UPDATE: eBay finally removed it for me. Thanks everyone for your advice on getting it resolved.

I had a buyer over a month ago mistakenly purchase one of my listings then contact me to cancel admitting his mistake. I canceled and refunded no problem.

Today I wake up to find a negative feedback left by them simply with “.” Confused I message asking why leave that if I canceled and refunded as asked? They reply “I was sick of eBay reminding me to leave feedback so just picked one”

I submit a removal and eBay grants it however all they did was remove the “comment” left which was only a “.” replacing it with “—“ And did not reverse how it affected my rating. I was 100% 5 stars and now I’m at 98.5% 4.9 all because someone decided to just pick a feedback for no real reason without any transaction occurring.

Why should my rating be penalized for this? Is this how this platform is geared? Where’s the incentive to keep using eBay?

Sorry for the rant but that is beyond unfair. I could see if maybe a transaction occurred sure and I made a mistake but it was canceled and nothing was shipped!

I ordered a pair of headphones and was sent a cheaper version of the same pair, which are about $100 less than the one I wanted. It felt intentional.

After creating a return request, the seller immediately offered $65 to keep them, but I declined and sent them back.

I sent the item back for a refund, and left a negative review saying I was sent the wrong item that was a lower price, and wasn't happy with my experience. The feedback showed on their profile, but the next day disappeared.

This happened on a super seller with 24K items sold and only 1 negative feedback in the past year.

If eBay can just hide negative feedback when the sellers request it (it seems larger sellers can do this), then can we really trust eBay's feedback system for sellers anymore?