Buyer wants to return after 30 days?
Hi guys! Is eBay's policy of return 30days from purchase date or 30 days from receiving the item, shipped tacking date?
Buyer trying to return item after 30 days
I would ignore and not accept
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Hello, a buyer bought a coffee maker from me and now wants to return it after 30 days. He said it worked when he got it and they’ve used it about 10ish times but it has now stopped worked and won’t turn on. Ebay advised that I can deny the return because it has been over 30 days and they would automatically close out the case on that basis. It is a $500+ machine and could have easily been damaged by the buyer if they left it on and plugged in for too long, or turned it on without any water inside.
I am worried they will do a chargeback in which I will lose both my money and the machine. If the buyer damaged it and I accept a return, the part that is most likely damaged will cost $100+ minimum.
The buyer did ask what I can do to help, so I’m thinking I can nicely say I cannot return after 30 days and try to help, but that it is out of my control when it arrived in working condition.
What are my options here?