Are they insane? Why would I want a call back from someone I can't even understand half of what they are saying, when important things are at hand? Wouldn't a chat work 10000000000000000 times better? Like it used to?

What the hell is going on with these companies?

Update: It all depends on the direction you go for support. Went a different route today and easily got chat person.

But originally, when choosing, didn't get my item, no can do with chat.

I purchased an item son the 21st of this month. The status has not moved from paid status. I shipping, no tracking, nothing. I waited a week to see any type of movement. On the 28th, I contacted the seller. No reply. At this point you want to cancel and get my money back. I keep getting a loop to report item as not received on the 30th. Today is the 30th and I’m still unable to do send in a report. I chatted with a boy that keeps sending me to the same spot to do a report that I’m unable to do. How can I get in touch with an actual person to cancel the item give me my refund? I think this seller totally forgot they had posted items for sale, or maybe something happened to them idk. Is there a customer service number I can call? Thanks in advance