I purchased an item son the 21st of this month. The status has not moved from paid status. I shipping, no tracking, nothing. I waited a week to see any type of movement. On the 28th, I contacted the seller. No reply. At this point you want to cancel and get my money back. I keep getting a loop to report item as not received on the 30th. Today is the 30th and I’m still unable to do send in a report. I chatted with a boy that keeps sending me to the same spot to do a report that I’m unable to do. How can I get in touch with an actual person to cancel the item give me my refund? I think this seller totally forgot they had posted items for sale, or maybe something happened to them idk. Is there a customer service number I can call? Thanks in advance

Ai is driving me crazy.

Bought a phone on Ebay from what looked like a reputable account, but the day after I made the purchase I see that there are recent reviews now saying the seller is shipping them "pictures of the phone" that they ordered instead of the actual phone. The title of these reviews has the same title of the phone I ordered. Looks like their account was taken over or something. How do I get in contact with support and what do I do regarding the shipment to make sure I'm covered? Can I just request it RTSed?

I can’t seem to figure out how to get a representative to call me. Does anyone have a way to do this?

I've been experiencing some trouble with a seller from ebay and I would like to contact customer service. On their website, there is only an automated assistant, which is unhelpful, so I was wondering if there's any email address, where I would be able to send them a description of my problem. I read that contacting them via fb is possible, but I dont have an account. I tried to ask a friend to post on ebay fb profile, but it seems that not everyone can post...

Would really appreciate any help.

What is the phone number for eBay support? Support keeps failing to call my number despite it being the correct one on file.

I’ve tried two different phone numbers I’ve found online but neither have worked. They both just ask me for zip code and then say “We’re not available right now” and hang up on me.

I noticed they quietly got rid of their phone number. You used to be able to request an automated chat or to have an eBay person contact you. Now, you can only select items and choose among a few pre-filled links. Most of the time that does not satisfy My issue exactly and I no longer have a means to call anyone.

Does anyone here happen to have a working eBay phone number for customer service?

the chat assistant seems completely broken.. I asked to talk to a human, and refuses. I saw in another thread that I should type "Im not happy with ebay". And I get the following.

Does customer support actually exist of do they just have some troll of a bot to keep taking people in circles and are actually unable to provide support?

(I got an item that has been shipped and delivered when I check the tracking number on the couriers website, but it says on ebay it hasn't even been shipped)

I have had great experiences with Facebook, Ebay For Business. And just send a message to them there. However, in the past month, this strategy has not been working because they require you to visit a site to verify your account. You click it and it says verify. Then 24 hour later a rep responds that I am not verified.

Someone somewhere recently gave instructions on how to email them directly but I cannot find how to do this.

Someone said their Twitter account was a good method but I've never used Twitter. Is it worth getting a Twitter or will I have to go through more verification loops that don't work?

And last is phone, but I don't bother with that one for obvious reasons.

Just wanted to praise Ebay's customer service reps - you gotta jump through some hoops with getting the chatbot to let you talk to a human on the phone, but once you do, they've been great every time.

Had someone buy a $50 item. They're in Spain, I'm in Canada. They had no Ebay history, they had apparently created an account just to buy this. I get international buyers doing this with this kind of product all the time, so no big.

A couple weeks pass, and the package gets held up in Spanish customs. And here's where I'm going to be generous to the buyer - I assume they have no idea how Ebay works. Instead of messaging me, they file an "item not received".

Now I'm stressed, I've got a Top Rated store with 100% positive feedback, and I really don't want someone who doesn't know how the platform works to tank that. Adding to this is that the buyer apparently only speaks Spanish, which I don't speak.

Mercifully, about an hour after they file the "item not received", the package clears customs and is on its way. I send a message both in English and translated into Spanish letting them know and make sure they can access the tracking information. I get no response.

The package was delivered two days later, but again, no response from buyer, no resolving the "item not received" claim. Full ghosting with an open claim.

Here's where Ebay customer service steps in - I didn't fully trust the automated process, and I wanted to make sure things were going to be ok (I've never had one of these before in three years of selling). They had a callback almost instantly, and the guy on the line reviewed it and told me to not do anything more; it will be resolved in my favour in one more business day, with no penalties to my account.

Any time I've needed customer service, their people have been excellent - they solve problems, give information, and even note programming bugs to the developers.

So tl;dr - if you have a problem, don't bother with the help chatbot, get it to let you talk to a real customer service person.

1. Go to “My EBay”

2. Go to “Help”

3. Click on any of the popular articles that give you the advice 4)Scroll to the very bottom of the page, you should see “need more help”

4. there you should be able to chat with an assistant, when the assistant gives you the options, click “contact an agent”

5. If you want to have them call you instead, do steps 1-4 and at the “need more help page”, click “more options for you”. There there should be an option saying “have us call you”

I did both of these today to resolve an issue. Chat and call is working, just hard to find.

Is a phone call the only way to contact eBay? How do deaf people contact eBay?

I’ve been in contact with ebay support agents about 4 times this week about a situation im having with a seller, and every single time eBay support agents have always been so professional and kind. Today I explained my situation to an agent and got my item not received case resolved with getting my refund within 10 minutes.

Does anyone know the hours of operation for the eBay customer service phone line? I just called and it was like 1230pm EST and the automated thing at the beginning of the call said I was calling outside the hours of operation. That’s kind of wild if you ask me. I even called back and asked for the hours of operation and they literally told me the same thing and hung up on me.