Would you like us to help with an open return request? See our page on asking eBay to step in and help for sellers · When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons.

Select a condition that the return request needs to meet to be eligible for the rule. You can set rules based on refund amount, return reason, or item category. ... We use specific terms to describe the different addresses sellers provide eBay when automating returns.

Learn more about our Condition of returns policy. Offer you a partial refund and let you keep the item – This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill – say if you ordered the wrong thing by accident. Offer you a replacement or an exchange – Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund.

September 3, 2019 - All sellers on eBay, business and ... Money Back Guarantee). Business sellers have to make customers aware of their right to cancel and give buyers a minimum of 14 days to request a return....

January 31, 2019 - Offering a 30-day or longer return period with money back option will help you qualify for Top Rated Plus status and unlock the following benefits: The Top Rated Plus logo displayed prominently in search results and in your listing description ... Now that you understand how critical it is to get your returns policy right, let me help guide you in creating the best possible eBay return policy that will serve you and your online business’s needs. One great option that many sellers on eBay are unaware of is the automated Business Policies function that eBay provides.

When setting up their return rules, an eBay seller can either choose “no return,” “7-day return,” “14-day return,” “30-day return,” or “60-day return” for each of their listings.

October 9, 2015 - You can give the buyer a full refund or a replacement in exchange for them sending the item back to you. If you accept the return, you must generally give the buyer back exactly what they paid.

3 weeks ago - The eBay Money Back Guarantee is applicable in the following circumstances: Non Delivery: If a buyer doesn’t receive the purchased item, they can initiate a case for resolution. Item Not as Described: This comes into play when the received item doesn’t align with the listing. This encompasses instances when the item arrives damaged or is different from what was in the listing. Seller’s Return Policy: Buyers can engage the eBay Money Back Guarantee process if a seller fails to uphold their stated return policy.

September 7, 2023 - Check out this blog post to learn what eBay’s return policy is and how to set up a return policy. Make Money Selling on eBay! ... eBay’s standard return policy gives buyers 30 days after receiving an item to return it for a refund or exchange.

We encourage all sellers to offer a competitive return policy; you can choose to offer anything from no returns to 60-day free returns depending on your business model. When you receive a return request from a buyer, we’ll send a message to ...

If you are a business seller, click here. Discover why you should sell on eBay. ... Read the latest updates to streamline your selling experience. ... eBay provides access to over 133M active buyers in 190 markets around the world. Learn more about expanding your business abroad. ... Learn how to ship your packages, print your shipping labels and handle returns. ... A new shipping service for eBay sellers.

May 5, 2024 - For every listing, eBay requires that you have a return policy in place. ... It’s important to note that to become a Top Rated seller on eBay, you must offer at least a 30 day return policy with your listings.

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October 3, 2021 - Even though the claim is obviously fraudulent on its face, Ebay will coerse the seller into paying for return shipping, otherwise the buyer can keep the item and ebay will return the cost of the item, and take the money back from the seller. The change that took place 1 year ago, is that ebay began a policy of always finding in favor of the buyer - even when the buyer's complaint was obviously fraudulent based on the information available to ebay.

When you list an item for sale, set your return policy to state that you’re willing to offer “Money back or replacement” or “Money back or exchange.” When your buyer initiates a return request, they will have the option to ask for a replacement or exchange at that time.

April 29, 2025 - For every listing, eBay requires that you have a return policy in place. ... It’s important to note that to become a Top Rated seller on eBay, you must offer at least a 30 day return policy with your listings.

Attract and retain buyers with a great returns policy. ... Managing returns on eBay is easy. When your buyer opens a return, we’ll first notify you through Messages and in My eBay. We then make it easy for you to provide a return label or offer an alternative resolution, such as a partial refund.

1 month ago - If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund...