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So I have a Sleep Science Q-Series Adjustable Base with a Purple mattress (It's a hand-me-down so I don't really know what model/type it is) with a foam topper, but the adjustable base is the real issue here. Last night the remote stopped working. We have changed the batteries, we have unplugged the base for 5 minutes, we have tried all sorts of combos on the buttons. Any button you press the backlighting flashes 3 times and then stops. It's an RF remote (not infrared or Bluetooth) there is no box/button for pairing. We haven't found any manual for the remote we have online. The connections and pathways under the bed are unblocked and should be working. The issue seems to be 100% with the remote. The company does have customer service, but not until Monday. I had the bed upright so we're basically only capable of relaxing on the bed. sleeping is uncomfortable.
images of remote in question: https://imgur.com/a/nZW7cDa
We accidentally unpaired our bedframe to our remote and cannot find anywhere on the internet or with mattress firm how to repair it. There is no learn button in the battery bank and it is a glass top you cannot press more than one button at a time on the remote.
Remote: richmat 190-0054 model number HJH173
Bedframe mattress firm 600
Any help is appreciated!