From the More actions dropdown menu, select See request details and then Close your request. Select your reason for closing the return from the dropdown, and add details if you want to. Select Confirm. If you had already asked eBay to step in, you'll see 'case' rather than 'request'.

If you've changed your mind about an item you bought or there's something wrong with it, you can request a return.

If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. ... Accept the return: The buyer will send the item back to you for a full refund, including the original shipping cost. You'll also be responsible for covering return shipping costs. If the item is returned used or damaged, you may qualify to deduct an amount from the buyer's refund to cover the loss in the item's value. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available.

Go to Orders - opens in new window or tab in Seller Hub and open the Returns or the Requests and disputes tab.

If you want to return an item, or if something's gone wrong with your order, the first step is to open a request from your Purchase history. Most sellers are happy to work with you, but if you're unable to resolve an issue or the seller doesn't honour their stated return policy, you may be ...

Learn how to handle a return request with our step-by-step guide. Managing returns on eBay is easy. When your buyer opens a return, we’ll first notify you through Messages and in My eBay. We then make it easy for you to provide a return label or offer an alternative resolution, such as a partial refund.

September 25, 2025 - However, return requests are a harsh reality for all retail and e-commerce businesses. For one reason or another, a buyer is not happy with their purchase, and they want to return the item or ask for a full or partial refund. As an eBay seller, it is important that you know what to do when this happens and how long you’d have to wait.

October 22, 2016 - ... I will do, I just wanted to check I wasn't missing something that I should be doing myself.You can't close the case from your end. I'd send a message to the buyer through the returns window with your request for the buyer to close the case, and the reasons why - this will be visible to ...

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July 27, 2020 - This is a discussion forum for the hobby of collecting sports cards and trading cards.

Select the item you want to return in your eBay account, and start a return · The seller with then get an email request - they have 8 calendar days to review your return request and respond to you

March 4, 2020 - However, to even sell on eBay, you must indicate whether you accept returns or not. Also, keep in mind that even if you opt not to accept returns, if a buyer submits a return request because an item is damaged, because it doesn’t match the listing description, or because they received the incorrect item, you’ll still have to accept their return request.

Answer (1 of 3): It happens far more often than it should, because Ebay is blatantly biased towards buyers. I’m sure they have a good business case for bending over backwards for buyers, but it does make a seller tend to say “I’ve had it with Ebay”. I know I have greatly reduced my ...

March 14, 2019 - When I called, I was told I could appeal when I received the bag back. What I received wasn't the same bag. When I called to appeal, the ebay rep confirmed that all SNAD cases are now decided in favor of the buyer. Sellers can only appeal if the returned item doesn't match the condition in which it was sent.

In My eBay, find the item under Purchase history, then in More actions, choose Return this item.

May 25, 2023 - Nobody likes to see an open case, a return request, or a problem with an item. The return request we recently had was for over $6,000 for a single sale we did on a TurboChef oven. We’ll walk through the process of what we did. Typically returns over $1,000 will go to eBay’s high value department.

December 1, 2021 - While ebay could eventually force ... as detrimental as they used to be. ... As of July, buyers have only 3 days to request returns if the seller doesn't offer them....

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Answer (1 of 16): I had a problem something similar to yours I bought a mirror that the seller listed as ‘antique’, hand carved and well over 100 years old. It turned out to be Syroco - Syracuse Ornamental Company (Syroco) American manufacturing company, founded in 1890 and based in Syracuse, ...