The sellers "does not accept returns" policy only applies to buyers remorse. It doesn't mean squat when it comes to getting something that wasnt as it was described. As long as you file a return case specifically with the reason "item not as described", then you'll get your money back one way or another. The seller has 4 days to respond to the case either by selecting "issue return label" or "refund". If they do neither and just don't respond then after 4 days you can go back to the case and there should be an option to "ask ebay to step in". Once ebay has to step in, in these cases they'll generally just refund you (out of the sellers money) and tell you to keep the item since the seller refused to issue a return label. Seller will also then get a defect on their account for an unresolved "item not as described" case which will increase their seller fees. Answer from UnknownLinux on reddit.com
eBay
ebay.com › help › buying › returns-refunds › returning-item
Return an item for a refund | eBay
If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. For more details, please see our Condition of returned items policy. If you're responsible for return shipping costs and you used a label provided by eBay, we'll deduct the cost of the label from your refund.
eBay
ebay.com › help › returns-refunds
Returns and refunds | eBay
Refunds can be issued by you, or by eBay. 2 min article ... If your buyer opens a payment dispute, you can generally choose to accept the dispute, or challenge the dispute with supporting evidence. 3 min article ... Who pays for return shipping—you or the buyer—depends on the reason they’re returning the item and your return policy...
How does eBay returns work if seller doesn't accept returns?
The sellers "does not accept returns" policy only applies to buyers remorse. It doesn't mean squat when it comes to getting something that wasnt as it was described. As long as you file a return case specifically with the reason "item not as described", then you'll get your money back one way or another. The seller has 4 days to respond to the case either by selecting "issue return label" or "refund". If they do neither and just don't respond then after 4 days you can go back to the case and there should be an option to "ask ebay to step in". Once ebay has to step in, in these cases they'll generally just refund you (out of the sellers money) and tell you to keep the item since the seller refused to issue a return label. Seller will also then get a defect on their account for an unresolved "item not as described" case which will increase their seller fees. More on reddit.com
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May 11, 2025What is your returns policy?
Free returns with In 60 days. I get about 1 or two every other month. More on reddit.com
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April 21, 2025Confused, how long is eBay's refund policy valid for?
Ebay doesn't really have a blanket return policy. Ebay has a protection for buyers against items arriving damaged or not as described. If this happens, you have 30 days to open the claim. You state that the item worked for a time, so it is not protected since it was as described and undamaged when you received it. The MANUFACTURERS warranty, is 1 year which means you get this resolved through the manufacturer. Ebay and the seller on ebay have nothing to do with this. More on reddit.com
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January 25, 2023Return policy
Customer service probably told her "nothing we can do, but you can ask the seller and it's up to them." I wouldn't. If they give negative feedback you can have it removed. More on reddit.com
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January 31, 2023Videos
19:56
How To Deal With Returns, Refunds and Scammers on eBay in 2023 ...
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Ebay Returns and Refunds- How to Manage Settings and Minimize Issues ...
r/ebayuk on Reddit: How to Change Your Return Policy on eBay ...
How to Create a Return Policy on Ebay
14:34
As an Ebay seller, how do you handle customer returns - YouTube
eBay
ebay.com › help › selling › managing-returns-refunds › handling-return-requests › setting-rules-return-requests
Setting up your return policy | eBay
When you sell on eBay, you need to state whether you accept returns or not, and if so, under what conditions. For example, you might assert who pays for return shipping or that you’re willing to accept returns for a specific period of time after a sale. Whatever you decide your policy is, it needs to be clearly specified in your listings.
Reddit
reddit.com › r/ebay › how does ebay returns work if seller doesn't accept returns?
r/Ebay on Reddit: How does eBay returns work if seller doesn't accept returns?
May 11, 2025 -
I bought an item that has sold out everywhere, they are bling box dolls like the labubu but a different brand called Maymei. Seller took about a week and a half to respond and I was going to cancel once they hit their 10 business day max. Now I finally got the item which now I'm not surprised why it went through so quickly, I saw the size of the package on the delivery pictures and knew I did not get what I purchased, it's a pack of sports cards. 230$ and I just got sports cards.
Now I did a return request with pictures of the package, bag and even a delivery picture to show it's the same poly mailer and info on it. If the seller doesn't accept returns and they don't answer, what happens next?
Top answer 1 of 9
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The sellers "does not accept returns" policy only applies to buyers remorse. It doesn't mean squat when it comes to getting something that wasnt as it was described. As long as you file a return case specifically with the reason "item not as described", then you'll get your money back one way or another. The seller has 4 days to respond to the case either by selecting "issue return label" or "refund". If they do neither and just don't respond then after 4 days you can go back to the case and there should be an option to "ask ebay to step in". Once ebay has to step in, in these cases they'll generally just refund you (out of the sellers money) and tell you to keep the item since the seller refused to issue a return label. Seller will also then get a defect on their account for an unresolved "item not as described" case which will increase their seller fees.
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No returns just means you can’t return for “changed my mind” or the like. If it’s wrong item or broke you can return
eBay
pages.ebay.com › returns
eBay Returns
Return the item in the same condition you received it in — pack it well. Learn more about the item condition policy. We work hard to make returns smooth. For those rare cases when they don’t go that way, the eBay Money Back Guarantee may help.
eBay
ebay.com › help › policies › member-behavior-policies › condition-returned-items-policy
Condition of returned items policy | eBay
If a buyer returns an item, it should be returned in the same condition in which it was received, and it should include all items that were in the original package.
eBay
ebay.com › help › policies › ebay-money-back-guarantee-policy › ebay-money-back-guarantee-policy
eBay Money Back Guarantee policy
1 month ago - Returns for final sale purchases ... ("remorse" returns). When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund....
eBay
ebay.com › help › selling › managing-returns-refunds › handle-return-request-seller
How to handle a return request as a seller | eBay
Would you like us to help with an open return request? See our page on asking eBay to step in and help for sellers · When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons.
Cedcommerce
cedcommerce.com › blog › ebay › everything you need to know about ebay return policy!
Everything you need to know about eBay Return Policy
3 weeks ago - Sellers have the flexibility to choose from multiple return options, including ‘No returns accepted.’ Although eBay highly recommends opting for more buyer friendly choices, such as eBay’s return policy in 14 days, 30 days, or 60 business days.
YouTube
youtube.com › watch
eBay Just SCREWED Sellers! 🚨 New RETURN Policy is INSANE! - YouTube
eBay Just SCREWED Sellers! 🚨 New RETURN Policy is INSANE!Check out Ebays new LIVE Shopping page-https://ebay.us/SOZ2H6Watch our new podcast- "Never Offended...
Published June 19, 2025
eBay
ebay.com › help › buying › returns-refunds › start-return › return-shipping
Return shipping for buyers | eBay
You pay for return shipping if you're returning the item because you changed your mind, and the seller's return policy states that buyers are responsible for return shipping. ... Go to Purchase history - opens in new window or tab. Find the item under Returns and canceled orders. Select View return details. Choose Print label. If you're responsible for the return shipping costs, you'll see the price of return shipping, and be able to purchase your label. Print an eBay return label
Reddit
reddit.com › r/ebay › what is your returns policy?
r/Ebay on Reddit: What is your returns policy?
April 21, 2025 -
I currently don't offer returns but I'm considering changing to buyer pays for returns. I'm curious if the the extra incentive to purchase (honest shoppers) outways the desire to use & abuse (dishonest shoppers). What are your thoughts?
Top answer 1 of 22
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It doesn't matter. The buyer can return anything they want regardless of if you take returns or not by opening a INAD.
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Having the buyer pay for the return will theoretically lower the amount of people who want to return something simply out of buyers remorse. But it's painfully easy for a buyer to see that, then change their mind and file an INAD instead, so they don't have to pay for the return shipping. Others may disagree, but I don't offer any personal returns - only those that I must accept through the money back guarantee, of course.
eBay
ebay.com › help › returns-refunds › returning-item-purchased
Returning items | eBay
Return an item for a refund4 min articleCheck the status of your request2 min articleAsk eBay to step in and help for buyers1 min articleAppeal the outcome of a case as a buyer2 min articleReturn shipping for buyers2 min articleGet help if you bought as a guest3 min article
YouTube
youtube.com › watch
eBay’s Return Policy is Changing - YouTube
Automate your eBay reselling business with Flipwise: https://flipwise.com (Use the promo code OjRM4HNi7TY for 20% off your first month!)My favorite reselling...
Published June 16, 2025
eBay
ebay.com › sellercenter › news › 2025-june › parts-accessories-return-policy
Parts & accessories return policy | Seller Center
Starting July 15, P&A sellers will be required to offer a minimum of free 30-day returns, creating a smoother and more consistent shopping journey. This streamlined policy helps eliminate confusion so buyers can have a hassle-free returns ...
Reddit
reddit.com › r/ebay › confused, how long is ebay's refund policy valid for?
r/Ebay on Reddit: Confused, how long is eBay's refund policy valid for?
January 25, 2023 -
I bought a kitchen appliance that came with a 1-year warranty, and I used it for several months until it randomly broke (I also called the manufacturer, and they said they discontinued the line due to problems with it).
In this situation, do I not pursue my refund through eBay website? I had originally assumed I could easily request a refund, but then today I saw, buried down in eBay's "Money back policy" page, that eBay's refund policy lasts only 30 days after the delivery date? Which means my only way to get a refund is through the manufacturer of the appliance?
I'm asking to clear up my confusion on this. So basically eBay's refund policy is only for 30 days? And after that consumers need to call up the company or retailer because it has nothing to do with eBay anymore? Is that how it works?
Top answer 1 of 5
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Ebay doesn't really have a blanket return policy. Ebay has a protection for buyers against items arriving damaged or not as described. If this happens, you have 30 days to open the claim. You state that the item worked for a time, so it is not protected since it was as described and undamaged when you received it. The MANUFACTURERS warranty, is 1 year which means you get this resolved through the manufacturer. Ebay and the seller on ebay have nothing to do with this.
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Basically you have 30 days to return. All warranties are through the manufacturer. Also a return policy is not a warranty. You could initiate a chargeback if under 180 days. But you would be required to return to seller on your dime and its not even a guarantee you would win. You would also risk being banned from ebay.
ZIK Analytics
zikanalytics.com › blog › ebay-money-back-guarantee-policy
eBay Money Back Guarantee Policy: What Sellers Must Know - ZIK Analytics' Blog
September 25, 2025 - This means that private eBay sellers can opt not to accept the return request from a buyer. Instead, you can offer to give your customers a full refund or a partial refund. It is also important to specify in your returns policy the amount of time that a buyer is allowed to request a return or refund for their purchase.
eBay
pages.ebay.com › ebay-money-back-guarantee
eBay Money Back Guarantee | eBay.com
*In order to be protected by eBay Money Back Guarantee certain payment methods must be used and all eligibility requirements and deadlines must be met. Category/Item exclusions apply. For full terms and conditions, read our eBay Money Back Guarantee policy. ... It’s easy to do on eBay. Whatever you’re looking for, millions of items on eBay are returnable.
Wikihow
wikihow.com › finance and business › shopping › shopping online › ebay › how to return an item on ebay: 12 steps (with pictures) - wikihow
How to Return an Item on eBay: 12 Steps (with Pictures) - wikiHow
February 24, 2025 - Shop owners have several options when they set up their return policy. They can set how long you have to return an item, as well as what kind of refund you'll receive. They can also set a restocking fee or make you pay for return shipping.[4] X Research source · Before trying to return the item, make sure you're still in the time range the seller has set. ... Sign into your eBay account.
eBay
ebay.com › sellercenter › protections › returns
Returns | Seller Center
Attract and retain buyers with a great returns policy. ... Managing returns on eBay is easy. When your buyer opens a return, we’ll first notify you through Messages and in My eBay. We then make it easy for you to provide a return label or offer an alternative resolution, such as a partial refund.