I have "no returns" selected. Sadly, this doesn't matter, and a buyer can always claim "Item not as described" and force a return. Your best bet is to accept the return, send the buyer a return label, get the item back, inspect it (some buyers might damage the item just to mess with you), and relist. Shady buyers will claim "Item not as described" in order to get a refund without having to return the item, so they get the item for free. I recommend you don't agree to this. Ask for your item back. Then relist it. Answer from pretty-posh on reddit.com
eBay
ebay.com › help › buying › returns-refunds › returning-item
Return an item for a refund | eBay
Open a return request - opens in new window or tab ... Many eBay sellers accept returns if you've changed your mind.
eBay
ebay.com › help › returns-refunds
Returns and refunds | eBay
If you've changed your mind about an item you bought or there's something wrong with it, you can request a return.
How do I respond to a return request? I described my item accurately in the description.
I have "no returns" selected. Sadly, this doesn't matter, and a buyer can always claim "Item not as described" and force a return. Your best bet is to accept the return, send the buyer a return label, get the item back, inspect it (some buyers might damage the item just to mess with you), and relist. Shady buyers will claim "Item not as described" in order to get a refund without having to return the item, so they get the item for free. I recommend you don't agree to this. Ask for your item back. Then relist it. More on reddit.com
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March 10, 2021Okay, I got my first return request on ebay.
Just accept the return and then report him to eBay for abusing buyer protection. He definitely did that. More on reddit.com
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May 16, 2025Should I open a return request or do as they say?
If you take the partial, change the battery and that isn't the issue, you're pretty screwed. If you change the battery and then try and return, they can keep 50% because you altered the item. Open a return. More on reddit.com
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May 18, 2024How does eBay returns work if seller doesn't accept returns?
The sellers "does not accept returns" policy only applies to buyers remorse. It doesn't mean squat when it comes to getting something that wasnt as it was described. As long as you file a return case specifically with the reason "item not as described", then you'll get your money back one way or another. The seller has 4 days to respond to the case either by selecting "issue return label" or "refund". If they do neither and just don't respond then after 4 days you can go back to the case and there should be an option to "ask ebay to step in". Once ebay has to step in, in these cases they'll generally just refund you (out of the sellers money) and tell you to keep the item since the seller refused to issue a return label. Seller will also then get a defect on their account for an unresolved "item not as described" case which will increase their seller fees. More on reddit.com
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May 11, 2025Videos
02:30
How to Return an item on eBay and get a REFUND (as a buyer) - YouTube
04:12
eBay – How to Request a Refund for Your Order - YouTube
11:08
How to Handle Returns as an eBay Seller - YouTube
33:18
eBay’s Return Policy is Changing - YouTube
23:51
eBay Seller's Ultimate Guide to Handling Returns in 2025 - YouTube
02:26
How To Open a Return Request on eBay [2025 Full Guide] - YouTube
eBay
ebay.com › help › selling › managing-returns-refunds › handle-return-request-seller
How to handle a return request as a seller | eBay
If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. ... Accept the return: The buyer will send the item back to you for a full refund, including the original shipping cost. You'll also be responsible for covering return shipping costs. If the item is returned used or damaged, you may qualify to deduct an amount from the buyer's refund to cover the loss in the item's value. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available.
eBay
ebay.com › help › policies › ebay-money-back-guarantee-policy › ebay-money-back-guarantee-policy
eBay Money Back Guarantee policy
1 month ago - If the listing states that the ... ("remorse" returns). When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund....
eBay
pages.ebay.com › returns
eBay Returns
In My eBay, find the item under Purchase history, then in More actions, choose Return this item.
eBay
ebay.com › help › selling › managing-returns-refunds › ask-ebay-to-step-in
Ask eBay to step in and help for sellers | eBay
Go to Orders - opens in new window or tab in Seller Hub and open the Returns or the Requests and disputes tab.
Facebook
facebook.com › groups › resellersconnected › posts › 1327930641991446
Is buyer's shipping label request a scam?
We cannot provide a description for this page right now
eBay
pages.ebay.com › ebay-money-back-guarantee
eBay Money Back Guarantee | eBay.com
Select the item you want to return in your purchase history on My eBay.
Reddit
reddit.com › r/ebay › how do i respond to a return request? i described my item accurately in the description.
r/Ebay on Reddit: How do I respond to a return request? I described my item accurately in the description.
March 10, 2021 -
Someone wants to return a trading card they purchased from me on Febuary 15. Their reason is "the item does not match the description". They then say in a comment the item "does not match the photos" I believe I described all damage on the card accurately and my photos show the front and back as well as another photo of the damaged corner very clearly. I have "no returns" selected.
On the request I can only send a message, or give some sort of refund or return. What is the best way to proceed?
Top answer 1 of 13
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I have "no returns" selected. Sadly, this doesn't matter, and a buyer can always claim "Item not as described" and force a return. Your best bet is to accept the return, send the buyer a return label, get the item back, inspect it (some buyers might damage the item just to mess with you), and relist. Shady buyers will claim "Item not as described" in order to get a refund without having to return the item, so they get the item for free. I recommend you don't agree to this. Ask for your item back. Then relist it.
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Sadly, ebay sees this as "He said, she said" and we will always side with the buyer. I'm not saying you didn't describe it correctly, you may have done that but ebay doesn't care sadly. You can accept the return if it's a valuable card. If it's a $5 card then just refund and move on. You'll lose less money and time that way. I hate to use this expression but it's the cost of doing business on ebay.
Reddit
reddit.com › r/ebayselleradvice › okay, i got my first return request on ebay.
r/eBaySellerAdvice on Reddit: Okay, I got my first return request on ebay.
May 16, 2025 -
Okay, I got my first return request on ebay. This shirt was absolutely not like this when I sent it out. And it seems clear to me that he snipped into the shirt when he cut the package open.
It was a cheap sale so ill probably just issue a full refund and not have it sent back, but just curious how you all typically handle these and if you find that ebay favors seller or buyers more, just as a learning experience...?
Top answer 1 of 5
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Just accept the return and then report him to eBay for abusing buyer protection. He definitely did that.
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Even if I lose money, I generally require items to be shipped back for refunds. This eliminates probably 70% if my refunds for cheap items, even for INAD in some cases Not much you can do unless you can prove it wasn't like this when you shipped out, as well as being worth your time to deal with it. Not much else to do with soft packaging as some buyers dont know how to use scissors, sadly
eBay
ebay.com › help › selling › managing-returns-refunds › handling-return-requests › setting-rules-return-requests
Setting up your return policy | eBay
To save time when managing return requests, you can set up rules to automatically accept returns or send immediate refunds. When you sell on eBay, you need to state whether you accept returns or not, and if so, under what conditions. For example, you might assert who pays for return shipping or that you’re willing to accept returns for a specific period of time after a sale.
eBay
ebay.com › help › selling › managing-returns-refunds › refunding-buyers
Refunding buyers | eBay
As a seller, you can issue refunds through Seller Hub or My eBay. You can also issue a refund through a cancellation or return request, or a report that an item hasn't arrived.
eBay
ebay.com › help › buying › default › ask-ebay-to-step-in
Ask eBay to step in and help for buyers | eBay
We'll automatically close a request if there's been no activity for 21 business days, so don't wait too long. You can also ask us to help if tracking shows that a return was delivered to the seller more than 2 business days ago and you haven't received a refund.
Reddit
reddit.com › r/ebay › should i open a return request or do as they say?
r/Ebay on Reddit: Should I open a return request or do as they say?
May 18, 2024 -
Recently bought a laptop off eBay and ran a diagnostic test, the battery came as a Failure.
Should I open a return request or wait for the shipping label?
Top answer 1 of 24
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Open a case. They can play all kinds of shenanigans if you don’t.
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If you take the partial, change the battery and that isn't the issue, you're pretty screwed. If you change the battery and then try and return, they can keep 50% because you altered the item. Open a return.
EBay
community.ebay.com › t5 › Selling › How-do-I-as-a-seller-initiate-a-return › td-p › 34352822
How do I, as a seller, initiate a return? - The eBay Community
March 17, 2024 - Just send them a message and let them politely know that you are willing to refund them as long as they return the item. Ask them to open a Request for Refund and you will process it and send them a shipping label to return the item at your cost.
Wikihow
wikihow.com › finance and business › shopping › shopping online › ebay › how to return an item on ebay: 12 steps (with pictures) - wikihow
How to Return an Item on eBay: 12 Steps (with Pictures) - wikiHow
February 24, 2025 - When you locate the item, click on “More Actions” on the right side of the description and select “Return This Item” from the drop-down menu. Then, fill in the form and click “Request a Return.” Next, print out the return labels, ...
eBay
ebay.com › help › buying › returns-refunds › start-return › return-shipping
Return shipping for buyers | eBay
Adding tracking details to your ... information to your return if you're using your own return shipping label: Go to the return request in Purchase History - opens in new window or tab....
Reddit
reddit.com › r/ebay › how does ebay returns work if seller doesn't accept returns?
r/Ebay on Reddit: How does eBay returns work if seller doesn't accept returns?
May 11, 2025 -
I bought an item that has sold out everywhere, they are bling box dolls like the labubu but a different brand called Maymei. Seller took about a week and a half to respond and I was going to cancel once they hit their 10 business day max. Now I finally got the item which now I'm not surprised why it went through so quickly, I saw the size of the package on the delivery pictures and knew I did not get what I purchased, it's a pack of sports cards. 230$ and I just got sports cards.
Now I did a return request with pictures of the package, bag and even a delivery picture to show it's the same poly mailer and info on it. If the seller doesn't accept returns and they don't answer, what happens next?
Top answer 1 of 9
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The sellers "does not accept returns" policy only applies to buyers remorse. It doesn't mean squat when it comes to getting something that wasnt as it was described. As long as you file a return case specifically with the reason "item not as described", then you'll get your money back one way or another. The seller has 4 days to respond to the case either by selecting "issue return label" or "refund". If they do neither and just don't respond then after 4 days you can go back to the case and there should be an option to "ask ebay to step in". Once ebay has to step in, in these cases they'll generally just refund you (out of the sellers money) and tell you to keep the item since the seller refused to issue a return label. Seller will also then get a defect on their account for an unresolved "item not as described" case which will increase their seller fees.
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No returns just means you can’t return for “changed my mind” or the like. If it’s wrong item or broke you can return
Ulta
accio.com › blog › how-to-return-an-item-on-ebay-comprehensive-guide
How to Return an Item on eBay: Comprehensive 2025 Guide
August 29, 2025 - Click Confirm Return to submit the request. eBay gives sellers up to three business days to respond to return requests.
Flea Market Flipper
fleamarketflipper.com › home › blog roll › ebay return request for $6,250! and how we handled it
eBay Return Request For $6,250! And How We Handled It
May 25, 2023 - Nobody likes to see an open case, a return request, or a problem with an item. The return request we recently had was for over $6,000 for a single sale we did on a TurboChef oven. We’ll walk through the process of what we did. Typically returns over $1,000 will go to eBay’s high value department.