What is the phone number for eBay support? Support keeps failing to call my number despite it being the correct one on file.
I’ve tried two different phone numbers I’ve found online but neither have worked. They both just ask me for zip code and then say “We’re not available right now” and hang up on me.
I've been experiencing some trouble with a seller from ebay and I would like to contact customer service. On their website, there is only an automated assistant, which is unhelpful, so I was wondering if there's any email address, where I would be able to send them a description of my problem. I read that contacting them via fb is possible, but I dont have an account. I tried to ask a friend to post on ebay fb profile, but it seems that not everyone can post...
Would really appreciate any help.
I can’t seem to figure out how to get a representative to call me. Does anyone have a way to do this?
I purchased an item son the 21st of this month. The status has not moved from paid status. I shipping, no tracking, nothing. I waited a week to see any type of movement. On the 28th, I contacted the seller. No reply. At this point you want to cancel and get my money back. I keep getting a loop to report item as not received on the 30th. Today is the 30th and I’m still unable to do send in a report. I chatted with a boy that keeps sending me to the same spot to do a report that I’m unable to do. How can I get in touch with an actual person to cancel the item give me my refund? I think this seller totally forgot they had posted items for sale, or maybe something happened to them idk. Is there a customer service number I can call? Thanks in advance
I have a buyer I've been talking to through ebay. They are interested in items I have yet to list. I need to get these flipped asap. I want to give the buyer my phone number so I can go over my items as I am looking at them and build them a custom lot. I figured if I post it then immediately offer it to them, they should be able to buy it before anyone else can. Can I do this? What are the odds ebay will shut me down? I know ebay doesn't like giving info through messages. I'm currently going over ebay policy but I just wanted to see if you all have ever had experience doing this. I just feel I can get this done quicker and easier with a phone call than a bunch of back and forth pictures and messages.
I need to change my address but i had forgotten my security question(now they ask for one?) I had changed my address no so long ago but now I cant and the support's number is under maintanance, and I cant find an email ... so what could I do?
(it got resolved when i called the american phone number, +1 (800) 456-3229) I bought something from a seller but the seller isn’t responding and i have not gotten the package, i have already clicked on the button that says that i didn’t have the package yet and i was lead to 2 options, 1. to wait longer 2. for a refund, i clicked on 1 but then after a while thought about it and wanted to get a refund instead, i closed the case and wanted to reopen for a refund, it said i couldn’t repopen a case, what sucks more i saved alot of money and paid for the listing. I’m lost and i don’t know what to do, i am from Belgium and each time i tried to get an agent with the automated robot it said for a call, i click on the button but it only says American and Canadian number, could someone please help me? I am lost and don’t know what to do since this is my first time on ebay.
Ebay no longer seems to answer customer support calls. When the chat option fails there doesn't seem to be another contact option. I am very frustrated with this.
Details:
Someone has entered my email address as their own in their ebay account and I keep getting email related to their account. When I tried to contact ebay to resolve this the only option was chat. Here's how that went:
Me: Someone else has my email address associated with their account and I keep getting their messages. (typed email address here)
Ebay: Thank you for contacting eBay Live chat, my name is Mhay, how can I help you today?
Me: Mhay, I live in the US, but someone in AU has my email address associated with their account.
Ebay: For me to address you properly, May i know your first and last name please?
Me: (types name)
Ebay: Hello David, how about your user ID Please?
Me: I am not an ebay user.
Me: Someone else is using my address on their account.
Me: (retypes email address)
Ebay: How may I help you?
Me: I need you to stop sending me unsolicited email.
Me: I am getting order and delivery details for someone on a completely different continent.
Ebay: Please contact your email provider.
Me: Maybe you don't understand. You have a user that is using my email address instead of his own. He is violating your terms of service and I am getting unwanted email from your system because of it. This is unacceptable.
Me: He does not have access to my email account, so contacting my email provider would be pointless. The issue is with his account at ebay.
Me: If you do not understand my concern then please escalate me to a supervisor.
Chat session has ended
Go to this page and scroll to the bottom and click the have us call you option. The folks that handle this area are better trained and I usually deal with someone in the US.
Get help with a hacked account | eBay
I'm guessing that it was because you're not an eBay member. Probably some regulation or guideline that they can't talk / limited for non-members.
Suggest you contact eBay for Business on Facebook or contact them on Twitter. They seem to be a little more 'with it' for unusual situations that aren't in 'the script' than the outsourced CS folks on chat.
Bought a phone on Ebay from what looked like a reputable account, but the day after I made the purchase I see that there are recent reviews now saying the seller is shipping them "pictures of the phone" that they ordered instead of the actual phone. The title of these reviews has the same title of the phone I ordered. Looks like their account was taken over or something. How do I get in contact with support and what do I do regarding the shipment to make sure I'm covered? Can I just request it RTSed?
Here is my dillema. I have never bought anything from ebay before because I have never trusted it. This situation is reminding me why. I bought a large size transformers toy from a seller over seas I suppose. I bought it in the middle of May. It supposedly shipped on May 28th. There has not been any updates on the tracking since the 5th of June. Now before hand the sender sent me a message saying he got the tracking numbers with another order mixed up and corrected mines. So on my ebay app there are 2 orders for that toy. One was delivered to New Jersey but I live in Georgia and have not received my order. The sender is telling me that the order is taking longer because its too big and has batteries so its being sent over sea. He assures me that it will be delivered. However he is desperately trying to get me to cancel the report request I put on the order.
I told him that I would need to talk to eBay to make sure I am protected but I dont see a way to contact ebay. Does anyone know a way I can talk to an actual person
Hey guys i sed 877-322-9227 but it stopped working
keeps saying outside business hours
i do pay monthly for a store
is there a number for support anywhere?
I've bought hundreds of packages from all over the world in my time on eBay and have never needed to provide the seller via message with my personal phone number. I've ordered a package from Canada and shortly after buying the seller is saying they need my phone number in order to mail the package. This has never happened to me before and it seems pretty suspicious, thoughts?