I purchased an item son the 21st of this month. The status has not moved from paid status. I shipping, no tracking, nothing. I waited a week to see any type of movement. On the 28th, I contacted the seller. No reply. At this point you want to cancel and get my money back. I keep getting a loop to report item as not received on the 30th. Today is the 30th and I’m still unable to do send in a report. I chatted with a boy that keeps sending me to the same spot to do a report that I’m unable to do. How can I get in touch with an actual person to cancel the item give me my refund? I think this seller totally forgot they had posted items for sale, or maybe something happened to them idk. Is there a customer service number I can call? Thanks in advance

I'm at my wit's end and I'm hoping my fellow redditors can help.

Back in March, I purchased a used (and expensive) leather bag off eBay from a seller in Canada; I'm in the US. I promptly paid and she shipped the next day. The package has been stuck in US Customs since March 18th. I've been in communication with the seller and she's opened a case through Canada Post with no results. I've done the same with USPS and had the same outcome; nothing, with the USPS basically throwing up their hands and blaming Customs.

The seller has suggested I initiate a case with eBay after speaking with Canadian eBay counterparts.

When searching the eBay help & support area of the website, I see I'm outside of the 21-day money-back guarantee period. And I'm also outside of the 60-day window to initiate a refund. I see no other way to contact support about this issue.

Can someone help guide me on where and how I can speak with a human, be it chat, email, or even phone?

Much appreciated.

Update: I was able to raise a rep over with phone with eBay. Aside for opening a case against the seller and maybe getting eBay to refund my money that way, I'm out of luck. However, I did submit an INR case via PayPal.