I purchased an item son the 21st of this month. The status has not moved from paid status. I shipping, no tracking, nothing. I waited a week to see any type of movement. On the 28th, I contacted the seller. No reply. At this point you want to cancel and get my money back. I keep getting a loop to report item as not received on the 30th. Today is the 30th and I’m still unable to do send in a report. I chatted with a boy that keeps sending me to the same spot to do a report that I’m unable to do. How can I get in touch with an actual person to cancel the item give me my refund? I think this seller totally forgot they had posted items for sale, or maybe something happened to them idk. Is there a customer service number I can call? Thanks in advance

Does eBay have email support? Done with trying on live chat & sitting on the phone for 1 hour just to get it ended within 10 minutes of talking to someone.

also,

if i request too talk to someone higher up will they let me?

I've been experiencing some trouble with a seller from ebay and I would like to contact customer service. On their website, there is only an automated assistant, which is unhelpful, so I was wondering if there's any email address, where I would be able to send them a description of my problem. I read that contacting them via fb is possible, but I dont have an account. I tried to ask a friend to post on ebay fb profile, but it seems that not everyone can post...

Would really appreciate any help.

I am trying to access my ebay account, its been 6 months of trying to gain access to my account. maybe I need to email them instead of their phone number, does anyone know their customer service email? The phone rep person always tells me It is deactivated, but i still receive billing emails, and the account is active though I am not allowed to access it. Thanks for any help! And before you ask I have tried creating other accounts and they all get denied.

I bought something expensive from an eBay auction that was authenticated.

FedEx said that the item was delivered, when I did not receive it, and the photo proof was to a house that was at my house.

I filed that the package was lost, and I received a refund from eBay for the amount. This being of course their one time theft of package refund.

Several days after I receive a refund, FedEx found my lost package and delivered it.

Now I have the package, and the refund, and I want to pay eBay the amount that would be due. The amount wouldn’t go to the seller because they’ve been paid, it’s eBay that lost the money.

I’m trying to do the right thing because I am not a thief, and it was a large amount of money, and I bought it of my own free will so I want to pay for it

I have sent an email through the item portal twice, and an email through the refund email chain, and nobody’s got back to me.

Just to do my due diligence, how do I send an email to eBay that somebody will actually read?

The amount question is $500

Is this a new change with eBay? I had an issue that I needed help with and for some reason now the only option I am able to get for support is to email them. I used to have an option for them to call me or to live chat with someone for help but now it only give me email. Has my account been flagged to not receive phone or chat support or something or is this the new normal going forward?

I have been trying to reach customer service all weekend. The automated assistant only offers me sending an email for contacting an agent. Chat and calls are not available. Is anyone else having the same experience.

Bought a phone on Ebay from what looked like a reputable account, but the day after I made the purchase I see that there are recent reviews now saying the seller is shipping them "pictures of the phone" that they ordered instead of the actual phone. The title of these reviews has the same title of the phone I ordered. Looks like their account was taken over or something. How do I get in contact with support and what do I do regarding the shipment to make sure I'm covered? Can I just request it RTSed?

Hi

Short version: I have written to eBay customer service about 8 times (using online customer service form), and they simply ignore me. Is there any way to escalate?

Long version: I bought a product, it arrived broken, and didn't even work the way the vendor said it would.

I requested return/refund.

Seller accepted return.

I receive a message from eBay saying 'seller cannot print you a return label', but that they were still liable for shipping.

I wrote to seller, asking how they would like me to ship.

They ignored me.

I wrote to eBay, saying "this seller won't respond, I think they are delaying the process until the time limit expires, what should I do"

No reply.

I receive an email from eBay - "seller contacted customer service, you didn't return the item in time, no refund for you"

I wrote to eBay to appeal

No reply

(repeat x8, including me asking for an escalation to someone who will reply)

I'm really amazed at the total lack of customer service - they are outright ignoring me, not even writing back to say 'sorry can't help you'

I'm Karen-level annoyed, and I want an explanation - What should I do?

Hello,

being abroad calling the service hotline of ebay would end to be pretty expensive. Is there a way to open a ticket as a seller by e-mail?

Here is my dillema. I have never bought anything from ebay before because I have never trusted it. This situation is reminding me why. I bought a large size transformers toy from a seller over seas I suppose. I bought it in the middle of May. It supposedly shipped on May 28th. There has not been any updates on the tracking since the 5th of June. Now before hand the sender sent me a message saying he got the tracking numbers with another order mixed up and corrected mines. So on my ebay app there are 2 orders for that toy. One was delivered to New Jersey but I live in Georgia and have not received my order. The sender is telling me that the order is taking longer because its too big and has batteries so its being sent over sea. He assures me that it will be delivered. However he is desperately trying to get me to cancel the report request I put on the order.

I told him that I would need to talk to eBay to make sure I am protected but I dont see a way to contact ebay. Does anyone know a way I can talk to an actual person

I have had great experiences with Facebook, Ebay For Business. And just send a message to them there. However, in the past month, this strategy has not been working because they require you to visit a site to verify your account. You click it and it says verify. Then 24 hour later a rep responds that I am not verified.

Someone somewhere recently gave instructions on how to email them directly but I cannot find how to do this.

Someone said their Twitter account was a good method but I've never used Twitter. Is it worth getting a Twitter or will I have to go through more verification loops that don't work?

And last is phone, but I don't bother with that one for obvious reasons.

I'm at my wit's end and I'm hoping my fellow redditors can help.

Back in March, I purchased a used (and expensive) leather bag off eBay from a seller in Canada; I'm in the US. I promptly paid and she shipped the next day. The package has been stuck in US Customs since March 18th. I've been in communication with the seller and she's opened a case through Canada Post with no results. I've done the same with USPS and had the same outcome; nothing, with the USPS basically throwing up their hands and blaming Customs.

The seller has suggested I initiate a case with eBay after speaking with Canadian eBay counterparts.

When searching the eBay help & support area of the website, I see I'm outside of the 21-day money-back guarantee period. And I'm also outside of the 60-day window to initiate a refund. I see no other way to contact support about this issue.

Can someone help guide me on where and how I can speak with a human, be it chat, email, or even phone?

Much appreciated.

Update: I was able to raise a rep over with phone with eBay. Aside for opening a case against the seller and maybe getting eBay to refund my money that way, I'm out of luck. However, I did submit an INR case via PayPal.

It’s so frustrating how hard it is to get a hold of customer support with eBay.

I bought a card on September 2. It was supposed to arrive September 12 - 18. It’s been shown that the item I bought was authenticated and sent to PSA vault since September 15 and no movement since then.

I’m unable to file an item hasn’t arrive because to eBay, the item has already been delivered. And there’s no way to contact customer support

Any suggestions?

1. Go to “My EBay”

2. Go to “Help”

3. Click on any of the popular articles that give you the advice 4)Scroll to the very bottom of the page, you should see “need more help”

4. there you should be able to chat with an assistant, when the assistant gives you the options, click “contact an agent”

5. If you want to have them call you instead, do steps 1-4 and at the “need more help page”, click “more options for you”. There there should be an option saying “have us call you”

I did both of these today to resolve an issue. Chat and call is working, just hard to find.

Ebay no longer seems to answer customer support calls. When the chat option fails there doesn't seem to be another contact option. I am very frustrated with this.

Details:

Someone has entered my email address as their own in their ebay account and I keep getting email related to their account. When I tried to contact ebay to resolve this the only option was chat. Here's how that went:

Me: Someone else has my email address associated with their account and I keep getting their messages. (typed email address here)

Ebay: Thank you for contacting eBay Live chat, my name is Mhay, how can I help you today?

Me: Mhay, I live in the US, but someone in AU has my email address associated with their account.

Ebay: For me to address you properly, May i know your first and last name please?

Me: (types name)

Ebay: Hello David, how about your user ID Please?

Me: I am not an ebay user.

Me: Someone else is using my address on their account.

Me: (retypes email address)

Ebay: How may I help you?

Me: I need you to stop sending me unsolicited email.

Me: I am getting order and delivery details for someone on a completely different continent.

Ebay: Please contact your email provider.

Me: Maybe you don't understand. You have a user that is using my email address instead of his own. He is violating your terms of service and I am getting unwanted email from your system because of it. This is unacceptable.

Me: He does not have access to my email account, so contacting my email provider would be pointless. The issue is with his account at ebay.

Me: If you do not understand my concern then please escalate me to a supervisor.

Chat session has ended

Just wanted to praise Ebay's customer service reps - you gotta jump through some hoops with getting the chatbot to let you talk to a human on the phone, but once you do, they've been great every time.

Had someone buy a $50 item. They're in Spain, I'm in Canada. They had no Ebay history, they had apparently created an account just to buy this. I get international buyers doing this with this kind of product all the time, so no big.

A couple weeks pass, and the package gets held up in Spanish customs. And here's where I'm going to be generous to the buyer - I assume they have no idea how Ebay works. Instead of messaging me, they file an "item not received".

Now I'm stressed, I've got a Top Rated store with 100% positive feedback, and I really don't want someone who doesn't know how the platform works to tank that. Adding to this is that the buyer apparently only speaks Spanish, which I don't speak.

Mercifully, about an hour after they file the "item not received", the package clears customs and is on its way. I send a message both in English and translated into Spanish letting them know and make sure they can access the tracking information. I get no response.

The package was delivered two days later, but again, no response from buyer, no resolving the "item not received" claim. Full ghosting with an open claim.

Here's where Ebay customer service steps in - I didn't fully trust the automated process, and I wanted to make sure things were going to be ok (I've never had one of these before in three years of selling). They had a callback almost instantly, and the guy on the line reviewed it and told me to not do anything more; it will be resolved in my favour in one more business day, with no penalties to my account.

Any time I've needed customer service, their people have been excellent - they solve problems, give information, and even note programming bugs to the developers.

So tl;dr - if you have a problem, don't bother with the help chatbot, get it to let you talk to a real customer service person.

I'm attempting to get in contact with eBay about my account but the only option the automated chat bot gives is an email, is there any way I can directly call eBay to speak to someone?