I purchased an item son the 21st of this month. The status has not moved from paid status. I shipping, no tracking, nothing. I waited a week to see any type of movement. On the 28th, I contacted the seller. No reply. At this point you want to cancel and get my money back. I keep getting a loop to report item as not received on the 30th. Today is the 30th and I’m still unable to do send in a report. I chatted with a boy that keeps sending me to the same spot to do a report that I’m unable to do. How can I get in touch with an actual person to cancel the item give me my refund? I think this seller totally forgot they had posted items for sale, or maybe something happened to them idk. Is there a customer service number I can call? Thanks in advance

Bought a phone on Ebay from what looked like a reputable account, but the day after I made the purchase I see that there are recent reviews now saying the seller is shipping them "pictures of the phone" that they ordered instead of the actual phone. The title of these reviews has the same title of the phone I ordered. Looks like their account was taken over or something. How do I get in contact with support and what do I do regarding the shipment to make sure I'm covered? Can I just request it RTSed?

Ai is driving me crazy.

Just wanted to praise Ebay's customer service reps - you gotta jump through some hoops with getting the chatbot to let you talk to a human on the phone, but once you do, they've been great every time.

Had someone buy a $50 item. They're in Spain, I'm in Canada. They had no Ebay history, they had apparently created an account just to buy this. I get international buyers doing this with this kind of product all the time, so no big.

A couple weeks pass, and the package gets held up in Spanish customs. And here's where I'm going to be generous to the buyer - I assume they have no idea how Ebay works. Instead of messaging me, they file an "item not received".

Now I'm stressed, I've got a Top Rated store with 100% positive feedback, and I really don't want someone who doesn't know how the platform works to tank that. Adding to this is that the buyer apparently only speaks Spanish, which I don't speak.

Mercifully, about an hour after they file the "item not received", the package clears customs and is on its way. I send a message both in English and translated into Spanish letting them know and make sure they can access the tracking information. I get no response.

The package was delivered two days later, but again, no response from buyer, no resolving the "item not received" claim. Full ghosting with an open claim.

Here's where Ebay customer service steps in - I didn't fully trust the automated process, and I wanted to make sure things were going to be ok (I've never had one of these before in three years of selling). They had a callback almost instantly, and the guy on the line reviewed it and told me to not do anything more; it will be resolved in my favour in one more business day, with no penalties to my account.

Any time I've needed customer service, their people have been excellent - they solve problems, give information, and even note programming bugs to the developers.

So tl;dr - if you have a problem, don't bother with the help chatbot, get it to let you talk to a real customer service person.

I've been experiencing some trouble with a seller from ebay and I would like to contact customer service. On their website, there is only an automated assistant, which is unhelpful, so I was wondering if there's any email address, where I would be able to send them a description of my problem. I read that contacting them via fb is possible, but I dont have an account. I tried to ask a friend to post on ebay fb profile, but it seems that not everyone can post...

Would really appreciate any help.

What is the phone number for eBay support? Support keeps failing to call my number despite it being the correct one on file.

I’ve tried two different phone numbers I’ve found online but neither have worked. They both just ask me for zip code and then say “We’re not available right now” and hang up on me.

I have had great experiences with Facebook, Ebay For Business. And just send a message to them there. However, in the past month, this strategy has not been working because they require you to visit a site to verify your account. You click it and it says verify. Then 24 hour later a rep responds that I am not verified.

Someone somewhere recently gave instructions on how to email them directly but I cannot find how to do this.

Someone said their Twitter account was a good method but I've never used Twitter. Is it worth getting a Twitter or will I have to go through more verification loops that don't work?

And last is phone, but I don't bother with that one for obvious reasons.

I can’t seem to figure out how to get a representative to call me. Does anyone have a way to do this?

My friend has a few issues that she is dealing with related to changing her address for returns but also a few fraudulent buyers that are making her life miserable. Is there a number to get an actual person on the phone or a live chat with a person other than a bot? Thanks

the chat assistant seems completely broken.. I asked to talk to a human, and refuses. I saw in another thread that I should type "Im not happy with ebay". And I get the following.

Does customer support actually exist of do they just have some troll of a bot to keep taking people in circles and are actually unable to provide support?

(I got an item that has been shipped and delivered when I check the tracking number on the couriers website, but it says on ebay it hasn't even been shipped)

Here is my dillema. I have never bought anything from ebay before because I have never trusted it. This situation is reminding me why. I bought a large size transformers toy from a seller over seas I suppose. I bought it in the middle of May. It supposedly shipped on May 28th. There has not been any updates on the tracking since the 5th of June. Now before hand the sender sent me a message saying he got the tracking numbers with another order mixed up and corrected mines. So on my ebay app there are 2 orders for that toy. One was delivered to New Jersey but I live in Georgia and have not received my order. The sender is telling me that the order is taking longer because its too big and has batteries so its being sent over sea. He assures me that it will be delivered. However he is desperately trying to get me to cancel the report request I put on the order.

I told him that I would need to talk to eBay to make sure I am protected but I dont see a way to contact ebay. Does anyone know a way I can talk to an actual person

I recently finished working as an eBay Customer Service Representative. I worked in several departments, one being the Managed Payments department. I just want to remind people to please be kind to agents when you call customer service. There is a real person on the other end of the phone. I fully understand that you are angry and frustrated but we are doing our best to resolve your issue.

Speaking from personal experience, I have had countless mornings where I have sat down at my desk and the first person who calls has immediately started shouting, swearing and threatening me before even letting me know what their issue is. There were other days where I was inundated with calls from people furious about updates to the site that I wasn't even warned about. I have also had people take their frustration out on me when a previous agent has been really unhelpful or could not understand them.

I get that people don't like change when the way they were doing things was working fine for years. I also get that there are glitches when a new system is introduced. But the people who bring in all these changes are probably sitting in their mansion sipping cocktails while the agents on minimum wage have to bear the brunt of peoples anger while they're sitting alone in their bedroom sobbing on their lunch break because they don't want to go back to work.

I watched several people I work with have breakdowns from the abuse they have endured, several more, including myself, now have long-term mental health issues from the stress of this job. I know this is not your problem but if I can even just persuade a few people to be kinder when they call I will be happy.

I’ve been in contact with ebay support agents about 4 times this week about a situation im having with a seller, and every single time eBay support agents have always been so professional and kind. Today I explained my situation to an agent and got my item not received case resolved with getting my refund within 10 minutes.

I noticed they quietly got rid of their phone number. You used to be able to request an automated chat or to have an eBay person contact you. Now, you can only select items and choose among a few pre-filled links. Most of the time that does not satisfy My issue exactly and I no longer have a means to call anyone.

Does anyone here happen to have a working eBay phone number for customer service?

Is a phone call the only way to contact eBay? How do deaf people contact eBay?

It’s so frustrating how hard it is to get a hold of customer support with eBay.

I bought a card on September 2. It was supposed to arrive September 12 - 18. It’s been shown that the item I bought was authenticated and sent to PSA vault since September 15 and no movement since then.

I’m unable to file an item hasn’t arrive because to eBay, the item has already been delivered. And there’s no way to contact customer support

Any suggestions?

My account was suspended for the second time in less than 12 hours apart from each other. When I called the first time the lady said it was because I just started selling on eBay & I made a high number of sales in a short period & she reinstated my account. Then a few hours later it happened again & I did not do anything different during that time! Anyway, to get ahold of someone the first time, I went on the chat & typed “call” & it gave me the option to “send a email” or “have someone call me in 2 mins”. I chose to have the person call me. Now that I am trying to do that again, the chat is only giving me the option to “send a email”. Is there a certain time frame that they allow calls? I started trying last night at 10pm & right now it is 8:20am & I live in Delaware in the USA so that’s Easter standard time. Please let me know if anyone has any info for me! Thanks!