’t think it’s an electrical issue).

Whenever I press the button on the remote the buttons light up (the remote responds) but the bed does nothing.

I’m not sure what the brand is but both the feet and head rise/lower, it has a 0 gravity function, and a massage function.

I have no warranty.

ANY TIPS ARE APPRECIATED