Hi, I have shipped order to Kuwait via ETSY's global postal shipping on Sept 9th, it's now about 6weeks and ETSY's last status update was Sept 24th with "departed in Kuwait". I believe the package may be lost and buyer is asking for a refund. I understand this order is ineligible for ETSY's seller protection, question is should I wait, refund right away or asking buyer to open a case with ETSY to resolve it?

I have now had two packages go missing with Etsy’s global postal shipping and the items in both cases have ended up on eBay about half a year later (clearly identifiable because I put my name on all of my work). The first one was for sale by someone who runs a business selling USPS lost mail, and I just found the second yesterday, so I haven’t had the time to investigate much yet. Obviously I have stopped using this service, which is a shame because I liked how easy it was to make labels, etc, and for years have had no issues with it.

Has anyone else had this happen? With the first, I chalked it up to a freak accident where the label was destroyed, etc, but now that it has happened twice I’m suspicious it might not just be the incompetence that the Elk Grove USPS and Asendia facilities are well known for. The packages were both valuable (> $200), but the domestic label shouldn’t say the declared value?

I also don’t know if or how to even report this. If there’s a chance it was stolen, it would be nice to try and recover it via eBay, but I think that requires a police report. On the phone over a series of calls stretched out over weeks (months ago when it became clearer the package was lost), people at the Asendia facility repeated claimed to have received the second package although that was not reflected in the tracking, which showed it disappearing after the last USPS scan marking it as “delivered” to the shipping partner. I’ve heard that in addition to Asendia being incompetent, the Elk Grove USPS facility is also a black hole. However, it seems suspicious that two packages would just get “lost” like this in a row from the same facility, both to show up again for sale.

i’ve been combing for advice on global postal shipping as a buyer and oh boy this service seems annoying. i ordered a fairly large and partially custom order from the states (i’m in new zealand), and it shipped out last week.

it’s been marked as delivered in city of industry california since the 24th, no other motion, which seems weird that i would’ve thought it would have been forwarded onto international processing? it went to a post office there, was marked ready for pickup and then marked delivered. i asked the seller if they knew anything about it going international (noting some people asked for a customs ID from sellers to try and get some tracking) and they said they didn’t have any information of the sort. i tried the inspect element thing some people did and got a usps tracking number out of it that says the same as the etsy side and doesn’t indicate anything about international, was formatted as a domestic number too.

i’m kinda getting worried it’s not actually coming, seems dumb for etsy to say it’s delivered when it’s obviously not and hasn’t even left the states to come to new zealand. any advice or any way to contact etsy for global postal shipping queries as a buyer? thanks!

I’m located in the US, I have 7 orders that have been marked as “in transit” for a month now in addition to one replacement that is also stuck. The tracking seems to have stopped updating after the packages were dispatched from the US to Canada and I’m not quite sure what to do. I’ve been in contact with several customers and I can’t get tracking updates on the Global Post website either. Should I just stop shipping to Canada entirely?