The sellers "does not accept returns" policy only applies to buyers remorse. It doesn't mean squat when it comes to getting something that wasnt as it was described. As long as you file a return case specifically with the reason "item not as described", then you'll get your money back one way or another. The seller has 4 days to respond to the case either by selecting "issue return label" or "refund". If they do neither and just don't respond then after 4 days you can go back to the case and there should be an option to "ask ebay to step in". Once ebay has to step in, in these cases they'll generally just refund you (out of the sellers money) and tell you to keep the item since the seller refused to issue a return label. Seller will also then get a defect on their account for an unresolved "item not as described" case which will increase their seller fees. Answer from UnknownLinux on reddit.com
eBay
ebay.ca › help › buying › returns-refunds › return-item-refund
Return an item for a refund | eBay
Once you request a return, the seller should get back to you within 3 business days. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. ... Many eBay sellers accept returns if you've changed your mind.
eBay
ebay.ca › help › returns-refunds
Returns and refunds | eBay
Refunds can be issued by you, or by eBay. 2 min article ... If your buyer opens a payment dispute, you can generally choose to accept the dispute, or challenge the dispute with supporting evidence. 3 min article ... Who pays for return shipping – you or the buyer – depends on the reason they're returning the item and your return policy.
How does eBay returns work if seller doesn't accept returns?
The sellers "does not accept returns" policy only applies to buyers remorse. It doesn't mean squat when it comes to getting something that wasnt as it was described. As long as you file a return case specifically with the reason "item not as described", then you'll get your money back one way or another. The seller has 4 days to respond to the case either by selecting "issue return label" or "refund". If they do neither and just don't respond then after 4 days you can go back to the case and there should be an option to "ask ebay to step in". Once ebay has to step in, in these cases they'll generally just refund you (out of the sellers money) and tell you to keep the item since the seller refused to issue a return label. Seller will also then get a defect on their account for an unresolved "item not as described" case which will increase their seller fees. More on reddit.com
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May 11, 2025Ebay Return Help
With eBay it’s tough, they typically side with the buyer. You would have to get in contact with customer support. More on reddit.com
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January 14, 2025Should I accept returns on eBay? What do most sellers do? : Ebay
I’m sure it’s more attractive to buyers. Concerned they’d return the item damaged and I would lose money. But I definitely want to grow my... More on old.reddit.com
Will it help me if I offer free returns or if buyer pays returns? I see no advantage 🤷🏼♂️ : Ebay
Will it help me if I offer free returns or if buyer pays returns? I see no advantage 🤷🏼♂️ (self.Ebay) ... Post a comment! ... Use of this site constitutes acceptance of our User Agreement and Privacy Policy. © 2024 reddit inc. More on old.reddit.com
Videos
33:18
eBay’s Return Policy is Changing - YouTube
02:30
How to Return an item on eBay and get a REFUND (as a buyer) - YouTube
23:51
eBay Seller's Ultimate Guide to Handling Returns in 2025 - YouTube
How to Return eBay Items (2025)
11:08
How to Handle Returns as an eBay Seller - YouTube
02:54
How I process eBay returns #ebaystore #ebayseller #resellerlife ...
eBay
pages.ebay.com › returns
eBay Returns
In My eBay, find the item under Purchase history, then in More actions, choose Return this item.
eBay
ebay.ca › help › buying › returns-refunds › returns-refunds
Returns, items not received, and refunds for buyers | eBay
In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. Most sellers accept returns if you've changed your mind – check the listing for details of their returns policy.
Reddit
reddit.com › r/ebay › how does ebay returns work if seller doesn't accept returns?
r/Ebay on Reddit: How does eBay returns work if seller doesn't accept returns?
May 11, 2025 -
I bought an item that has sold out everywhere, they are bling box dolls like the labubu but a different brand called Maymei. Seller took about a week and a half to respond and I was going to cancel once they hit their 10 business day max. Now I finally got the item which now I'm not surprised why it went through so quickly, I saw the size of the package on the delivery pictures and knew I did not get what I purchased, it's a pack of sports cards. 230$ and I just got sports cards.
Now I did a return request with pictures of the package, bag and even a delivery picture to show it's the same poly mailer and info on it. If the seller doesn't accept returns and they don't answer, what happens next?
Top answer 1 of 9
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The sellers "does not accept returns" policy only applies to buyers remorse. It doesn't mean squat when it comes to getting something that wasnt as it was described. As long as you file a return case specifically with the reason "item not as described", then you'll get your money back one way or another. The seller has 4 days to respond to the case either by selecting "issue return label" or "refund". If they do neither and just don't respond then after 4 days you can go back to the case and there should be an option to "ask ebay to step in". Once ebay has to step in, in these cases they'll generally just refund you (out of the sellers money) and tell you to keep the item since the seller refused to issue a return label. Seller will also then get a defect on their account for an unresolved "item not as described" case which will increase their seller fees.
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No returns just means you can’t return for “changed my mind” or the like. If it’s wrong item or broke you can return
eBay
ebay.ca › help › selling › managing-returns-refunds › handle-return-request-seller
How to handle a return request as a seller | eBay
We may automatically accept a return on your behalf if the request was made within the return window specified in your listing. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help.
eBay
ebay.ca › help › buying › returns-items-not-received-refunds-buyers › start-return › return-postage
Return shipping for buyers | eBay
You can either pay for a Shippo return shipping label, or choose to send the item back using a carrier of your choice. If you choose to use your own carrier, we recommend using a tracked service. Tracking is important as it lets the seller know the item's on its way, and also means that eBay can see the progress of the return in case there's an issue and we're asked to help out with the return.
eBay
ebay.ca › help › selling › managing-returns-refunds › handling-return-requests › setting-return-policy
Setting up your return policy | eBay
To save time when managing return requests, you can set up rules to automatically accept returns. When you sell on eBay, you need to state whether you accept returns or not, and if so, under what conditions. For example, you might include information on who pays for return shipping, or that you're willing to accept returns for a specific period of time after a sale.
eBay
ebay.ca › sellercentre › protections › returns
Returns | Seller Centre
Managing returns on eBay is easy. When your buyer opens a return, we’ll first notify you through Messages and in My eBay. We then make it easy for you to provide a return label or offer an alternative resolution, such as a partial refund.
eBay
ebay.com › help › returns-refunds › returning-item-purchased
Returning items | eBay
Return an item for a refund4 min articleCheck the status of your request2 min articleAsk eBay to step in and help for buyers1 min articleAppeal the outcome of a case as a buyer2 min articleReturn shipping for buyers2 min articleGet help if you bought as a guest3 min article
EcomCrew
ecomcrew.com › how-to-return-items-on-ebay
How to Return Items on eBay in 2025
April 25, 2024 - In cases when the item did not arrive, is damaged, or does not match the listing, eBay will cover the refund through its Money Back Guarantee policy and you are automatically entitled to a full refund. As for sellers’ returns policy, you’ll necessarily want to familiarize yourself with this before buying an item, as some sellers might not have a returns policy at all, which is usually for categories like vintage items and consumables.
eBay
ebay.ca › help › selling › managing-returns-refunds › ask-ebay-to-step-in
Ask eBay to step in and help for sellers | eBay
Go to Orders - opens in new window or tab in Seller Hub and open the Returns or the Requests and disputes tab. Select See details next to the request. If you want us to help, select Report problem and follow the instructions from there. How to ask eBay to step in and help in My eBay Sold
eBay
ebay.ca › help › selling › managing-returns-refunds › refunding-buyers-managed-payments-seller
Refunding buyers | eBay
Instead, any refunds must be made through the open request or case, which can be viewed in My eBay Orders - opens in new window or tab, or the Returns, Cancellations, or Requests and disputes tabs in Seller Hub - opens in new window or tab.
Reddit
reddit.com › r/pokeinvesting › ebay return help
r/PokeInvesting on Reddit: Ebay Return Help
January 14, 2025 -
200 Sales and never had a return. Just wanting know how screwed I am. I sold a sealed case of Silver Temptest Mini Portfolios on Ebay. Now the buyer is trying to say packs were fake/resealed. Obviously they opened pulled crap and now trying to pull a fast one. Ive got multiple pics of the Item seal intact before shipping. Attached are the pics they sent back as well as the item itself/reciept from the DG i got it on clearance from. What can I do to fight this and protect myself in this instance and in the future?
eBay
ebay.ca › help › buying › returns-items-not-received-refunds-buyers › ask-ebay-step-help-buyers
Ask eBay to step in and help for buyers | eBay
In most cases, if your order doesn't arrive, or is faulty or damaged, you'll get your money back or a replacement. Most sellers accept returns if you've changed your mind – check the listing for details of their returns policy.
eBay
ebay.ca › help › selling › managing-returns-refunds › manage-returns-missing-items-refunds-sellers
Manage returns, missing items, and refunds for sellers | eBay
Once the buyer tells you there's a problem, you've got 3 business days to respond to them and resolve their issue. If an item has gone missing and hasn't arrived, you'll either need to provide additional tracking details from one of the shipping carriers integrated with eBay, or offer a refund.
eBay
ebay.ca › help › policies › ebay-money-back-guarantee-policy › ebay-money-back-guarantee-policy
eBay Money Back Guarantee policy
Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition.
Royal Mail
royalmail.com › home › how to return items on ebay
How to return eBay items using Royal Mail
Returning eBay purchases is easy with Royal Mail - just start the process on your eBay account, and we’ll make sure your eBay item is sent back safely.
COMMERCE CANAL
commercecanal.com › commerce-canal-whats-new › how-to-handle-ebay-returns
How to Handle eBay Returns — COMMERCE CANAL | Amazon Partner
April 25, 2025 - When a buyer wants to return something, sellers can choose to give them a partial refund instead of making them send the item back. If the buyer agrees to the partial refund, they get to keep the item and eBay will close the return case. This is a smart move because giving a partial refund is usually cheaper than paying for return shipping.
Wikihow
wikihow.com › finance and business › shopping › shopping online › ebay › how to return an item on ebay: 12 steps (with pictures) - wikihow
How to Return an Item on eBay: 12 Steps (with Pictures) - wikiHow
February 24, 2025 - To find the item you bought, look under "My eBay" and "Purchase History." You should be able to find the order, which will have a link to the original item. ... See if the shop takes returns. Check to make sure the shop takes returns at all. Sellers on eBay have the option of not offering returns, so it's possible you may be out of luck.